【正文】 1,723 1,875 % Scrap due to the raw materials issue 37 36 11,441 11,515 % Total 76,171 96,450 21,967 11,637 69,574 275,799 % % % % % % 質(zhì)量成本的數(shù)據(jù)采集及分析 Rework, resorting and retesting) COQ Training Line Setup Scrap Part scrap by technician during line setup. 調(diào)機報廢 Parts scrap during new line setup, change line, also include scrap after machine repair or adjustment Inprocess Scrap 生產(chǎn)過程中的報廢 Overproduction obsolete Scrap 過量生產(chǎn)或產(chǎn)品過時報廢 Ining material disposition 來料不合格報廢 Sorting Reinspection 不合格批產(chǎn)品挑選或重檢測 Rework (including machine depreciation and labor cost) 返工成本 Corrective action evaluation 改正行動及評估成本 Quality Cost Collection and Analysis 質(zhì)量成本的數(shù)據(jù)采集及分析 Internal Failure Cost (內(nèi)部報廢成本 ) COQ Training Quality Inspection Testing 質(zhì)量檢測和測試 Consist quality line inspectors, PPA QA. Calculation based on working hours times standard labor cost In process Inspection Testing (including final inspection) 生產(chǎn)過程中的檢測和測試 Consist of production operators involved in inspection and testing process. Calculation based on working hours times standard labor cost. Destructive Test Scrap 破壞測試報廢 Parts scrapped in destructive test as describe in process manual( including experiments) Ining Quality Inspection IQC cost center 來料檢驗 Reliability Testing Reliability Test Center cost center 可靠性測試 Test equipment calibration repair 測量設(shè)備的校正和維修 Process evaluation 工藝評估 Quality audits 質(zhì)量審核 Quality assurance testing 質(zhì)量保証測試 Quality Cost Collection and Analysis 質(zhì)量成本的數(shù)據(jù)采集及分析 Appraisal Cost (評估成本 ) COQ Training Quality Cost Collection and Analysis 質(zhì)量成本的數(shù)據(jù)采集及分析 Prevention cost (預(yù)防成本 ) Quality administration 質(zhì)量管理 Quality training 質(zhì)量培訓(xùn) Quality assurance system 質(zhì)量保証體系 Product and process qualification 產(chǎn)品及工藝的認証 Quality requirement planning 質(zhì)量計劃 Supplier evaluation certification 供應(yīng)商的評估和認証 Extra tooling/fixtures due to enhanced PM activities PM計劃以外 額外的工具和夾具的維護 COQ Training 應(yīng)用范例 汽車馬達 BU COQ Training 應(yīng)用范例 汽車馬達 BU COQ Training Quality Cost Collection and Analysis A p r 00 M ay 00 Ju n 00 5% 9% 6% 6% 2% 9% 2% 1% 4% 0% 6% 4% 9% 8% 9% 3% 0% 0%1 .4 4 % 1 .2 8 % 1 .4 5 % 7% 4% 3% 7% 4% 8% 5% 9% 2% 3% 0% 3% 5% 7% 9%0 .9 6 % 0 .7 0 % 0 .8 1 % 9% 5% 3% 0% 8% 1% 7% 2% 3% 8% 6% 1% 3% 1% 0%0 .4 8 % 0 .5 8 % 0 .6 4 %1) T ot al F ai l u r e C os t / T ot al S al e s V al u eA ut om ot i ve 9 4 , 7 1 2 / 1 2 , 3 8 4 , 0 3 9 H om e A p p l i a nc e 2 0 2 , 3 7 0 / 9 , 2 2 6 , 9 0 1 A udi o V i de o 1 4 , 1 8 9 / 7 6 9 , 7 0 4 P e rs ona l Ca re $ Bus E qui p 5 5 , 1 5 7 / 7 , 4 4 5 , 4 1 5 P ow e r T ool s 1 7 1 , 0 9 3 / 9 , 0 5 8 , 5 7 9 Ba s i c 50,2 68 Re Ins p e c t i on 379 A ppr ai s al Cos t * (22,55 2)Total 5 6 5 , 6 1 6 / 3 8 , 8 8 4 , 6 3 8 2) I n t e r n al F ai l u r e C os t / T ot al S al e s V al u eA ut om ot i ve 7 8 , 5 1 3 / 1 2 , 3 8 4 , 0 3 9 H om e A p p l i a nc e 7 1 , 9 1 6 / 9 , 2 2 6 , 9 0 1 A udi o V i de o 1 3 , 9 7 9 / 7 6 9 , 7 0 4 P e rs ona l Ca re $ Bus E qui p 2 4 , 3 0 8 / 7 , 4 4 5 , 4 1 5 P ow e r T ool s 9 8 , 7 9 2 / 9 , 0 5 8 , 5 7 9 Ba s i c 50,2 68 Re Ins p e c t i on 379 A ppr ai s al Cos t * (22,55 2)Total 3 1 5 , 6 0 3 / 3 8 , 8 8 4 , 6 3 8 3) E xt e r n al F ai l u r e C os t / T ot al S al e s V al u eA ut om ot i ve 1 6 , 1 9 9 / 1 2 , 3 8 4 , 0 3 9 H om e A p p l i a nc e 1 3 0 , 4 5 4 / 9 , 2 2 6 , 9 0 1 A udi o V i de o 210 / 7 6 9 , 7 0 4 P e rs ona l Ca re $ Bus E qui p 3 0 , 8 4 9 / 7 , 4 4 5 , 4 1 5 P ow e r T ool s 7 2 , 3 0 1 / 9 , 0 5 8 , 5 7 9 Total 2 5 0 , 0 1 3 / 3 8 , 8 8 4 , 6 3 8 COQ/Sales % is a normalized index by off setting the differences in sales volume, so that an apple to apple parison is possible. 質(zhì)量成本收集與分析 COQ Training The COQ for Industry Leaders D at e: 4 /1 /9 6C OQ/S al es % To t al Pre ve nt ion A pp ra is al Int er nal sc ra p Ex t er nal sc ra pM is si les/Sp ace 7. 6 1. 7 4. 4 1. 2 0. 3Tr an spo r ta tion e qu ipm en t 3. 9 0. 3 1. 8 1. 3 0. 5M ach ine r y 4. 4 0. 5 1. 0 1. 8 1. 1M et al Fab r ic at ion 4. 9 0. 5 1. 7 1. 9 0. 8Electron ic s 10 .4 2. 2 4. 6 2. 8 0. 8In strum en ts 7. 3 1. 2 2. 1 1. 8 2. 2C he m ic als/Ph arm . 4. 8 0. 7 1. 1 2. 0 1. 0R ub be r /P lastic 14 .7 0. 4 2. 3 9. 5 2. 5A ve ra ge 6. 5 0. 8 2. 3 2. 5 0. 9B Y H E W L E T T P A C K A R DNote: COQ should Include all the quality related cost and expenses 業(yè)界領(lǐng)導(dǎo)者的 COQ數(shù)據(jù) 注 :COQ需對所有質(zhì)量成本項目的數(shù)據(jù)收集完全 COQ Training SAMPLE PROJECT WAFER CRYSTALIZATION COQ REDUCTION PROJECT 質(zhì)量成本改進范例 COQ Training Tracking on Weekly/Monthly Basis Measure BU Name: COQ Details: Plan Plan Plan Plan Plan Plan Dollars % % Dollars % % Dollars % % Dollars % % Dollars % % Dollars % % Quality administration Quality training Quality assurance system Product and process qualification Quality requirement planning Supplier evaluation certification TTL Preventive cost Ining