【正文】 nd retain talents through strategic, wellplanned, prehensive and integrated programmes ? Some anisations already developed such programmes, and systems ? CIO will be called upon to deliver the required systems ? CIO also need to develop strategy and plan to develop IT talents 7/5/2020 Page 25 MTR Corporation Integrated HR and Talent Management Systems ? HR Management System ? Recruitment Portal ? Integrated and eLearning Systems ? Employee Self Service (ESS) ? Analytics ? Personalisation 7/5/2020 Page 26 MTR Corporation Talent Development and Management ? Organisation development ? Strategy ? Job definition and description ? High potential assessment/ selection ? Career paths ? Project based learning ? Individual development plan ? Succession planning ? Incentive strategy and plan ? Training, coaching and mentoring ? Learning culture development ? WorkLife Balance 7/5/2020 Page 27 MTR Corporation Organisations Need IT Solutions to Provide: ? Resource/Demand Forecasting ? Resource Balancing and Optimisation ? Skills and Competency Management ? Performance appraisal/assessment ? Talent assessment ? eLearning ? Realtime recruitment and screening ? Incentive schemes ? Surveys ? Training administration 7/5/2020 Page 28 MTR Corporation Agenda 1. Green IT 2. Strategic/Integrated Talent Development 3. Sourcing Strategy and Global Sourcing 4. Merger and Acquisition 5. Vendor Consolidation 6. Enterprise Architecting 7. Business Intelligence 8. Business Process Management 9. Software as a Service (SaaS) 10. Unified Communications 11. Embedded Open Source 12. Corporate Social Responsibility (CSR)/Sustainability 7/5/2020 Page 29 MTR Corporation Sourcing Strategy and Global Outsourcing Driving Force: ? Escalating manpower costs ? Difficulties to retain talents ? Rapidly changing/advancing technology ? Increasing platforms and tools ? Shortened timetomarket ? Resource constraints/headcounts limit ? Lack of expertise and experience ? Economy of scale ? Industry best practice 7/5/2020 Page 30 MTR Corporation Sourcing Options ? Total inhouse ? Cosourcing (onsite) ? Insourcing (onsite) ? Outsourcing (nearshore) (offshore) 7/5/2020 Page 31 MTR Corporation Achieving bestofbreed ? Costs ? Performance ? Knowledge ? Expertise ? Experience ? Quality ? Process 7/5/2020 Page 32 MTR Corporation Other Considerations ? Location ? Travel ? Communications effectiveness ? Language ? Security ? IP protection ? Legal consideration ? Tax ? Responsiveness ? Ease of doing business 7/5/2020 Page 33 MTR Corporation Approach ? Strategic Framework ? Assessment 7/5/2020 Page 34 MTR Corporation Agenda 1. Green IT 2. Strategic/Integrated Talent Development 3. Sourcing Strategy and Global Sourcing 4. Merger and Acquisition 5. Vendor Consolidation 6. Enterprise Architecting 7. Business Intelligence 8. Business Process Management 9. Software as a Service (SaaS) 10. Unified Communications 11. Embedded Open Source 12. Corporate Social Responsibility (CSR)/Sustainability 7/5/2020 Page 35 MTR Corporation Merger and Acquisition ? Multinationals and cross boundaries ? Varying sizes ? Need to address and integrate cultures ? Need to retain expertise, domain knowledge and talents ? Need to deliver synergy ? Need to pliment markets products and services ? Need to integrate structures, functions, and processes ? Need to streamline and rationalise processes 7/5/2020 Page 36 MTR Corporation Merger and Acquisition ? IT Function can be the enabler to integrate the merged anisations, and its business processes ? Early IT integration will help to deliver synergy and unify the 2 anisations and teams ? Communications and Human Resources are keys to success ? Customers facing systems should also be integrated early 7/5/2020 Page 37 MTR Corporation Merger and Acquisition ? “Merger of Equal” is much more challenging ? CIOs need to take a proactive role ? Significant planning, but do not ‘over’ analyse. Speed is important 7/5/2020 Page 38 MTR Corporation Merger and Acquisition Phases for Merger IT Integration 1. Preliminary Planning (quick and dirty) 2. Merger IT Strategy Development – set rules 3. Merger IT Integration Planning – take stock of applications, infrastructure, users, resources, EUC, select applications, prioritise, budgets 4. Execute projects for Day 1 5. Execute rest of integration projects 7/5/2020 Page 39 MTR Corporation Merger and Acquisition ? “Adopt andgo” ? Minimum Business Process Reengineering ? Set up IT Governance Approval, Reporting ? Merger IT Programme Management Office is essential ? Users Involvement ? Assumptions, Validation, Confirmation ? Change Control ? Develop a prehensive “Readiness Check List” 7/5/2020 Page 40 MTR Corporation Agenda 1. Green IT 2. Strategic/Integrated Talent Development 3. Sourcing Strategy and Global Sourcing 4. Merger and Acquisition 5. Vendor Consolidation 6. Enterprise Architecting 7. Business Intelligence 8. Business Process Management 9. Software as a Service (SaaS) 10. Unified Communications 11. Embedded Open Source 12. Corporate Social Responsibility (CSR)/Sustainability 7/5/2020 Page 41 MTR Corporation Vendor Consolidation ? 20xx20xx, witnessed increasing numbers of Mamp。7/5/2020 Page 1 MTR Corporation Beyond 20xx: What’s New on CIO Agenda Daniel Lai Chairman, CIO Board – Hong Kong CIO, MTR Corporation Ltd 20xx CIO Summit 7/5/2020 Page 2 MTR Corporation Changing CIO’s Roles and Challenges From: effectiveness to value creation service to Innovation technical petency to business acumen support to enablement data processing to kn