【正文】 ly useful for displaying how a process currently functions or could ideally function. Flowcharts can help you see whether the steps of a process are logical, uncover problems or mismunications, define the boundaries of a process, and develop a mon base of knowledge about a process. Flowcharting a process often brings to light redundancies, delays, dead ends, and indirect paths that would otherwise remain unnoticed or ignored. FTQ Tools流程圖 29 Check sheets are employed to verify pliance and ensure specific events are pleted in the timing and sequence required. FTQ Tools檢查表 30 The cause and effect diagram is used to explore all the potential or real causes (or inputs) that result in a single effect (or output). Causes are arranged according to their level of importance or detail, resulting in a depiction of relationships and hierarchy of events. This can help you search for root causes, identify areas where there may be problems, and pare the relative importance of different causes. Example Cause amp。 E F F E C T ( F I S H B O N E ) C O N C E N T R A T I O N D I A G R A M F L O W C H A R T H I S T O G R A M S C A T T E R D I A G R A M C H E C K S H E E T 5 W H Y 39。 A L A R M L I M I T SR E C O R DD A T A T O O L S : C O N T R O L C H A R TA N A L Y Z E D A T A T O O L : R U N C H A R T G A T E C H A R TA L A R ME X C E E D E D? I M P L E M E N TA L A R MR E A C T I O NP L A N YESNONOYESI D E N T I F Y A N A L Y Z E P L A N E V A L U A T EI M P L E M E N TANALYZE DATA 分析數(shù)據(jù) 23 First Time Quality Training Module Process Step 5 第五步 ? Analyze Data 分析數(shù)據(jù) Problem Identification 確認問題 Problem Analysis 分析問題 ? Charts can be used for different purposes in various stages of the problemsolving process 在解決問題的各個階段都可使用圖表用于不同的目的。 E F F E C T ( F I S H B O N E ) C O N C E N T R A T I O N D I A G R A M F L O W C H A R T H I S T O G R A M S C A T T E R D I A G R A M C H E C K S H E E T 5 W H Y 39。 Histogram 柱圖 187。 Check Sheets 檢查表 187。 S S E L E C T amp。 PPM is a rate PPM是一個比率 . I D E N T I F Y amp。 P L A N I M P R O V E M E N TN E W L E V E L O F Q U A L I T Y ?D E F I N E R E A C T I O N P L A N amp。 C O U N T D I S C R E P A N T P A R T SI M P L E M E N T I M P R O V E M E N T E V A L U A T EI N S T I T U T I O N A L I Z E L E S S O N S L E A R N E DT O O L S F O R I D E N T I F I C A T I O N : P R O C E S S C O N T R O L P L A N B O U N D A R Y S A M P L E S T O O L S F O R C O U N T I N G : P A R T S C O U N T E R S T A L L Y S H E E T S S I Z E D C O N T A I N E R S T O O L S : P A R E T O C A U S E amp。 S S E L E C T amp。 Sized Containers 容量固定的容器 I D E N T I F Y amp。 Photographs 照片 187。 A L A R M L I M I T SR E C O R DD A T A T O O L S : C O N T R O L C H A R TA N A L Y Z E D A T A T O O L : R U N C H A R T G A T E C H A R TA L A R MEXC EED ED? I M P L E M E N TA L A R MR E A C T I O NPLAN YESNONOYESI D E N T I F Y A N A L Y Z E P L A N E V A L U A T EI M P L E M E N TDEFINE REACTION PLANS amp。 E F F E C T ( F I S H B O N E ) C O N C E N T R A T I O N D I A G R A M F L O W C H A R T H I S T O G R A M S C A T T E R D I A G R A M C H E C K S H E E T 5 W H Y 39。 ALARM LIMITS 定義反應(yīng)計劃和警戒線 IDENTIFY amp。 EFFECT (FISHBONE) 原因和結(jié)果 (魚骨圖 ) CONCENTRATION DIAGRAM集合表 FLOW CHART流程圖 HISTOGRAM柱狀圖 SCATTER DIAGRAM散布圖 CHECK SHEET檢查表 5 WHY?S 5個為什么 EXAMPLES例子 : CROSSFUNCTIONAL TEAMS跨功能小組 CHANGE BOARDS變化看板 RPN REDUCTION降低 RPN STATISTICAL ENGINEERING PROJECTS統(tǒng)計工程方案 ACTION PLAN行動計劃 : WHAT, WHEN, WHO事件 ,時間 ,人物 TOOL工具 : ACTION PLAN 行動計劃 TOOLS工具 : PFMEA過程流程圖 PROCESS CONTROL PLAN 過程控制計劃 LOOKACROSSCHART 瀏覽表 5 WHY?S 5個為什么 SELECT amp。 Stakeholders 有關(guān)系的人 187。 It is the first signal that a process is out of control 它是過程失控最先發(fā)出的信號 187。Company Confidential First Time Quality PPM TIME 2 First Time Quality Training Module Training Objectives 培訓(xùn)目標 : ? To Understand 理解 ? What First Time Quality Is 什么是一次下線合格率 ? ? Why It Is Important 一次下線合格率的重要性 ? Why We Need to Measure It 為什么需要對一次下線合格率進行測量 ? ? How to Calculate It 如何計算 ? ? What the FTQ Deployment Process is 怎樣進行 FTQ? ? What the Basic Quality Tools Are 基本質(zhì)量工具是什么 ? ? How to Apply the Quality Tools 怎樣運用基本質(zhì)量工具 ? ? What the Deliverables are that each Plant Will be Responsible for Monitoring and Reporting 每個工廠應(yīng)該監(jiān)控和匯報什么 ? 3 First Time Quality Training Module ? What is First Time Quality? 什么是一次下線合格率 ? ? First Time Quality is a measure of the number of pieces rejected in a manufacturing process versus the total number of pieces attempted 一次下線合格率是測量制造過程中不合格品數(shù)與總產(chǎn)品數(shù)的比值 . REJECTS 4 First Time Quality Training Module ? Why is FTQ important? 一次下線合格率的重要性 ? Because if we don’t make good parts the first time, we have to inspect in quality 因為如果我們第一次沒有生產(chǎn)出好的產(chǎn)品 ,我們就必須進行檢驗. 187。 Count defects 抓住并計算缺陷 React to ALARM LIMITS 超過警戒線的反應(yīng) Follow Reaction Plan 執(zhí)行反應(yīng)計劃 Voice of the Customer客戶的聲音 The Role of First Time Quality Process Reaction Plan ZERO Defects Forward 7 Analyze Data分析數(shù)據(jù) Understand Defects a