商務(wù)禮儀英語(yǔ)介紹(文件)
【正文】 14:50:0014:50:0014:50Wednesday, March 22, 2023 ? 1乍見(jiàn)翻疑夢(mèng)，相悲各問(wèn)年。, ? Lisa speaking. How may I assist you, Mr./?” ? Closing:“ Thank you for calling us, good bye, Mr. /Ms. _________.” ? Tips: Whenever possible, try and determine the callers name and refer to it throughout the conversation. Also speak slowly and clearly. Telephone Manner Company Logo 3) Placing a call on hold ? 1. May I place you on hold, please?” Wait for the reply ? the waiting time be longer, make a point of getting back to the caller on hold every 2 min to give the caller a progress report. ?“ Thank you for holding, John. I am afraid that Jack is still on the other line. Would you like to keep holding or may I take a message?” ? thank the caller for holding and show him that we appreciate his time and patience. ?“ Thank you for holding, this is Lisa speaking, how may I assist you?” Telephone Manner Company Logo 4)Terminating call ?1. Use a suitable closing phrase: “ Thank you for calling us, Mr. Smith.” “ It’ s my pleasure, Mr. Smith.” ?2. Always say” Good Bye “ instead of “ byebye” ,” Okay” etc. ?3. Let the caller hang up first, then hang up gently Telephone Manner Company Logo Some phrase and sentence ? One moment, please. ? Hold on, please. ? I am sorry, Jack is not in the office now. ? Who is speaking ,please. ? May I have your name, please. ? Would you like to leave a message? ? Pardon, I did not get you . ? Would you say it again please? ? How to spell your name ,please? ? Thanks for your calling. Company LOGO Company LOGO ? 靜夜四無(wú)鄰，荒居舊業(yè)貧。s Business Casual Com
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