【正文】
ntirely on how you conduct that telephone conversation. 你的電話(huà)禮儀完全決定了客人對(duì)酒店的第一印象 . Telephone Skill 中管網(wǎng)通用業(yè)頻道 3 After pleting this training,you will be able to: 成功的完成本課程后你將能夠: 樹(shù)立正確的接聽(tīng)電話(huà)的態(tài)度 學(xué)會(huì)如何職業(yè)化的接聽(tīng)電話(huà) 各種情況下的電話(huà)溝通技巧 如何完整和正確的處理電話(huà)留言 如何讓客人在線(xiàn)上等候 如何處理憤怒的致電者 Build up correct telephone attitude Use the business telephone more efficiently Answer the business telephone properly Take plete and accurate message Place callers on hold Handle irate caller Know importance of telephone skills Telephone Skill 中管網(wǎng)通用業(yè)頻道 4 Answering a telephone 如何成功的接聽(tīng)電話(huà) Sit up Straight 身體坐直 Use Proper Volume 聲音適中 Be Courteous and Professional 禮貌和職業(yè)化 Speak Clearly 語(yǔ)音清晰 Use Good English and Grammar 語(yǔ)法和發(fā)音正確 Answer Speedily/Promptly 回答迅速 Smile 微笑!(客人可以聽(tīng)見(jiàn)你是否在微笑)