businessprocessmanagement(英文版)-wenkub
2023-03-02 20:12:47 本頁面
【正文】 CRITICAL DIMENSION MEASURE GOAL TRACKING DEVICE 1 2 3 4 5Identify significant outputs Identify critical dimensions Develop measures for Develop goals for each Define the tracking device(end of process, subprocess, for each significant output each critical dimension measure. The goal should and data source for eachJob) represent “entitled” performance measureEXAMPLEContract preparedAccuracyTImelinessNumber of errorsrequiring reworkTime from agreement made to contract prepared03 working daysContract rework numbersContract printoutdatesBooks shipped QuantityTimelinessAccuracyShipment volume per dayNumber of ontime shipmentsNumber of shipping errors15,000 per day95% on timeDaily shipping reportBilling error reportBilling error report09Process Measurement ChartM1ExternalTrainingmaterialCRITICAL DIMENSIONINPUT MEASURE GOAL* Accuracy* TimelinessM1InternalOUTPUT CRITICAL DIMENSION MEASURE GOALTrainingMaterial* TimelinessM2sSUBPROCESS OUTPUT CRITICAL DIMENSION MEASURE GOAL * Timeliness* Timeliness * TimelinessM3sPROCESS STEP OUTPUT CRITICAL DIMENSION MEASURE GOAL* Timeliness* Timeliness10? Review your core process map? Establish measurements of process effectiveness that link to Customer CTQ? Establish goals for process effectiveness? Quantify the gaps between desired and current performanceStep 1: Gap Analysis for Customer Expectations – Process EffectivenessUse Gap Analysis Table11Closing Books Process (Monthly)SalesResource mgtPurchasingMfgRDHRAccountingStaffFinanceTIMES/OProduction Plan Critical Y : Fast delivery of management informationCustomer : ManagementRequirement: 4days (AsIs 8day 177。1X: D+1R: 177。2X: D+3R: 177。12hr)Samsung Example – Gap Analysis Table14Step 2: Gap Analysis for Company Expectations – Process Efficiency? Review your core process map? Identify areas where process efficiency can be improved.? Establish measurements of process efficiency? Establish goals for process efficiency? Quantify the gaps between desired and current performanceUse Gap Analysis Table15Gap Analysis Summary Next StepsAnalyze Performance of Process Vs. Customer Expectations Company GoalsGAPCURRENTGOALMEASUREInclude SubProcessesDefine Critical Outputs linked to Customer CTQCore ProcessIdentify Gaps and Use for Project IDGap ClusterClusterClusterProjectProjectProjectProjectProject16Process Dashboards17Translating CTC Requirements into Process DashboardsCritical to QualityCTCsThese Requirements are then quantified into CTQs.Process MeasuresPerformance DashboardsCustomer(s)RequirementsThe CTQs are monitored and controlled to ensure consistent performance.Overall performance is aggregated into Dashboards that can be summed into a panylevel dashboard.Key Issues Must Be Translated Into Customer RequirementsBasic Concept of Process
教學(xué)課件相關(guān)推薦
鄂ICP備17016276號-1