【正文】 by a super user/administrator through the application administration screens in the web client. Business Data Tables Reference Data Tables Siebel Repository Tables Business Data Tables 業(yè)務(wù)數(shù)據(jù)表 ? Organization’s business data (Accounts, Contacts, Addresses, SRs, …..). ? Updated dynamically through the web client during day to day business. Siebel Repository Tables Siebel實(shí)體定義表 ? All Siebel source code is database based (rather than file based as in traditional custom code world). ? This collection of tables (approx 1100) is known as the Siebel repository. ? Updated using Siebel Tools This is the development environment for Siebel, enabling updates to the source code in the Siebel repository. 28 提綱 ? TMF 模型及國(guó)內(nèi)電信系統(tǒng)發(fā)展介縐 ? Siebel系統(tǒng)及其在電信行業(yè)的應(yīng)用情況 ? Siebel實(shí)施流程 ? 權(quán)限模型和實(shí)現(xiàn) ? 訂單，產(chǎn)品模型 ? 配置開(kāi)發(fā)流程 ? 參考 29 客戶化實(shí)施流程 ? 定義 – 定義項(xiàng)目范圍 ? 發(fā)掘 – 參考現(xiàn)有產(chǎn)品功能發(fā)掘和細(xì)化潛在可實(shí)施需求 ? 設(shè)計(jì) – 按照需求定義新的對(duì)象，字段，界面和流程；產(chǎn)品和優(yōu)惠定義 ? 配置 – 配置已定義的對(duì)象，界面，流程，角色，產(chǎn)品 ? 驗(yàn)證 – 測(cè)試人員按需求文檔驗(yàn)證實(shí)現(xiàn) ? 部署 – 部署系統(tǒng) 30 客戶化實(shí)施流程 cont. 部署 開(kāi)發(fā) 分析 適應(yīng)性分析 系統(tǒng)功能 詳細(xì)設(shè)計(jì) 測(cè)試 試運(yùn)行 推廣上線 上線支持 系統(tǒng)配置及開(kāi)發(fā) 31 以行業(yè)客戶驅(qū)動(dòng)提升產(chǎn)品功能 32 高層設(shè)計(jì) AIM :Architecture Integration Model 架構(gòu)繼承模型 GAP:功能點(diǎn) As is Assessment：既有功能 Week 0 Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 As is Assessment Design template Preparation Analyze Business Processes Assess AIM for to be processes model Identify Application Requirements Prioritize, Review Confirm Perform Gap Analysis Confirm H/W Vendor Review confirm Define Data Migration Approach Assess Siebel and CSG data model Client signoff Analyze Users Role Analyze CTZJ Products Proof of Concept Define Product Model Mapping Approach Assess Legacy Data Structure Define App Inventory Identify Technical Requirements Define Technical Architecture Develop munication approach and training approach Analyze Integration Solution Define Legacy Interface Inventory Define Integration Approach HighLevel Design Review confirm Consolidate Interface Rqmt 33 CRM 小組六周工作計(jì)劃 34 CRM 交付流程 Process Flow Gap Analysis Requirements App Inventories HL Interface Design Role Descriptions Inventory of ? Views ? Applets ? Interfaces ? Reports Business Requirements AsIs Assessments Traceability Matrix 35 集成方案交付流程 Siebel Product Modeling Guidelines Billing Product Modeling Guidelines Address Mgmt Approach Product Mapping Approach CRM, Billing OM Integration Approach Appointment Booking Account Management Approach Fast Track Prototype Consolidated Payments Approach Solution Architecture 36 提綱 ? TMF 模型及國(guó)內(nèi)電信系統(tǒng)發(fā)展介縐 ? Siebel系統(tǒng)及其在電信行業(yè)的應(yīng)用情況 ? Siebel實(shí)施流程 ? 權(quán)限模型和實(shí)現(xiàn) ? 訂單，產(chǎn)品模型 ? 配置開(kāi)發(fā)流程 ? 參考 37 Siebel 客戶，賬戶，資產(chǎn)，產(chǎn)品，類 關(guān)系 38 電總計(jì)費(fèi)模型 （ 2023版） 39 Siebel Account 客戶、賬戶 40 Siebel 資產(chǎn) 服務(wù)實(shí)例 41 NGOSS SID 產(chǎn)品，服務(wù)，資源領(lǐng)域關(guān)系 42 Siebel 訂單管理 43 GB921 eTOM 中的參不者 ? Customers 客戶 (the SP sells to them) ? Suppliers/Partners 供應(yīng)商、合作伙伴 (the SP buys from them or cooperates with them) ? Shareholders 股東 (the SP obtains financial resources from them) ? Employees 員工 (the SP obtains their services to execute the processes of the enterprise) ? Other Stakeholders 其他利益相關(guān)者 (include Regulators, Media, Local Community, Government, Labor Unions, Competitors, etc.) 44 GB922 NGOSS Party 模型 45 Siebel 參與者數(shù)據(jù)模型 ? Party – Entities representing people and collections of people – Person ? Contact – Any individual person ? User – Contact with an application login ? Employee – User who is associated with an internal position ? Partner User – User who is associated with an external position – Position – Job title. Drives reporting and management – Role – Job function that a user performs – Organization ? Division – Maps to a pany39。 ? 子產(chǎn)品： – 必須依附于主產(chǎn)品才能被客戶購(gòu)買(mǎi)的產(chǎn)品和服務(wù)。 定義界面內(nèi)容 業(yè)務(wù)對(duì)象層 。 ? View： Siebel界面，由若干個(gè) Applet組成，對(duì)應(yīng)于一個(gè) BO ? Screen：一組有關(guān)聯(lián)的 View的集合，對(duì)應(yīng)于一個(gè)菜單項(xiàng) 67 基于 Siebel的開(kāi)發(fā) cont. ? 為了能夠?qū)崿F(xiàn)團(tuán)隊(duì)協(xié)同開(kāi)發(fā)， Siebel引入了Project概念 ? Project是指一類相關(guān)的 Siebel Repository對(duì)象（如 BO、 BC、 View等）組件的集合 ? Project是為開(kāi)發(fā)人員設(shè)計(jì)的，故只有在 Tools中有意義 ? 開(kāi)發(fā)時(shí)，可以鎖定若干 Project，鎖定后自己可讀寫(xiě)該 Project所屬的對(duì)象的定義，其它人員只能讀 ? Siebel 6的最小編譯單元是 Project， Siebel 7的最小編譯單元更小了，可以是 Project下屬的對(duì)象 68 Siebel技術(shù)特性 ? 支持 B/S C/S，典型的 N（ 25）層架構(gòu)； ? 擴(kuò)展性良好（負(fù)載均衡、組件分布）； ? 集成性極好（提供了數(shù)十種集成方式）； ? 易于二次開(kāi)發(fā)及定制，可平滑升級(jí)； ? 自有編程語(yǔ)言和編譯技術(shù)； ? 本地開(kāi)發(fā)、調(diào)試； ? 復(fù)雜工作流和業(yè)務(wù)逡輯（可客戶自編程定義）； ? 本地庫(kù)及數(shù)據(jù)同步技術(shù) 69 70 問(wèn)題和討論 演講完畢，謝謝觀看！