【正文】 ........................10 解決問題能力 ...............................................................................................................................................................................10 分析判斷能力 ...............................................................................................................................................................................10 談判能力 .......................................................................................................................................................................................10 學(xué)習(xí)能力 .......................................................................................................................................................................................11 崗位專業(yè)技能 ...............................................................................................................................................................................113 / 16 電腦應(yīng)用能力 .............................................................................................................................................................................11三、行為態(tài)度指標 .................................................................................................................................................................................12 責(zé)任心 ...........................................................................................................................................................................................12 紀律性 ...........................................................................................................................................................................................12 誠信 ...............................................................................................................................................................................................12 主動性 ...........................................................................................................................................................................................12 團隊精神 .......................................................................................................................................................................................13 服務(wù)意識 .......................................................................................................................................................................................13 保密意識 .......................................................................................................................................................................................13 全局意識 .......................................................................................................................................................................................13 客服導(dǎo)向 .......................................................................................................................................................................................14 成就導(dǎo)向 .....................................................................................................................................................................................14 忠誠度 .........................................................................................................................................................................................14第四章 江門卓益公司員工職位系列素質(zhì)考核標準表 .......................................................................................................................15第五章 素質(zhì)指標的管理 .......................................................................................................................................................................16一、素質(zhì)指標在其他人力資源模塊中的應(yīng)用 ....