【正文】 信息關(guān)聯(lián) 過程監(jiān)控 數(shù)據(jù)分析 其他門戶應(yīng)用 預(yù)警 數(shù)據(jù)監(jiān)控 即時通訊 討論區(qū) 熱點(diǎn)圖／狀態(tài)圖 任務(wù)管理 團(tuán)隊協(xié)作 提高管理效能 多種形式的聚合 共同的期望 向下 向上 KPI級連 KPI委派 共同的期望和衡量標(biāo)準(zhǔn) 利于投入工作 電子數(shù)據(jù)表 數(shù)據(jù)庫 應(yīng)用系統(tǒng) 商業(yè)智能系統(tǒng) 預(yù)置的協(xié)同應(yīng)用 可集成的應(yīng)用 儀表板框架 信息追蹤 報表 視圖 意見調(diào)查 KPI指標(biāo)的變更 高度信任化的管理 更新期望值 更新歷史記錄 易于自定義 最佳的模版 向上／下翻閱 KPI目標(biāo)與儀表盤的關(guān)聯(lián) These are inputs into WBSE for Execution 績效管理平臺 HR, BI, Finance, IT, Operations, ERP, SCM, Sales 數(shù)據(jù) , 服務(wù) , 管理 , 內(nèi)容 現(xiàn)有 IT投資 KPI體系 價值觀、使命和愿景 確立長期戰(zhàn)略和 KPI體系 WBSE Value IBM Workplace for Business Strategy Execution 169。 2. 量化目標(biāo) , 實時追蹤 給目標(biāo)建立明確的衡量標(biāo)準(zhǔn)，實時監(jiān)控目標(biāo)的完成情況。 IBM Workplace for Business Strategy Execution 169。 2022年以518億美元的銷售額排名第 51位，成為繼沃爾瑪、家居倉儲之后的美國第三大零售集團(tuán)。eventuserid=7716892. Pharmaceutical Products Division IBM Software Group | Lotus software ? Profile – Supply chain and distribution services for oil, gas and chemical products Revenues of $8B+ ? Challenges – Sales and Marketing spent hours per day gathering data to respond to customer requests – Finance personnel spent too much time/effort gathering, analyzing and reconciling billing info – Only business analysts could manually create new reports – Disparate information in custom DB2, SAP and Oracle applications ? Results – Increased Revenue: Visibility and access to customer, product, service and sales information. Fewer missed or underbilled situations – Operational Efficiency: Eliminate manual report creation, speed response to customer inquiries – Improved Decision Making: Immediate access to accurate, transactional information and alerts of issues when they happen – Accelerated ROI: Existing RPG developers able to learn and deliver dashboard in 3 weeks ? Next Step: A Customer Self Service dashboard for even greater efficiency and cost savings TransMontaigne Sales and Customer Reporting Dashboard IBM Software Group | Lotus software ? Profile – Third largest copper and zinc producer in Europe – Focus on initial stages of the processing chain – exploration, mining, smelting, recycling – 4500 employees and $5 billion annual turnover – Adopted Balanced Scorecard to drive performance and petitive advantage ? Challenges – Needed effective munication tool to help employees understand their role – and how they contribute to pany value – Needed to automatically access performance information from a range of systems and data sources ? Results – Piloting personalized performance dashboards that help employee understand their role in pany success – Web Services allow Boliden to access and show real time status of objectives – Web application reinforces goals to employees daily. Visibility increases their motivation to perform – Graphical UI and collaboration of