【正文】 人深港用車預(yù)訂總報并與順通公司供應(yīng)商于17：00點核對次日用車安排。預(yù)訂部在與客人確認前需和禮賓部主管確認車輛是否能提供。Procedures程序：When a guest requests limousine service from reservation, the following procedures will apply:當客人要求預(yù)訂部安排用車服務(wù)時，應(yīng)遵循以下操作程序：1. Guest request for hotel limousine service should be handled by reservation first during the reservation operation hour from 8:30 to 20:30 on week day and 9:00 to17:00 on weekend. Concierge should handle the inhouse guest’s request and the request which is not in the reservation operation hour.在酒店預(yù)訂部運做時間內(nèi)（周日上午8：30到晚上20：30， 周末早上9：00到下午17：00）,預(yù)訂部將先處理客人用車服務(wù)預(yù)訂。 Policy amp。l To maintain appropriate standard for discipline dress, hygiene, uniform, appearance, posture and product在衣著，儀容儀表，衛(wèi)生，姿態(tài)及產(chǎn)品上保持高的標準。l Prepare and renew newspaper and mineral water for hotel vehicle before leaving hotel.在酒店車輛出發(fā)前準備礦泉水及更新報紙。l Keep umbrella available to protect guests and patrons ing in and out of the hotel from the rain下雨天確保為進出酒店的客人有雨傘提供服務(wù)。l Ensure that “No Parking areas are clear to provide smooth flow of traffic確保大門口禁止停車區(qū)域交通暢通。PRIMARY RESPONSIBILITIES:基本工作職責(zé):l Maintain a friendly, neat and professional image to guest保持友善，整潔，職業(yè)的形象，面對所有客人。10. The afternoon shift concierge ambassador at each month end must clean all of file holder at file area and pass it to shift supervisor for storage. 每月底中班禮賓大使必須清理禮賓文件檔案并交與主管庫存。6. Concierge ambassador should clean all of internal department form delivery work at each shift close.禮賓大使必須于下班前清空投遞完當班時所有酒店內(nèi)部門表格。3. Concierge ambassador should check guest’s message and fax box every 5 minutes interval and send items as soon as possible.禮賓大使應(yīng)每隔5分鐘檢查客人留言和傳真并盡快送出。協(xié)助行李員開關(guān)酒店大門及整理禮賓部文檔資料。 follow up daily transportation arrangement:Reconfirm the transportation arrangement and find out the items which need to follow up.16:00PMAssign the luggage ,message. Fax, forms delivery work. Monitor bellboy’s movement.18:00PmReconfirm the tomorrow’s transportation reservation.20:00PMCheck tomorrow’s transportation arrangement and call the concerned driver for overtime work if necessary. Put all of the requested information into the Lanmark system accordingly. 22:00PMPrint out the Actual Arrival Guest Report and assign the newspaper delivery work among the bellboys. 22:30PMReconfirm if all the transportation was charged accordingly and submit the Transportation Daily Sales Report. 23:00PMShift handed over to night shift bellboy. Check vehicle keys and finish the record. Lock all of vehicle keys into concierge 29 safe and pass the safe key to Night Shift AM. 23:05PMPass 10 pieces of Chinese and English newspaper to reception counter for those late check in guests’ needs.Crowne PlazaＤＩＪＯＮ?。龋希裕牛?ShenzhenＳｈａｎｇｈａｉBellboy Checking ListOvernight ShiftDate: Time23:00PMSign in, Read amp。 tidy. Luggage tag, Luggage claim, Drive me to card, stationary. 8. Check Luggage trolley, main entrance status.7:15AMGive a briefing to shift bellboys and door girls7:30AMPass the hotel daily sales information and had the night shift bellboy sent a copy of Daily Transportation Control Sheet to Driver office.8:AMDaily newspaper delivery:Print out the In House VIP guests Report and the guest with special request for the newspaper report and had the bellboy sent the newspaper right away accordingly.Print the stay over guest’s report and send right daily newspaper to guest room according to their nationality. Pay more attention for House use Newspaper delivery and assign the delivery work among bellboys. 9:00AMDaily mail receiving and deliveringPay more attention: all of Express mails and registered mails and parcel, package’s order should record details on bellboy movement control sheet and had concerned person sign for receiving. Empty the mail holding drawer accordingly.9:30AMAttending FOM morning briefing if the Chief Concierge is taking day off. Check and get new information from Concierge CC mail box with our password and brief to Concierge staff.10:AMAssign the luggage ,message. fax, forms delivery work. Monitor bellboy’s movement.14:20PMHand over to Afternoon shift staff.Crowne PlazaＤＩＪＯＮ　ＨＯＴＥＬ ShenzhenＳｈａｎｇｈａｉConcierge Supervisor Checking ListAfternoon ShiftDate: TimeBefore proceeding with the checking list, Remember to check yourself before you check on others.14:30PM1. Sign in and Attending the concierge Briefing. And be familiar with the VIP arrivals/today’s events/occupancy, Get to be briefed about the daily temperature forecast status. Check staff appearance, staff attendance.15:00PM1. Attending the Front Office Briefing2. Read amp。 sign logbook.3. Hand over the Concierge cash float, Concierge Keys, Hotel vehicle keys status, Walkie Talkie /battery and park tickets according to the Shift Hand Over list3. Check amp。19. Check and make sure all staff on duty is very familiar with hotel activity.檢查并確保所有當班員工班熟悉酒店最新動態(tài)。14. Check and make sure staff know all the memo and information, push staff to read concierge logbook.檢查并確保所有的員工知道備忘錄的信息，監(jiān)督員工看禮賓部交接班本。10. Check the cleanliness of all the luggage trolley, check the umbrella par stock, check wheel chair’ status.檢查所有的行李車是否干凈，檢查雨傘的數(shù)量和輪椅的情況。6. Check the daily arrival list and departure list.檢查每天住房和退房登記。另外一個是福永碼頭很靠近深圳上海機場。我們知道在深圳上海機場有兩個侯機樓，不同的航班號碼在不同的侯機樓登機和離開。MAIN DUTIES PERSONNEL主要職責(zé)：1. Read the concierge shift LogBook, check if some things which last shift left need to be follow up.查看禮賓部交班本，查看上一個班有沒留下需要跟進的事情。 Check List Page08Part 3216。Yours truly,此致TABLE OF CONTENTSPart OnePart 1216。