【正文】 27 ) l2 保修記錄和質(zhì)量信息 l1 顧客的呼聲 1 System Failure Mode and Effects Analysis (SFMEA) 18 ) Method for ConcernResolution 解決問(wèn)題的方法 1. Recognize the problem, focus on it and describe it plains, defects, variations, scrap, audits, list of problems 2. Collect data multiple defect chart, quality control chart, data processing 3. Evaluate data Histogram, pareto, process FMEA 4. Cause and effects analysis Ishikawa diagram, problem analysis, value engineering, 8D report, DOE 5. Work out problem resolution proposals Brainstorming, DOE, flow diagram, visualizing problem on pin wall 19 ) 6. Assess problem resolution proposals Decision tree, costbenefitanalysis, risk analysis, nominal group method 7. Decision 8. Inform those involved and implement solution action plan, definition of targets, determine measurables 9. Check oute trend diagram, pareto, audits 10. RECOGNITION 20 ) Monitoring with Timing Plan Systems 用時(shí)間計(jì)劃表來(lái)監(jiān)控 The first order of APQP team following anizational activities should be the development of a Timing Plan. APQP小組的組織工作完成后的第一個(gè)任務(wù)應(yīng)該是制定一個(gè)時(shí)間計(jì)劃表。 Dimensional Control Plan (DCP) or Dynamic Control Plan。 Critical Path Method。 5 ) Depicting product quality planning as a cycle illustrates the neverending pursuit of continual improvement that can only be achieved by taking the experience in one program and applying that acquired knowledge to the next program. 將產(chǎn)品質(zhì)量策劃描繪成一個(gè)循環(huán)說(shuō)明：只有將從一個(gè)項(xiàng)目中獲取的經(jīng)驗(yàn)及知識(shí)應(yīng)用到下一個(gè)項(xiàng)目中才能實(shí)現(xiàn)對(duì)持續(xù)改進(jìn)的永無(wú)止境的追求 6 ) Key to Effective Product Quality Planning 有效的產(chǎn)品質(zhì)量策劃其關(guān)鍵在于： － Support from the top management for － 來(lái)自于最高管理者的支持 concluding each phase of product quality planning 質(zhì)量策劃每一階段的總結(jié) Note: the team should inform top management about the current status of the project in order to keep up the interest and underpin top management mitment and support. The information should be in written form solving problem areas and concerns 參與問(wèn)題的解決 7 ) final assessment of the product quality planning process (signingoff) 產(chǎn)品質(zhì)量策劃過(guò)程的最終評(píng)價(jià) (總結(jié)認(rèn)定 appendix F) － Team and Communication Skill － 團(tuán)隊(duì)技巧及溝通技巧 Note: Team skill means to work in a team rather than thinking “ great, somebody else does it” . Communication skill means the ability to pass on information prehensively and without loss of information. 8 ) Responsibility Matrix 職責(zé)矩陣 D esignrespon s ibleM anufac tur ingO nl yS ervic e SupplierD efi ne the scope x x xP la n a nd Defin e xP roduct D esign an dD eve lopm entxP roce s s de s ign a ndD eve lopm entx x xP roduct and Processvali da tionx x xF ee dback ,A s s essm ent andCorrect ive A c tionx x xControl PlanM et hodolog yx x x9 ) Product Quality Planning Timing Chart 10 ) The timing chart shows the ideal procedure of product quality planning. The individual phases are shown as time bars and the respective starting points are shown as vertical lines (concept initiation/approval, program approval, prototype, pilot, launch) 11 ) Organization of APQP Reference Manual APQP 手冊(cè)的組織結(jié)構(gòu) APQP Plan and Define Program Section 1.0 Product Design and Development Section Process Design and Development Section 3.0 Product and Process Validation Section 4.0 Feedback, Assessment and Corrective Action Section 5.0 Control Plan Methodology Section 6.0 ?Organize the team ?Define the scope ?Teamto team ?Training in development techniques ?Customer and supplier involvement ?Simultaneous Engineering ?Concern resolution ?Monitoring with timing plan systems 12 ) Organizing the Team 組織小組 The responsibility for product quality planning must be assigned to a crossfunctional team. The team should prise representatives of the functions Development, Production, Material Testing, Purchasing, Quality, Sales, Customer Service, as well as subcontractors and customers. TeamtoTeam Cooperation 小組之間的合作 The team must establish munication channels to other customer and supplier teams. This may include regular meetings with other teams. 13 ) Training in Development Techniques 開發(fā)技術(shù)的培訓(xùn) The success of the product control plan depends on an effective training program which will convey all defined requirements and development techniques necessary for the fulfillment of customer requirements and expectations. Customer and Supplier Involvement 顧客及供方的參與 If necessary, the customer and subcontractor must be involved in the planning process. The supplier shall request a crossfunctional team from their subcontractors. 14 ) Defining the Scope of the Team: 給小組界定范圍 ?select a project team leader （ it may be advantageous to rotate the team leader during the planning cycle) ?選一個(gè)小組長(zhǎng)（輪流做樁較好） ?define the roles and responsibilities of each area represented ?定義各方代表的角色和職責(zé) ?identify the customersinternal and external ?明確誰(shuí)是內(nèi)部的及外部的顧客 ?defining customer requirements (use QFD, if applicable) ?定義顧客要求 (如適用，使用 QFD) 15 ) ?define the disciplines, individuals and/or subcontractors that must be added to the team, and those not required ?明確部門，各人及哪些供方必須加到小組中來(lái)，哪些不必 ?understand customer expectations 搞清顧客的期望 ?assess the feasibility, performance requirements, manufacturing process ?評(píng)價(jià)可行性，性能要求，制造過(guò)程 ?identification of costs involved, timing and constraints ?明確成本，時(shí)間及其他方面的限制 ?determination of assistance required from the customer ?明確需顧客提供的邦助有哪些 ?identification of documentation process or method ?明確報(bào)告 /記錄的過(guò)程和方法 16 ) Simultaneous Engineering 同步工程 It is a process where cross functional teams stri