x保險(xiǎn)公司it規(guī)劃調(diào)研階段任務(wù)介紹(文件)
【正文】 System/ Bank Customer Payments (et. al.) Electronic Receipts (from bank) Voucher/ Transaction Database Customer Database/ Transaction Daily Close 總體應(yīng)用和數(shù)據(jù)架構(gòu) – 樣例 Expense System Voucher + Purchasing Sales Rep System Customer Card Customer Contracts Sales Tracking Pricing Analysis Actuarial DB Direct Expense Indirect Expense Expense DB Sales Rep DB Customer DB Payment amp。 initial plans Presentation Services Inter Services Security Services Environment Services Infrastructure Services Browser/ Portal News Reader Digital Delivery Viewers/ Players Enabling Services Personalization Marketing and Private Labelling Pushing / Channelling Agents Payment Services Collaboration Services Chat Email Management Parallel Browsing Audio / Video Scheduling/ Calendaring Message Centre WebBased Training Search Engine Web Failover/Load Balancing Application Server DNS Directory Server Directory Services Encryption Authentication/ Authorization Firewall/ Proxy EMS Event Logging Batch Scheduling Error Handling Storage Network User Devices Servers Integration Services EDI Middleware XML EAI Ratings Customer Claims Product Reference Static Mobile Insurance Operations Services Policy Administration Investment Management Billing Claims Processing Actuarial Services Commission Enrolment New Legacy Enterprise Applications Services Financials Data Warehousing Workflow Human Resources Customer Services New Legacy Data Services Printing Work Flow 未來(lái)應(yīng)用架構(gòu) 樣例 Common Information / Data warehouse Customer amp。 ?檢查信息需求的廣度和深度 ?分析客戶的組織結(jié)構(gòu) ?確定關(guān)鍵的和信息提供者和決策人 ?確定訪談、研討會(huì)對(duì)象 /研討會(huì)，搜集客戶信息 ?高級(jí)管理層、戰(zhàn)略制定者、流程制定者和管理者、管理人員、用戶、客戶等 3. 閱讀客戶的文檔材料 ?戰(zhàn)略性文檔（業(yè)務(wù)、 IT、支持等） ?體系架構(gòu)和清單 ?服務(wù)級(jí)別協(xié)議等 ?流程、過(guò)程、最佳實(shí)踐等 ?崗位定義和業(yè)績(jī)考核等 4. 文檔 /目錄相關(guān)性分析 5. 調(diào)查現(xiàn)狀和分析差距 ?審視當(dāng)前的處境以及未來(lái)的計(jì)劃
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