質(zhì)量管理層次結(jié)構(gòu)模型-全文預(yù)覽
【正文】 造過程質(zhì)量控制、產(chǎn)品規(guī)劃過程質(zhì)量控制、全員質(zhì)量培訓(xùn)、ISO9000系列質(zhì)量標(biāo)準(zhǔn)體系建立和全面質(zhì)量管理TQM 6個(gè)主要的管理層次（如圖1所示）?？梢哉f軟質(zhì)量是硬質(zhì)量生長的土壤和發(fā)展的環(huán)境，直接影響和決定了硬質(zhì)量；同時(shí)，硬質(zhì)量又是軟質(zhì)量的直接反映和集中體現(xiàn)。其中，硬質(zhì)量是指由產(chǎn)品實(shí)體所攜帶和表征的質(zhì)量特征，如產(chǎn)品的外觀、壽命及各項(xiàng)性能指標(biāo)等。質(zhì)量不是檢驗(yàn)出來的，也不是制造出來的，質(zhì)量是依靠嚴(yán)格的管理規(guī)章制度和科學(xué)的管理理論方法得以實(shí)現(xiàn)和保證的。2) 質(zhì)量追求的目標(biāo)是顧客的最大滿意。在質(zhì)量概念的理解中應(yīng)當(dāng)強(qiáng)調(diào)以下幾點(diǎn)：1) 質(zhì)量并非實(shí)物產(chǎn)品所專用。在此基礎(chǔ)上，提出硬質(zhì)量和軟質(zhì)量概念，進(jìn)而提出質(zhì)量管理的層次結(jié)構(gòu)模型，將產(chǎn)品質(zhì)量和質(zhì)量管理兩者統(tǒng)一起來。因此，在當(dāng)今激烈的市場(chǎng)競(jìng)爭中，企業(yè)應(yīng)當(dāng)尤其注重質(zhì)量意識(shí)的加強(qiáng)和質(zhì)量管理水平的提高。 hierarchical model。 assurance and the processes of the quality management are bined and integrated. The main contents and important supporting techniques for each quality management layer and the correlation among these six layers are analyzed and clarified. Finally, focus on the quality control amp。針對(duì)模型中各層次的主要內(nèi)容和支撐技術(shù)以及各個(gè)質(zhì)量管理層次之間的相互關(guān)系進(jìn)行了討論分析，并重點(diǎn)針對(duì)產(chǎn)品規(guī)劃過程中的質(zhì)量控制和質(zhì)量保證問題，分析研究了質(zhì)量功能配置（QFD）方法和Taguchi質(zhì)量設(shè)計(jì)方法的基本原理和工程意義。該質(zhì)量管理模型由6個(gè)層次組成，將產(chǎn)品質(zhì)量控制和質(zhì)量管理統(tǒng)一起來。 Taguchi方法分類號(hào) F 273Hierarchical model for qualitymanagementSU Qiang, CHEN JianSchool of Economics and Management,Tsinghua University, Beijing 100084, ChinaAbstract This paper presents a kind of hierarchical model for quality management that can provide theoretical and practical guidance for quality improvement. The concept of quality and the rules of quality management are analyzed systematically according to the theory of total quality management (TQM). Two new concepts of ‘hard quality’ and ‘soft quality’ are proposed and explained clearly. Then, a novel hierarchical model for quality management that consists
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