【正文】 ette Business Cards Receiving Cards ? Be sensitive and alert when you exchange cards ? When the other party gives you his or her card, receive it with both hands ? Look at the card, as if to appreciate it. ? On receiving the card, do not write anything on the card received. Do not use is as if it is a writing pad. 48 Business Etiquette Business Cards Giving Out Cards ? Do not give your card until the cardreceiving transaction is pleted. ? Give out your card with both hands. ? Hand out your card such that your card faces the receiver. ? Never leave home with fewer than ten cards. 49 Business Etiquette Business Cards Giving Out Cards ? Should you be left with only three cards but you have to give them out to five business associates, do not select the privileged three who will receive your card. ? When caught in the above situation, give out your cards first to the one nearest to you and then to the next two in tow. 50 Business Etiquette Business Cards Giving Out Cards ? Apologise to those who have been left out and promise to send your card by mail. Do not fax your card details over. ? When sending your card by mail, include a short note mentioning the day and time of meeting. 51 POWERS PRINCIPLE *9 Pride only breeds quarrels, but wisdom is found is those who take advice 52 Office Etiquette The Boss There are few things you should do to exhibit good manners as a boss in the office. 53 Office Etiquette What the boss should do ? Be ready to apologise if a mistake is made ? Treat all your staff as professionals ? Treat each staff with respect ? Give sincere pliments when good work has been done. ? Do not sow discord amongst your staff ? Practise confidentiality when private and personal matters have been shared with you. 54 Office Etiquette What the boss should do ? Do not aggravate the situation by taking sides with or carrying tales back to any one party. ? Always be impartial and you will be respect for it. 55 POWERS PRINCIPLE *10 It is to a man’s honour to avoid strife, but every fool is quick to quarrel 56 Office Etiquette What the boss should Not do ? Insult your staff and subordinates ? Ask your secretary to lie for you ? Ask your secretary to run your own personal errands which are totally unrelated to office work ? Give nicknames. ? Throw your temper at your staff. They are human beings after all. 57 POWERS PRINCIPLE *11 A patient man has great understanding but a quicktempered man displays folly 58 Office Etiquette What the staff should do ? Address your boss or senior with due respect ? Be professional and formal in the presence of visitors 59 Office Etiquette What the staff should Not do ? If you are insulted of ticked off by your boss, do not retaliate. Request for a private audience to air your dissatisfaction ? If your work is criticised, do not take it personally 60 Office Etiquette What peers and coworkers should do ? Respect each other’s privacy ? Respect each other’s office space ? Knock before entering another person’s office room or space ? Be sensitive to others. Try not to emit any sound from your body ? Keep your feet off desks, tables and chairs 61 POWERS PRINCIPLE *12 A gossip betrays a confidence, but a trustworthy man keeps a secret 62 Office Etiquette What peers and coworkers should Not do ? Give intimate nicknames to one another, keep your position and relationship in mind ? Ask your coworker to lie or cover up for you when you bungle a job ? Gossip. Keep confidences ? Bring your bad mood to the office, take charge of your emotions ? Complain 63 Office Etiquette What peers and coworkers should Not do ? Display too many personal pictures or d233。SOCIAL ETIQUETTE 1 Social Etiquette Agenda ? Dining Etiquette ? Business Etiquette ? Office Etiquette ? Telephone Etiquette ? Foreign and Crossculture Etiquette 2 Social Etiquette ? Social manners are needed now more than ever before ? With informal, open and laidback lifestyles sweeping in rapidly, our personal conduct is constantly being challenged ? Possessing social manner is an assert ? Knowing what to do and how to do it with finesse and style will give you the petitive edge wherever you go 3 POWERS PRINCIPLE *1 Let the wise listen and add to their learning 4 Social Etiquette ? Consideration for others must always e first. In doing so, we show respect ? Good manners practised as a means to an end, eventually bees an integral part of your character ? After all, practise makes perfect 5 POWERS PRINCIPLE *2 Do unto others as you would have others do unto you 6 Social Etiquette General Points to note ? Use phrase such as “Thank you”, “Please” and “I’m sorry” ? Give sincere pliments ? Be considerate of and sensitive to other’s feelings ? Always keep one’s promises ? Always keep to appointments. If you are unable to make it for the appointment because of an emergency, call the other party immediately 7 Social Etiquette General Points to note ? Do not use sarcasm to degrade another ? Do not boast, especially about where you have travelled to, or talk down another ? Do not gossip but is discreet ? Do not name drop ? Do not bring a friend to a function without first checking with the host ? Do not ask personal questions regarding finance, salary housing, car and so on 8 POWERS PRINCIPLE *3 Humility es before honour 9 Social Etiquette Reminders for Men ? Allow a lady to enter a dining room first ? Ease out the chair for the lady and help seat her if the maitre’d has not done so ? Remain standing until the maitre’d has eased out the chair for the lady and she is seated