【正文】 ? Think about this... 613 556556 888 Cheque no: s details are as follows:LETTER TO MR PERRY: THE TASKs name) was not exactly the same as the name on the account. The name on the cheque was Mr Robert Pery (instead of Perry). As a result, the money was not credited to Mr Perry39。Situation:ll work through all five stages of the Writing Process. Drafting: Before You Begins purpose)o how your reader will respond (reader39。In this chapter, you39。Plan ve learned and practised the first two stages of the Writing Process: Plan and Organise.訂閱討論管理 滬江博客ll look at the third stage Draft, and the beginning of the fourth stage Revise.See you there!Dear Mr Rushford(6) Thank you for trying to contact me by phone yesterday.(12) I am sorry that I was not in the office when you rang.(3) I am pleased to provide the information you requested.(9) We do have a branch in Singapore.(4) The address is 54 Liu Fang Road, Jorong Town, Singapore.(7) The manager is Mr David Ong(10) May I suggest that you contact Mr Ong directly.(2) His telephone number is +65 535 1234.(13) He can provide you with the financial advice you are seeking.(11) I hope this information is helpful. (5)Yours sincerely(1) Alex Ribero(8)(11) He can provide you with the financial advice you are seeking.(7) The address is 54 Liu Fang Road, Jorong Town, Singapore.(3) I am sorry that I was not in the office when you rang.Organising: Summary ExercisePlease let me know if you will be able to join us.ConfirmIf we need to make any changes to the schedule, please let me know before Friday.InformPlease adopt the new dress code from 1 September.RequestPlease send your bid to us by 15 March.ComplainPlease deliver the delayed shipment within three days.s Response: Please call by Tuesday and let me know if you can e.What you want your reader to do often depends on why you are writing. wear. However, on any day that you do meet people from outside the pany, please ensure you are dressed in a businesslike manner.Please adopt the new dress code from 1 September. If you have any questions, please call Annie Wong on 2344 7765.Answer: I would like to inform you of the changes.To practise writing openings, do the exercise below. Read the two situations below and write an appropriate opening for each of them. Situation 1: You are replying to a customer who called this morning asking for details about opening a new account.Situation 2: You are replying to a customer39。s purpose. You39。s purposeThese provide a logical introduction to your correspondence and help the reader focus on the subject. The background sets the scene by referring to a previous contact (memo, letter, phone call etc). If you39。. The Salutation should include the reader39。ll help you remember how to organise external correspondence.SalutationDear Mr/Mrs/Ms/Miss...OpeningBackground + PurposeFactsReader39。m sure you will appreciate, there are no changes for branch staff. All branch staff must wear the correct uniform at all times. On the other hand, if you work in the office, you may wear 39。 EmailThe way you organise the contents of most documents is similar. Try to discover the basic outline you can use in most of your correspondence.Read through the memo below and try to identify what type of content each of the four paragraphs contains.The HSBC GroupMEMOll need special outlines. You39。s informationWhat you want the reader to knows important that you have planned. Do you remember the three things you need to plan before beginning to write?StrategiesDescriptionWriter39。re going to look at the second stage of the Writing Process: Plan　tos purposethe reader39。In this chapter, you39。He needs to know WHO? WHAT? WHY? WHERE? WHEN? and HOW? Some professional writers call these the five W39。s purpose)expects Mr Roman to collect his credit card (reader39。s response) Look at the letter again:WHAT does the reader need to know?s response. Compare the following two sentences:When you use this method to state your purpose, the verb you choose is very important. Why? Because it helps your reader understand why you are writing.Here are some of the verbs you can use: announce, plain, confirm, explain, inform, notify, propose, request and suggest.20 September 200XMr Robert Roman13/F 151 Gloucester RdWan ChaiHong KongDear Mr RomanHSBC CREDIT CARD 5411 8001 7633 8766 Thank you for your letter dated 18 September 200X.We would advise that the card fee would be automatically billed to your card account annually despite your renewed card is remained uncollected. However, annual fee can be refunded provided that the card is uncollected within a certain period and is returned to the Card Centre for cancellation.Please therefore pick up your renewed card at your earliest convenience. We are pleased to be of service. Yours sincerely S TSE Simon Tse Customer Service OfficerCard Centre re writing to them. That39。Why are you writing?How can you plan your writing? Why do you plan?Objectives: 第一章：開始寫作之前要有個(gè)計(jì)劃，這樣在寫作的時(shí)候才會(huì)知道自己要寫什么、寫作的目的是什么，才能更好的考慮用什么樣的寫作方式。ll find this course extremely useful. Even if you39。講解的時(shí)候舉具體的例子做示范，對(duì)提高商務(wù)寫作能力很有幫助。匯豐銀行商務(wù)英語(yǔ)寫作教程一1。分成8章講解。ve never written business documents before, you39。 expectationsget the results they want. Plan ll do this by deciding:why you are writinghow you want your reader to respondwhat you want your reader to know Unfortunately, if you fail to plan, you plan to fail. So you need to plan your writing ... and then write according to your plan. If you plan well, your writing is more likely to get the results you want.These 3 questions provide a good framework for planning. Let’s look at them one by one.t want to guess why you39。Look at the following letter:s actually quite diffi