IBM performance dashboards helps drive adoption Boliden Balanced Scorecard Dashboard IBM Software Group | Lotus software ? Profile – Chief Financial Officer and staff of $1Billion Software Group Division – Team uses plex spreadsheet formulas output to monthly batch reports. ? Challenges – Productivity drain. Staff repeatedly asked to provide financial performance information – Data sensitivity due to reporting blackout periods – Lack of consistency. Each geography pulls different views of the data. IBM CFO Dashboard A Secure, Central Source of Truth ? Results – Consistency: Common views across geographies and product lines, faster response time – Security: Access controls grant privileges based on user role – Visibility: Broader access reduces the number of ining questions – Productivity: Finance staff can now focus on analysis versus having people be the data repository – Self Service: Users can update dashboard data when they need, without the need to call IT IBM Workplace for Business Strategy Execution 169。 2022 IBM Corporation 68 問題和討論 IBM Workplace for Business Strategy Execution 169。 IBM Workplace for Business Strategy Execution 169。 2022 IBM Corporation 73 營業(yè)收入 物流事業(yè)部營業(yè)收入 租賃事業(yè)部營業(yè)收入 整車物流營業(yè)收入 售后物流營業(yè)收入 客車租賃營業(yè)收入 產(chǎn)品 華北區(qū) 華南區(qū) …… 地域 關(guān)鍵績效指標(biāo)分解下放 舉例 數(shù)量分解 IBM Workplace for Business Strategy Execution 169。 – 以前，許多 儀表板 度量必須通過某個人人手工地每周或每月進(jìn)行發(fā)布 – 現(xiàn)在，商業(yè)用戶就可以自己更新以前需要 IT開發(fā)人員才能做的對度量和計算的改變 ? 互聯(lián)網(wǎng)和在線系統(tǒng)普遍使用，已提高了高級業(yè)務(wù)執(zhí)行者在使用在線管理工具時的舒適度 ? 企業(yè)在運(yùn)用他們首選的績效管理體系或系統(tǒng)上 (如： 六西格瑪 ， 平衡計分卡 ， 等等 )， 已普遍更加成熟。 ? 多數(shù)公司報告稱儀表板展現(xiàn)了他們總績效管理預(yù)算的 2550% 整合多數(shù)據(jù)源 ? 需要用于決策的數(shù)據(jù)來自至少 610各數(shù)據(jù)源 ? 有將近 70%的公司在把儀表板連接到數(shù)據(jù)倉庫的同時，也將它們整合到諸如企業(yè)應(yīng)用，外部信息服務(wù)和數(shù)據(jù)表的其他數(shù)據(jù)源中。 ? 舉出的關(guān)鍵功能需要 Portal: – 98% 的特制視圖是最重要的需求 – 快速行動的能力也被認(rèn)為非常重要。 2022 IBM Corporation 79 Excel Manual Web Service Scorecard Dashboard WBSE End User IT Slide out Palette Existing Portlets ? Siebel ? SAP ? Business Intelligence ? WB Monitor Build Portlets ? WPAI ? Workplace Designer ? Alphablox ? Workplace Dashboard Framework Web Services / SOA ? Websphere ? Domino ? DB2 ? Rational WBSE Admin Registers Web Service for use with WBSE drill down Dashboard Link Drag ‘ n drop portlets onto dashboard End user Web Clipping Spreadsheets Import Database Customize Portlets 業(yè)務(wù)信息存取及發(fā)布 IBM Workplace for Business Strategy Execution 169。 2022 IBM Corporation 83 績效指標(biāo)的評估標(biāo)準(zhǔn) ? 量化指標(biāo) – 完成程度 ≥120% 相應(yīng)分值： 5分 – 完成程度 ≥110% 相應(yīng)分值： 4分 – 完成程度 ≥100% 相應(yīng)分值： 3分 – 完成程度 ≥80% 相應(yīng)分值： 2分 – 完成程度 80% 相應(yīng)分值： 1分 ? 質(zhì)化指標(biāo) – 持續(xù)超越期望或要求 相應(yīng)分值： 5分 – 經(jīng)常超越期望或要求 相應(yīng)分值： 4分 – 符合期望或要求 相應(yīng)分值： 3分 – 接近期望或要求 相應(yīng)分值： 2分 – 不符合期望或要求 相應(yīng)分值： 1分