【正文】 教育投資項目，參加培訓(xùn)項目對年輕人有什么好處，公司對教育項目的投入重要嗎，國家范圍內(nèi)對商業(yè)人士的培訓(xùn)有多重要TEST 4 Part 2:Customer serviceimportance of providing effective afterservices for customer售后服務(wù)的重要性Purchasingimportance of maintaining personal contact with potential suppliers和供應(yīng)商保持聯(lián)系的重要性Recruitmenthow to ensure that the advertising of job vacancies is effective怎樣保證對空余職位的廣告宣傳有效性Part 3: Your branch has been identified as having the lowest turnover of ways in reducing turnover in other ，建議如何在其他部門降低換手率what the reasons for high staff turnover in a pany might be造成換手率高的原因what effect high staff turnover might have on future methods of selecting staff今后怎樣考慮選擇員工Follow: 在一個換手率很高的部門員工會受到什么影響，高換手率會影響客服嗎，高換手率對公司也有好處嗎，公司招募新員工進(jìn)現(xiàn)存團(tuán)隊有好處嗎，在以后員工跳槽會越來越頻繁嗎第二輯 TEST 1 Part 2:Customer relationsimportance of making customer feel valued讓顧客覺得有價值的重要性Company growthimportance to a pany of controlling expansion掌控擴(kuò)大發(fā)展的重要性Marketinghow to ensure that agents maintain a high level of effectiveness when representing a pany怎么樣確保代理人保持對公司的高度代表性Part 3:Your pany planning to introduce a suggestion scheme and encourage staffs at all levels to contribute ways of setting up the ，想讓全體員工建言獻(xiàn)策，考慮制定這個計劃的方法how to set up the scheme so that all staff feel they can contribute 怎樣制定這個計劃才能讓所有人感到他們能參與進(jìn)來how suggestions from members of staff could be Follow:什么類型的公司最受益這種計劃，公司還有哪些其他方式激勵員工對公司發(fā)展建言獻(xiàn)策，讓員工更多參與公司活動的其他方法，公司獲取顧客建議和評價有哪些渠道，新點(diǎn)子對公司保持競爭力有多重要TEST 2 Part 2:Communication skillsimportance of foreign language training for selected employees外語培訓(xùn)的重要性Advertisinghow to select a suitable agency to handle a pany’s advertising怎么選擇合適機(jī)構(gòu)來進(jìn)行廣告宣傳Financehow to decide whether to float a pany on the stock market怎樣決定公司是否上市Part 3: Company needs to relocate several members of staff to a new branch opening in another part of the have been asked to submit ideas on how to make relocation attractive for ，提出觀點(diǎn)怎樣讓新地點(diǎn)吸引員工which types of financial incentives the pany could offer to staff 公司應(yīng)該對員工提供哪些財政激勵what information staff could need to know about the new location 公司員工應(yīng)該知道哪些新址的信息 Follow:重新安置的員工還需要哪些幫助，怎樣鼓勵不愿意重新安置的員工進(jìn)行安置，選擇分公司的位置對公司有什么影響TEST 3 Part 2:Personal managementimportance to a pany of having wellmotivated staff積極主動的員工對公司的重要性Strategic planninghow to decide whether to purchase or rent pany premises怎么決定是否購買或者租用廠房Saleshow to ensure price levels for new products are set appropriately怎樣確保合理定價Part 3:Company consider providing a fitness center on premises to help employees improve their health and for the ，建議what benefits the center would bring for the pany健康中心給公司帶來哪些好處how to promote the need for health and fitness to all staff怎樣促進(jìn)所有員工的健康Follow:公司的健康設(shè)施在全體員工那里都受歡迎嗎，員工要付費(fèi)使用嗎，保持員工身體健康的其他方式有哪些，對員工家人也應(yīng)該提供這方面的服務(wù)嗎，這是員工所關(guān)心的合理的福利待遇嗎TEST 4 Part 2:Market researchimportance of finding out about customer’ habits and Financial managementhow to identify ways of reducing costs in a pany怎樣確定降低成本的方法Communicationhow to achieve an effective working relationship between different departments within a pany在不同部門間怎么形成一個有效的工作關(guān)系Part 3:Considering setting up an incentive scheme to improve staff for ，建議what benefits an incentive scheme for staff would bring to the what types of incentives could be offered 可以提供何種激勵Follow:那種激勵方式最能讓員工努力工作，激勵計劃不利因素，公司對員工額外勞動的獎勵非常重要嗎，公司怎么增強(qiáng)員工的忠心度，傳統(tǒng)的員工之間或員工與上級之間的關(guān)系在將來有何種變化第二篇：BEC中級口語真題劍橋商務(wù)英語（BEC）中級口語考試試題口語考試分為三部分：第一階段：考官和考生交流，時間大約3分鐘Example ：What’s your name? A：My name is(Kate)(注：括號內(nèi)的為參考答案).Q：Where are you from? A：I e from(JiangSu Province)：Are you a student or worker?A：I am a(student/worker)要點(diǎn):：以上問題，只要你簡單闡述就行了，不要長篇大論，而且老師問什么，你回答什么，千萬不要拖泥帶水。)Selecting a business magazine，which is more important?CostContent ２、Choosing software, which is more important?Potential benefitHard disk３、For the manager , which experience is more important?ExperienceEducation background要點(diǎn)：第二部分讓你從三個題中選一個，要一直連續(xù)不斷的說，直到老師叫你停為止。(以下內(nèi)容為二選一，每個對話內(nèi)容在２分鐘以上，直接講，不用手寫作業(yè)) retail pany is planning to open a new branchDiscuss the situation together and decide:Q: A)What the pany should consider when choosing a site?B)How should the pany advertise the opening of the new store? pany is organizing a conference for the sales mangers working in its office around the the situation together and decide:Q: A)What information will you need to send the sales manager before the conference?B)What activities you could organize to help people to get know each other better?要點(diǎn)：3分鐘討論，不要出現(xiàn)冷場，先就兩個問題進(jìn)行討論，如果你覺得沒話說了，可說一些與問題或背景相關(guān)的內(nèi)容，但不要本末倒置了，兩個問題是核心談話內(nèi)容。 or 39。 or 39。t say39。 or 39。 or 39。t say39。m mostly in touch with the magazines and newspapers I write for by , and as I don39。t it hard being selfemployed? ”The biggest danger when you bee selfemployed is saying “yes” to everything,“ Sally says.”I make sure I turn work down if I haven39。t say，簡答題In this part of the test, you are asked to give a short talk on a business have to choose one of the topics from the two below and then talk for about one have one minute to prepare your is important when...?Making a public speech in a business conferenceTopicEquipment neededType of audience is important when...?Setting up a production plant in another countryCostLabor supplyLocationIn this part of the test, you are asked to give a short talk on a business have to choose one of the topics from the two below and then talk for about one have one minute to prepare your is important when...?Planning a business receptionCostEntertainmentHosts is imp