酒店客房營運(yùn)專用參考資料-全文預(yù)覽
【正文】 lls:Newspapers are delivered by the night bellman。 Early Shifts begin reporting to work.7:30Housekeeping Dispatcher begins assignments ／ FO handover of shift（Occurs with each shift change）Dispatcher begins room assignment to maid based on morning reports。 FO Asst. Manager or Chief Receptionist begins blocking airline, group, VIP, Special Attention and special request arrival rooms.8:30Housekeeping Supervisors Conduct room checks for “.” Hskp Housekeeping Report ／ Reservation Mgr. Checks noshows and missions:Housekeeping Supervisor check status or vacant and 000 rooms and report any discrepancies to FO immediately。 Credit Manager begins checking “pit”。 DND and D/L （Double Lock）rooms are entered by HK Supervisors and Security。 Fo Asst. Check with other Asst.‘s to arrange evening。 Day Use is checked for departure。 some credit checking possible。 Night Receptionist conducts final detailed pit check‘。 and prepare payrolls and employee schedules. Front Desk Managers have a knowledge of benefit programs and the policies pertaining to . Guarantee of Fair Treatment, and termination.4. GUEST RELATIONS：Front Desk Managers assist in the development, implementation and maintenance of effective guest relations and handle guest problems and plains in such a way as to serve as role model for all employees.5. TRAINING：Front Desk Managers identify employee training needs and then conduct or monitor appropriate training or crosstraining programs. They also develop hourly and supervisory personnel and assist Management Trainees with their training programs.6. COMMUNICATIONS：Front Desk Managers must be able to write effectively, speak clearly and concisely, listen attentively, maintain munication with all departments of the hotel, conduct effective （productive and informative）meeting, and keep the Front Desk staff informed of pertinent information.7. LOSS／ACCIDENT PREVENTION：Front Desk Managers maintain a working knowledge of emergency procedures and prevention policies and procedures. They also must be able to effectively investigate, report, and followup on employee and guest accidents and be aware of the impact of these accidents on the Profit and Loss Statement, In addition, the Front Desk Manager must ensure participation of Front Desk personnel in all property safety awareness programs.8. PLANNING AND ORGANIZING：Front Desk Managers utilize goal setting tools to achieve long and short range objectives and time management skills to meet job requirements and responsibilities. They
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