businessprocessmanagement(英文版)-文庫(kù)吧
2025-02-01 20:12 本頁(yè)面
【正文】 Develop goals for each Define the tracking device(end of process, subprocess, for each significant output each critical dimension measure. The goal should and data source for eachJob) represent “entitled” performance measureEXAMPLEContract preparedAccuracyTImelinessNumber of errorsrequiring reworkTime from agreement made to contract prepared03 working daysContract rework numbersContract printoutdatesBooks shipped QuantityTimelinessAccuracyShipment volume per dayNumber of ontime shipmentsNumber of shipping errors15,000 per day95% on timeDaily shipping reportBilling error reportBilling error report09Process Measurement ChartM1ExternalTrainingmaterialCRITICAL DIMENSIONINPUT MEASURE GOAL* Accuracy* TimelinessM1InternalOUTPUT CRITICAL DIMENSION MEASURE GOALTrainingMaterial* TimelinessM2sSUBPROCESS OUTPUT CRITICAL DIMENSION MEASURE GOAL * Timeliness* Timeliness * TimelinessM3sPROCESS STEP OUTPUT CRITICAL DIMENSION MEASURE GOAL* Timeliness* Timeliness10? Review your core process map? Establish measurements of process effectiveness that link to Customer CTQ? Establish goals for process effectiveness? Quantify the gaps between desired and current performanceStep 1: Gap Analysis for Customer Expectations – Process EffectivenessUse Gap Analysis Table11Closing Books Process (Monthly)SalesResource mgtPurchasingMfgRDHRAccountingStaffFinanceTIMES/OProduction Plan Critical Y : Fast delivery of management informationCustomer : ManagementRequirement: 4days (AsIs 8day 177。2days)MRP(Estimate material consumption)P/OMaterialSourcingProduction →ITCProduct Shipping Product/Material inventoriesCalculate material costClosing process input and outputDDCalculate labor costCalculate expenseCalculate overhead cost①②Closing bank account③D+3 daysD dayX1X2Samsung Example12Closing Books ProcessSalesResource managementPurchasingMfgRDHRAccountingStaffFinanceTotalCalc. Product cost ②① Closing salesEstimate sales profit Calc. Other expensesEstimate financing costEstimate pretax profitB/L,P/Lverification END③D+6days D+7 days D+8daysProfit in won Financial reportD+5daysX3X4X5Samsung Example continued13Process OutputInternal ProcessMetrics(Cycle Time)Baseline(X) Goal GapYQuick management information(Financial Report)x1: Closing sales X: D+6R: 177。2X: D+3R: 177。12hr3days36hrx2: Closing process inputs and outputsX: D+3R: 177。1X: D+1R: 177。12hr2days12hrx3: Estimate manufacturing costX: D+4R: 177。1X: D+2R: 177。12hr2days12hrx4: Estimate financing cost X: D+5R: 177。2X: D+3R: 177。24hr2days24hrx5: B/S, P/L verificationX: D+8R: 177。1X: D+4R: 177。12hr4days12hrCustomer Requirement: D+4days (R: 177。12hr)Samsung Example – Gap Analysis Table14Step 2: Gap Analysis for Company Expectations – Process Efficiency? Rev
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