【正文】 has a clear impact to the team/anisation?s goals and helps the individual meet their development needs. ? R = 相關(guān) – 工作目標(biāo)對所在團(tuán)隊 /組織的目標(biāo)有明確的積極影響，并且有助于個人實現(xiàn)他們的發(fā)展目標(biāo)。 ? Do The Right Thing 做對的事 ? Aim Higher 追求卓越 ? Show We Care 體現(xiàn)關(guān)愛 ? Celebrate Difference 求同存異 ? Work Better Together 協(xié)作共贏 洲際酒店集團(tuán)領(lǐng)導(dǎo)能力 11 The Performance Management Journey 績效管理之旅 Review Performance 評估績效 ? Annual Performance Review 年度績效評估 – Employee pletes SelfAssessment Form 員工完成自我評估表 – Assess KPO?s 評估 KPO的達(dá)成情況 – Calibration Meetings take place 進(jìn)行校準(zhǔn)會談 – Establish KPOs for next year 設(shè)定下一年度的 KPO ? Mid Year Performance Review 年中績效評估 – Review KPO?s 回顧 KPO的達(dá)成情況 ? Provide constructive feedback and coaching 提供建設(shè)性反饋意見和輔導(dǎo) 12 The Performance Management Journey 績效管理之旅 Plan Development 發(fā)展計劃 ? Create Personal Development Plan 制定個人發(fā)展計劃 ? Review Personal Development Plans throughout the year 回顧全年的個人發(fā)展計劃 ? Set milestones for development 設(shè)定個人發(fā)展里程碑 ? Execute Personal Development Plan 實施個人發(fā)展計劃 13 The Performance Management Journey 績效管理之旅 Provide Recognition amp。1 The Performance Management Journey 績效管理之旅 Manager Training Workshop 經(jīng)理級培訓(xùn)研討會 2 Agenda 議程 ? Module One: The Process 板塊一：績效管理的流程 – What is Performance Management? 什么是績效管理？ – Why is it important? 為什么績效管理至關(guān)重要？ – How does Performance Management fit into our IHG Employee Commitment? 績效管理如何體現(xiàn)洲際酒店集團(tuán)對員工的承諾？ – What is the Performance Management journey? 什么是績效管理之旅？ ? Module Two: The Components 板塊二：績效管理的組成要素 – What are the tools to support the Performance Management journey? – 績效管理之旅有哪些輔助工具？ – How do we plete the necessary forms? 如何填寫必須的表格？ ? Module Three: The Review 板塊三：績效評估 – How do we calibrate our Performance Reviews in our anisation? 如何在組織內(nèi)對績效評估進(jìn)行校準(zhǔn)？ – What does a successful Performance Review look like? 成功的績效評估應(yīng)該是怎樣的？ – How do we municate performance to our employees? 我們?nèi)绾闻c員工就其績效進(jìn)行溝通？ ? Module Four: The Development 板塊四：員工的發(fā)展 – What is a Personal Development Plan? 什么是個人發(fā)展計劃？ – How do ensure development occurs throughout the year? 如何確保發(fā)展計劃在全年中得到實施？ 3 Module One Objectives 板塊一：目標(biāo) By the end of this module, you will be able to: 通過板塊一的學(xué)習(xí)，你將能夠： ? Understand what Performance Management means at IHG 了解績效管理對洲際酒店集團(tuán)的意義 ? Explain why Performance Management is important 解釋績效管理的重要性 ? Describe how Performance Management fits with our IHG Commitment 闡述績效管理如何體現(xiàn)洲際酒店集團(tuán)的承諾 ? Know the five steps of The Performance Management Journey 了解績效管理之旅的五個步驟 4 Module One: Exercise 板塊一：練習(xí) Why is Performance Management important to each of the following key stakeholders in the process? 績效管理對以下各關(guān)鍵方為什么至關(guān)重要？ ? IHG 洲際酒店集團(tuán) ? Your anisation (hotel or corporate location) 所在組織（酒店或公司） ? You, as a leader 作為領(lǐng)導(dǎo)的你 ? Employees 員工 5 Performance Management 績效管理 ? You will know what success means for your role 你將了解對你的角色而言什么是成功 ? You will be involved in regular, quality feedback discussions 你將參與定期的，高質(zhì)量的反饋討論 ? You will have the opportunity to develop for your current and future roles 你將有機(jī)會在你目前和未來的職位上獲得發(fā)展 ? You will know what career opportunities are available with IHG around the world 你將知道洲際集團(tuán)在全球范圍內(nèi)提供的職業(yè)發(fā)展機(jī)會 成長的空間 6 The Performance Management Journey 績效管理之旅 Establish KPO?s 設(shè)定 KPO Take Action 采取行動 Review Performance 評估績效 Plan Development 發(fā)展計劃 Provide Recognition amp。 Market Focus 關(guān)注客戶與市場 ? Championing Change 主導(dǎo)變革 Savvy 業(yè)務(wù)技能 Knowing what it takes to beat our petitors, both now and in the future 了解現(xiàn)在和將來要擊敗競爭對手所需要的條件 ? Strategic Thinking 戰(zhàn)略思維 ? Understanding our Business 了解業(yè)務(wù) Winning Ways 致勝之道 Demonstrating Winning Ways across the business whether we are assisting guests, working with business partners, or helping each other 在工作的各個領(lǐng)域，不論是服務(wù)賓客、與商業(yè)伙伴的合作，還是同事間的互助，都顯示出致勝之道的行為準(zhǔn)則。 ? A = Achievable The objective requires some effort or stretch to achieve, but do not discourage the employee. ? A = 可實現(xiàn) – 工作目標(biāo)需要通過一些努力或一個過程才能實現(xiàn)，但不應(yīng)太難而讓員工感到氣餒。我們正直，坦誠，并能堅持到底。這意味著關(guān)注他人，留意周圍的事物，察覺事情的重要性，并能主動擔(dān)負(fù)起更正失誤的責(zé)任。 We aim to be acknowledged leaders in our industry, so we have built a team of talented people who have a real will to win. We strive for success and value individuals who are always looking for a better way to do things. 我們致力于成為同行業(yè)中公認(rèn)的領(lǐng)先者，所以我們建立了一支充滿必勝信念的精英團(tuán)隊。 ? We play an active role in the munities in which we operate 我們在身處的社會團(tuán)體中發(fā)揮積極作用。 Celebrate difference 求同存異 24 Winning Ways 致勝之道 ? We work hard to develop excellent working relationships 我們致力于建立優(yōu)良的工作關(guān)系。我們聽取每個人的意見，結(jié)合我們的專業(yè)知識，創(chuàng)造一個堅不可摧，目標(biāo)專注，相互信賴的團(tuán)隊。 – The end of the day is also a poor time for the review as the employee will be tired from the day and the review may be rushed to ensure they are out of work on time. 在一天結(jié)束時也不適合進(jìn)行評估，員工將因為工作一天而非常勞累，可能會匆忙的進(jìn)行評估，為了能準(zhǔn)時下班。 28 Preparing for the Review 績效評估的準(zhǔn)備 ? Advise the employee 通知員工 – Explain the purpose of the review