【正文】 please .C: Have you made a reservation?G: No, I haven’t. C: How long do you want to stay?G: Three days.C: I’ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor.G: Fine.C: May I see your passport?G: Of course. Here you are.C: Thank you. Madam. Could you fill in this form, please?G: Yes. Here it is.C: Thank you, Here is your key. It’s Room 808 on the eight floor.G: Thank you very much. Good night.二、 Check out 1. C: Good morning. Can I help you?G: Yes. I would like to check out. Could I have my bill. Please?C: Certainly, sir, May I know your name and your room number, please ?G: Dennis black, Room 1108.C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.G: The figure seems right.C: How would you like to pay, Mr. Black , in cash or by credit card ?G: In cash. Here is the money. C: Thank you, Mr. Black . Just a moment, please , I’ll write out a receipt for you .2．C: Good morning. Can I help you? G: Yes, I’d like to check out now . C: Can I have your name and room number, please ? G: John smith, room 1208 . C: May I have your room key, please ? G: Sure. Here you are. C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check it ? G: I’m sorry . What’s the 20 Yuan for ? C: That’s for the drinks you ordered from your room . G: I see . C: How would you like to make payment , Mr. Smith ? G: I’d like to pay in cash . C: That’ll be 2180 Yuan . G: Here you are . C: Here’s your change and receipt , Mr. Smith , I’ll send a bellman up to get your luggage. G: Thank you . C: You are wele , Goodbye . 三、 Reservation1. C: Good morning . This is room reservation . May I help you ?G: Yes , I’d like to book a room , please . C: Fine , For which date ?G: For Oct. 1st . C: For how many nights ?G: Two nights.C: A single room or a double room ?G: A double room .C: Could you give me your name , please ?G: Mr. John Cook . C: May I have your telephone number , please ?G: 02181006382C: What time do you expect to arrive , sir ?G: At about .C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd .G: That is right . Goodbye .C: Goodbye and we are looking forward to seeing you .2. C: Good morning . Room reservation . Can I help you ?G: I’d like to make a reservation .C: When for ?G: For Sept .9th .C: For how long ?G: About a week .C: Could you hold the line , please ? I’ll check….Thank you for waiting , sir . I’m afraid our hotel is fully booked on those days .G: That’s all right .C: We’re very sorry , sir . We hope you understand .禮 賓 部基本句型May I take your luggage for you?我來幫您拿行李，好嗎？Just a moment ,please . I’ll bring a luggage cart.請稍等一下，我去推一輛行李車來。Is there anything valuable or breakable in your bag?您包里有貴重或易碎物品嗎？May I have your room key , please.請把您房間的鑰匙給我好嗎？Most taxi drivers do not speak English . It is helpful if you have your destination written in Chinese.大多數(shù)出租車司機都不會英語，把您要去的目的地用中文寫下來，會給您不少幫助。 Mrs bellow : Good afternoon.Bm : Very glad to have you here . Let me carry your baggage . This way , please .(They are going to the elevator entrance)B: Could you tell us something about your hotels services?Bm: Certainly , sir . Ours is a firstrate hotel and chosen as the favorite place to stay by VIPs , official guests and businessmen from many countries . There are over 173 rooms of international standard , all spacious and airy . There are one Chinese restaurants, a deluxe Westernstyle restaurant, large and small banquet halls .M : How about other services ?Bm : Also available are a beauty salon , a swimming pool and tennis….. (Now they are at the elevator entrance)Here we are . Please take this elevator to the 9th floor . The floor attendant will meet you there and show you to room 908. I’ll take the baggage elevator and get your baggage up to your room .B : Thank you . See you then . On the way to the room B : Good evening , sir . I’ll show you to your room .you have two suitcases and one bag . Is that correct ?G : Yes , that’s right .B : Is there anything valuable or breakable in your bag ?G : Yes , there is a bottle of whiskey .B : Could you carry this bag , sir ? I’m afraid the contents might break .G : Sure , no problem .B : Thank you , sir . May I have your room key , please ?G : Yes, here you are .B : Thank you , sir . Your room is on the 12th floor , please follow me , your elevator is this way . G : I see . B : Is this your first time to HangZhou ?G : Yes , it is . B : I hope you’ll have time to see HangZhou . There is a lot to see . G : I’m sure there is . B : This is the 12th floor . Your room is to the right . After you , sir . This way , please . Checking baggage B: Good morning ! Madam . Can I help you ?G : Yes , I’d like to check my baggage .B : How many pieces have you got ?G : I’ve got four pieces in all . B: When will you want them ?G: In three days .B : Please keep the name tags.G : Thank you B : Not at all . Luggage check –outB : This is the bell captain’s desk . May I help you ?G : I’m going to check out soon . Could you pick up my luggage . Please ?B : Certainly , sir . May I have your room number , please ?G : Yes , it’s 1101. B : Room 1101. Very good , sir we’ll send a bellman immediately . Could you wait in you room , please ?G : Ok .B : Good morning ,sir . I’ve e for your bags . G : Thank you . Could you take these two suitcases , please ? I’ll bring the bag with me . B : Certainly , sir . Two suitcases ?G : Yes . B : Is there anything valuable or breakable in them ?G : No . B : This is your claim tag , sir . We’ll keep your luggage at the bell captain’s desk . Could you pi