【正文】 she wants – consistently !Six Sigma: What’s not to like? The FoundationSix Sigma is …Voice of the Customer Measure: Goal: System of management:To Benefit the Business its Customers, Associates and Owners? How well we are meeting the Customers requirements? Critical to Quality Measures?Define the capability of a process?Improvement that reaches nearperfection?Achieve lasting business leadership and top performanceCustomer is any person or anizationthat receives a product or service (Output) from our work activities (Process)Process is Series of Activities that:? Take Inputs, ? Adds Value, ? Produces OutputSix Sigma: Process FocusedSix Sigma Approach Projects Six Sigma Sequence Generate Project IdeasTransfer “Best Practices”Select ProjectsDo ProjectsEveryone including: customers (Internal External)Even VendorsSix Sigma CouncilPropertyAreaDivisionalDMAIC Projects:? BB TeamQuick Hits? Process ownerDesignate best practice – Six Sigma Council (Division, Global)iDMAIC“Import” projects? Process ownerSix Sigma: What It Is Not! ? Statistics, statistics and more statistics . . .? Numbers of projects . . .? The only way we can change improve . . .? A “magic potion” to solve everything . . .? Something DONE TO the business by specialists ? A substitute for sound business strategy . . .Six Sigma RolesWhat is a Black Belt?What is a Master Black Belt?What is your role?Six Sigma Roles: Black Belts1. Work with property leadership to identify opportunities 2. Mobilize the team members and others in the property3. Coach/train team members in Six Sigma methods “justintime”4. Identify implementation success barriers work with others to overe5. Remend Pilot with the team innovative business process improvements6. Achieve and capture measurable financial guest loyalty results。re seeking from our project, with a measurable target (or placeholder to add one). No solutions are proposed in the Goal Statement5. Prepared other key elements of an DMAIC team charter, including a list of constraints and assumptions, a review of players and roles, a preliminary plan and schedule, and (if needed) a process scope. 6. Reviewed your Charter with your sponsor for this project and confirmed his/her support.7. Identified the primary customer and key requirements of the process being improved and created a SIPOC diagram of the areas of concern.8. Prepared a detailed process map of areas of the process where we expect to focus our initial measurement.YES NOYES NOYES NOYES NOYES NOYES NOYES NOYES NOEvery Stage of the DMAIC Process will have a tollgate checklistEvery Stage will require Six Council and MBB review and approvalProject Search CriteriaProjects by Master Black Belt or a variety of other search methodsA Projects PL Summary Monthly ViewProject Financial Benefit SummaryPL Summary, Total, Property, Project2) Innovation TransferThe Role all of our Associates will play in changing the culture and executing the benefits People trained, processes mapped measured “Best Practice” innovations transfer Dashboards in place Clear sigma improvement against customer “CTQs”. Dramatic process improvement against stretch targets to “CTQs” Core processes redesigned Six Sigma delivers material ine. The way we run the business, day to day.MultiYear Change Program:Deliver Compelling Guest Satisfaction23s2023 20233 20236What Our “Roadmap” Looks Like Program launched right resources allocated Organization believes we’re serious Projects launched improvement tracked。 Part II will examine American Express pricing and service. Part I benefit 2023: $200k. Part II benefit: TBD. Hotel Accounting Standardization and Automation – Reengineer 5 core processes—Revenue Audit, Cash, Purchasing and AP, AR, and the Close. Estimated benefit: $35mmCorporate: 7 BBs and 2 MBBsSTARS PROJECTS COMPLETED 2023Multiple CCC Conversion Projects (11721, 10693, 43166, 40821, 19251) – A series of projects to assess recruiting, training, reporting, and performance of CCC associates with the goal of increasing conversion rates. 2023 benefit: $STARS PROJECTS INPROGRESS 2023EMail Address Collection (40483) – Increase the capture rate for addresses from propertyenrolled SPG members. 2023 benefit: $162kPromotion Loading (14060) – Imp