羅賓斯《管理學》英文原版講義全集sturc8ech-預覽頁
【正文】 is important even if you don’t plan to be a manager. ? Describe the rewards and challenges of being a manager. Copyright 169。 2021 Prentice Hall, Inc. All rights reserved. 11–9 Functions of Communication (cont’d) ? Emotional Expression ?Social interaction in the form of work group munications provides a way for employees to express themselves. ? Information ?Individuals and work groups need information to make decisions or to do their work. Copyright 169。 2021 Prentice Hall, Inc. All rights reserved. 11–13 Interpersonal Communication Methods ? Facetoface ? Telephone ? Group meetings ? Formal presentations ? Memos ? Traditional Mail ? Fax machines ? Employee publications ? Bulletin boards ? Audio and videotapes ? Hotlines ? Email ? Computer conferencing ? Voice mail ? Teleconferences ? Videoconferences Copyright 169。 2021 Prentice Hall, Inc. All rights reserved. 11–17 Barriers to Effective Interpersonal Communication ? Filtering ?The deliberate manipulation of information to make it appear more favorable to the receiver. ? Emotions ?Disregarding rational and objective thinking processes and substituting emotional judgments when interpreting messages. ? Information Overload ?Being confronted with a quantity of information that exceeds an individual’s capacity to process it. Copyright 169。 2021 Prentice Hall, Inc. All rights reserved. 11–21 Communication Flows Lateral Downwa r d Upwa r d Copyright 169。 2021 Prentice Hall, Inc. All rights reserved. 11–25 The Grapevine ? An informal anizational munication work that is active in almost every anization. ?Provides a channel for issues not suitable for formal munication channels ?The impact of information passed along the grapevine can be countered by open and honest munication with employees. Copyright 169。 2021 Prentice Hall, Inc. All rights reserved. 11–29 How IT Affects Organization ? Removes the constraints of time and distance ?Allows widely dispersed employees to work together. ? Provides for the sharing of information ?Increases effectiveness and efficiency. ? Integrates decision making and work ?Provides more plete information and participation for better decisions ? Creates problems of constant accessibility to employees ?Blurs the line between work and personal lives Copyright 169。 2021 Prentice Hall, Inc. All rights reserved. 11–33 “ Politically Correct” Communication ? Do not use words or phrases that stereotype, intimidate, or offend individuals based on their differences. ? However, choose words carefully to maintain as much clarity as possible in munications.
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