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tomer29Supply Chain extendedCustomers’CustomersSupplier Company Customers30Customers’ Needs and AspirationsProblems NeedsAspirations Opportunities31Supply Chain: Needs AspirationsSupplier Company Customers Customers’CustomersNeeds AspirationsTransactions Opportunities32Valuing Cluster: Interactive ViewSupplier Company Customers Customers’CustomersCompany CustomersSuppliers/PartnersCustomers’ Customers33Skandia AFS Working the Whole SystemSkandiaEnd UsersFunds ManagersBrokersWholesaleAnnuitiesManageFundsSellAnnuitiesInvest inFutureSelect EventsUncertainFutureStudy3484Skandia AFS Working the Whole SystemSkandiaEnd UsersFunds ManagersBrokers2400 85,000 Million35AspirationsCapabilitiesCustomers’CustomersCustomersCompany Knowledge Era Enterprising and Dynamic Teaming AspirationsAspirationsAspirationsCapabilitiesCapabilitiesCapabilities Suppliers/Partners“x”36TransactionsProduct SolutionsBusiness SolutionsMass CustomizationPartneringDynamic Teaming,Virtual Enterprising Knowledge NetworkingStructuralCapitalHuman CapitalCustomer/SupplierCapitalEvolving Business Model37DynamicStableComplexSimplePace of ChangeKnowledge RequirementsNolan Norton, 1988 Your Company in 2023?3839+ / —“ X “40ProcessesFinance Learning CustomersImagi