【正文】 hile on the telephone. Believe it or not, the caller can hear the chewing, slurping and lips smacking at his end too. ? Be a good listener. Listening is a discipline that requires concentration and endurance. Good conversationalists are good listeners. Do not be too quick to interrupt. There is nothing more frustrating than being cut off in midsentence. ? The last impression is as equally important as the first impression. So, make a conscious effort to pause before you finally hang up. A sharp, abrupt click is very jarring to the ear. 78 Etiquette In China Greeting Styles ? Do not hug or kiss anyone. ? A nod or slight bow will suffice. ? If a Chinese person offers a handshake, do reciprocate. 79 Etiquette In China Conversation Pieces ? Talk about the culture of China and anything that is beautiful about the country. ? Avoid terms such as “Red China”, “Communist China”, or “Mainland China”, when referring to the People’s Republic of China. ? Do not avoid discussing issues about Taiwan. 80 Etiquette In China General Manners ? If someone pliments you, politely deny it as the Chinese consider it impolite to respond with a “Thank You”. ? Before you take a photograph of anyone or with anyone, ask for permission. ? If your presence should draw a crowd, just smile and continue on your way. People, especially those in the more rural areas, rarely see tourists or foreigners around。SOCIAL ETIQUETTE 1 Social Etiquette Agenda ? Dining Etiquette ? Business Etiquette ? Office Etiquette ? Telephone Etiquette ? Foreign and Crossculture Etiquette 2 Social Etiquette ? Social manners are needed now more than ever before ? With informal, open and laidback lifestyles sweeping in rapidly, our personal conduct is constantly being challenged ? Possessing social manner is an assert ? Knowing what to do and how to do it with finesse and style will give you the petitive edge wherever you go 3 POWERS PRINCIPLE *1 Let the wise listen and add to their learning 4 Social Etiquette ? Consideration for others must always e first. In doing so, we show respect ? Good manners practised as a means to an end, eventually bees an integral part of your character ? After all, practise makes perfect 5 POWERS PRINCIPLE *2 Do unto others as you would have others do unto you 6 Social Etiquette General Points to note ? Use phrase such as “Thank you”, “Please” and “I’m sorry” ? Give sincere pliments ? Be considerate of and sensitive to other’s feelings ? Always keep one’s promises ? Always keep to appointments. If you are unable to make it for the appointment because of an emergency, call the other party immediately 7 Social Etiquette General Points to note ? Do not use sarcasm to degrade another ? Do not boast, especially about where you have travelled to, or talk down another ? Do not gossip but is discreet ? Do not name drop ? Do not bring a friend to a function without first checking with the host ? Do not ask personal questions regarding finance, salary housing, car and so on 8 POWERS PRINCIPLE *3 Humility es before honour 9 Social Etiquette Reminders for Men ? Allow a lady to enter a dining room first ? Ease out the chair for the lady and help seat her if the maitre’d has not done so ? Remain standing until the maitre’d has eased out the chair for the lady and she is seated ? Stand when a lady enters the room ? Stand when a lady gets up to leave the room 10 Social Etiquette Reminders for Men ? Place the lady’s order with the waiter ? Do not embarrass the lady by suggesting that it is time to end the evening ? Allow the lady to precede you into the lift ? Assist the lady with her heavy packages ? Open the card door for a lady 11 POWERS PRINCIPLE *4 A kind hearted woman gains respect 12 Social Etiquette Guidelines for Ladies ? Do not hesitate to open the door for a man should his arms be full of files or parcels ? Do not chastise a man should he fail to extend social manners to you ? Be ready to first extend social courtesies to everyone, in general, and older men and women in particular ? Do not use your charm with the oll intention of luring a man to buy you expensive gifts 13 Social Etiquette Dining Etiquette ? Eating is very much a way of life in all cultures ? Eating style is quite another ballgame altogether ? The knowledge of table manners will enhance your confidence and increase your enjoyment while dining 14 POWERS PRINCIPLE *5 The cheerful heart has a continual feast 15 Dining Etiquette General points to note ? Do not make revolting noises – do not slurp your soup nor belch during or after the meal ? If you need to cough, cup your hand over your mouth and cough away from the other ? Do not b your hair or put makeup or lipstick at the dining table ? Do not use toothpicks, fingernails or, worse still, a fork to dislodge food stuck in between teeth 16 Dining Etiquette There are two acceptable styles of dining ? American style ? European or Continental style 17 Eating Manners The Do’s and Don’ts ? If you have food in your mouth, do not talk ? Do not chew your food with your mouth open ? Cut up only one piece of meat at one time and each time bitesized, so that chewing and swallowing bee easier ? Do not wash down mouthfuls of food with water 18 Eating Manners The Do’s and Don’ts ? Do not spit fish bones onto the table cloth, table mat or on your plate ? Do not use your side plate as a “dumping ground” ? Do not butter a whole slide of bread and then fold it like a sandwich ? Small rolls should be broken into half first before proceeding as above 19 Eating Manners The Do’s and Don’ts ? Do not slurp when drinking the soup