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【正文】 processes continued... PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 7 Key Business Processes ? TCT integration process ? Rollout process ? Administrative process Top Management Process Strategy / Planning Process Fulfillment Process TimetoMarket Process ? Sales and marketing ? Order entry ? Supplier management ? Manufacturing ? Delivery ? Conceptualization ? Design/development ? Market introduction ? Product absorption Communications Process ? Objectives ? Resource allocation ? Vision of continuous improvement PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 5 How TCT Impacts the Management Process Components ? Measurement system ? Operational ? Reward and consequence ? Communications system ? Conflict resolution process ? Workflow control process ? Management control and review process ? Organizational mindset ? Strategic and tactical (Samp。 1988 Thomas Group, Inc. All Rights Reserved. 3 The Management Process The management process enpasses the judicious use of means to acplish an end ? It is prised of several ponents ? The collective sum of the ponents dictate the culture of the pany PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 2 What is a Process? ? A process is a series of steps or operations leading to a desired result or product ? Everything we do in our pany fits within a business process ? A key (or critical) process is an essential part of the business ? Improvements in a highly leveraged process often result in improvements in other key processes PROPRIETARY 169。 yield vs. driver ? Individual vs. team ? Undefined, ad hoc vs. drumbeat ? Escalation or abstention vs. peertopeer ? None vs AIP Management ? Undefined, ad hoc vs. defined process ? Functional vs process ? Activitybased vs. resultsbased ? Ad hoc vs BIT/CFT ? Autocratic vs. empowerment ? Undefined vs. barrier removal process PROPRIETARY 169。 1988
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