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o keep holding or may I take a message?” ? thank the caller for holding and show him that we appreciate his time and patience. ?“ Thank you for holding, this is Lisa speaking, how may I assist you?” Telephone Manner Company Logo 4)Terminating call ?1. Use a suitable closing phrase: “ Thank you for calling us, Mr. Smith.” “ It’ s my pleasure, Mr. Smith.” ?2. Always say” Good Bye “ instead of “ byebye” ,” Okay” etc. ?3. Let the caller hang up first, then hang up gently Telephone Manner Company Logo Some phrase and sentence ? One moment, please. ? Hold on, please. ? I am sorry, Jack is not in the office now. ? Who is speaking ,please. ? May I have your name, please. ? Would you like to leave a message? ? Pardon, I did not get you . ? Would you say it again please? ? How to spell your name ,please? ? Thanks for your calling. Company LOGO Company LOGO ? 靜夜四無鄰,荒居舊業(yè)貧。t want to see the unexepected guest,so you can say:I am so sorry that our manager is not here now. Company Logo How to guide guests to the reception room? ?(1)Gather up documents ?(2)Guide guests Company Logo How to guide guests to the reception room? Pay attention to: : You should walk in front of the guests left : You should stay away from the guest one metre away tip : This way,please! pace : Follow the guest39。s Business Casual Company Logo Reception Etiquettes ?Reception ?Guidence Company Logo The basic procedures his identity and ask him whether he has maked a reservation(預(yù)約) res