【正文】 .......................................................................... 13 二、業(yè)務(wù)能力指標(biāo) ................................................................................................................................. 13 西洋肥業(yè)素質(zhì)指標(biāo)詞典 機(jī)密文件，僅供西洋肥業(yè)內(nèi)部使用 第 4 頁(yè) 共 22 頁(yè) 溝通能力 ........................................................................................................................................................................ 13 口頭表達(dá)能力 ....................................................................................................................................................... 13 傾聽(tīng)能力 .............................................................................................................................................................. 14 書面表達(dá)能力 ....................................................................................................................................................... 14 計(jì)劃能力 ........................................................................................................................................................................ 14 應(yīng)變能力 ........................................................................................................................................................................ 14 執(zhí)行能力 ........................................................................................................................................................................ 15 解決問(wèn)題能力 ............................................................................................................................................................... 15 分析判斷能力 ............................................................................................................................................................... 15 談判能力 ........................................................................................................................................................................ 15 學(xué)習(xí)能力 ........................................................................................................................................................................ 16 崗位專業(yè)技能 ............................................................................................................................................................... 16 電腦應(yīng)用能力 ............................................................................................................................................................. 16 三、行為態(tài)度指標(biāo) ................................................................................................................................. 17 責(zé)任心 ............................................................................................................................................................................ 17 紀(jì)律性 ............................................................................................................................................................................ 17 關(guān)系建立 ........................................................................................................................................................................ 17 敏感度 ............................................................................................................................................................................ 17 誠(chéng)信 ................................................................................................................................................................................ 18 主動(dòng)性 ............................................................................................................................................................................ 18 團(tuán)隊(duì)精神 ........................................................................................................................................................................ 18 服務(wù)意識(shí) ........................................................................................................................................................................ 18 職業(yè)禮儀 ........................................................................................................................................................................ 18 保密意識(shí) ...................................................................................................................................................................... 19 全局意識(shí) ...................................................................................................................................................................... 19 客服導(dǎo)向 ...................................................................................................................................................................... 19 成就導(dǎo)向 ...................................................................................................................................................................... 19 忠誠(chéng)度 .........................................................................................