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on , Statistics for Business and Economics (7th Edition) 1999 by West Publishing Company.64. Robert D .Mason , Statistical Techniques in Business and Economics (Ninth Edition),1996 by The McGrawHill Companies .Inc .65. Ellen Ernst Kossek, Richare N. Block. Managing Human Resources in the 21st Century, from Core Concept to Strategic Choice. SouthWestern. 2000.66. Richard J. Semenik. Promotion and Integrated marketing Communication. SouthWestern. 200267. Ritchie,Travel,Tourism, and Hospitality Research, John Wiley amp。 New York: Doubleday. 199051. J. Forrester. Collect Papers of Jay. Forresters. 197552. D. H. Meadows, and J. Electronic Oracle: Computer Models and Social Decisions. John Wiley amp。37. 郭志剛,《社會(huì)統(tǒng)計(jì)分析方法——SPSS軟件應(yīng)用》,中國(guó)人民大學(xué)出版社,1999年第一版。33. 胡健穎等,《抽樣調(diào)查的理論方法和應(yīng)用》,北京大學(xué)出版社,2000年第一版。29. ,《市場(chǎng)營(yíng)銷研究:應(yīng)用導(dǎo)向(第3版)》,電子工業(yè)出版社,2002年第一版。 25. 賈恩志等,《SPSS for Windows 科研統(tǒng)計(jì)應(yīng)用》,東南大學(xué)出版社2001年5月第一版。十、主要參考書目十、參考文獻(xiàn)1. 汪純孝,蔡浩然. 服務(wù)營(yíng)銷與服務(wù)質(zhì)量管理. 2. 汪純孝,岑成德,朱沆等. 服務(wù)性企業(yè)整體質(zhì)量管理. 3. 汪純孝,謝禮珊,岑成德等. 智力型企業(yè)經(jīng)營(yíng)管理. 4. 汪純孝. 飯店物業(yè)投資決策與管理形式. 5. 汪純孝. 飯店食品和飲料成本控制. 6. 維克多五、課程設(shè)置 類別編號(hào)課程名稱開(kāi)課學(xué)期學(xué)時(shí)學(xué)分任課教師(職稱)考核方式必修課公共課0000002101第一外國(guó)語(yǔ)First foreign language11205外語(yǔ)學(xué)院考試0000002103馬克思主義理論課Theory of Maxism1,2724教育學(xué)院考試專業(yè)課1202031101旅游服務(wù)營(yíng)銷與服務(wù)質(zhì)量管理Service Marketing and Service Quality Management in the Hospitality Industry1或5603汪純本教授岑成德教授徐棲玲教授謝禮珊副教授考試1202032101酒店經(jīng)營(yíng)管理Hotel Management1804徐棲玲教授考試12