【正文】 d know how to improve it. D. Finding out the needs of the customers is another important customer service tip. E. Making customers feel they are important is an excellent way to serve them better. F. It’s the quality of service that determines whether the customer remains with the pany. G. More panies are finding that their customer service should not be limited to stores. 第三部分 英語(yǔ)知識(shí)運(yùn)用 （共兩節(jié)，滿(mǎn)分 45分） 第一節(jié) 完形填空 （共 20小題；每小題 ，滿(mǎn)分 30分） 閱讀下面短文，從短文后各題所給的四個(gè)選項(xiàng)（ A、 B、 C 和 D）中，選出可以填入空白處的最佳選項(xiàng)，并在答題卡上將該項(xiàng)涂黑。s behaviors B. describing his own experiences C. discussing research experiments D. distinguishing sexual differences C If doctors want to test you for something, they’ ll usually take a blood or urine sample (尿樣 ). But wouldn’ t it be much more convenient if they just asked you to breathe through a special instrument? In fact, your breath can say a lot about you. In traditional Chinese medicine, doctors draw a conclusion about the health state of a patient based on the smell of his or her breath。 第Ⅰ卷 第一部分 聽(tīng)力（ 1— 20小題 ） 在筆試結(jié)束后進(jìn)行。 注意事項(xiàng)： 1. 答題前 , 考生先將自己的姓名、考號(hào)填寫(xiě)清楚 , 將條形碼準(zhǔn)確粘 貼在條形碼區(qū)域內(nèi)。 2. 選擇題必須使用 2B鉛筆填涂；非選擇題必須使用 書(shū)寫(xiě)，字跡工整，筆跡清楚。 第二部分 閱讀理解 （共兩節(jié)，滿(mǎn)分 40分） 第一節(jié)（共 15小題；每小題 2分，滿(mǎn)分 30分 ） 閱讀下列短文，從每題所給的四個(gè)選項(xiàng)（ A、 B、 C和 D）中，選出最佳選項(xiàng)，并在答題卡上將該項(xiàng)涂黑。 trained dogs and rats can identify the smells of the breaths of people suffering from certain cancers。 John’s parents acquired the washer when he was a small boy. It happened during World War II. His family never 41 a washing machine and, since gasoline was expensive, they could not 42 trips to the laundry several miles away. Keeping clothes 43 became a problem for young John’s household. A family friend joined the army, and his wife 44 to go with him. John’s family 45 to store their furniture while they were away. To the family’s 46 , the friend suggested they use their Bendix. So this is how they 47 the washer. Young John helped with the washing, and across the years he 48 a love for the old, green Bendix. But 49 the war ended. When the friends came to take it back, John grew terribly 50 . His mother 51 him and said. “You must remember, that machine 52 belonged to us in the first place. That we ever got to use it at all was a gift. So, instead of being mad at it being taken 53 , let’s use this 54 to be grateful that we had it at all.” The lesson turned out 55 . Years later, John watched his eightyearold daughter die a slow and painful death of leukemia (白血病 ). Though he 56 for months with her death, John could not begin getting over from the 57 until he remembered the old Bendix. His daughter was a 58 . When he realized the simple fact, everything changed. He could now begin recovering from the death of his daughter. He started to see her as a marvelous gift that he was fortunate enough to 59 for a time. He felt 60 . He found strength and recovery. He knew he could get through the valley of loss. 41. A. required B. repaired C. owned D. saw 42. A. afford B. have C. take D. ride 43. A. good B. clean C. warm D. nice 44. A. refused B. agreed C. considered D. prepared 45. A. decided B. offered C. expected D. promised 46. A. regret B. excitement C. sadness D. astonishment 47. A. used B. bought C. borrowed D. got 48. A. produced B. developed C. achieved D. reduced 49. A. finally B. obviously C. peacefully D. immediately 50 A. upset B. hopeless C. confused D. frightened 第 II卷 注意：將答案寫(xiě)在答題卡上。文中共有 10處語(yǔ)言錯(cuò)誤，每句中最多有兩處。 修改：在錯(cuò)的詞下劃一橫線，并在該詞下面寫(xiě)出修改后的詞。構(gòu)想一下你的 大學(xué)生活和你打算怎么做來(lái)適應(yīng)大學(xué)生活 。錄音內(nèi)容結(jié)束后，你將有兩分鐘的時(shí)間將試卷上的答案轉(zhuǎn)涂到答題卡上。每段對(duì)話僅讀一遍。每段對(duì)話或獨(dú)白讀兩遍。 was the woman doing when the man last saw her? A. Making preparations for her wedding. B. Studying accounting at a university. C. Thinking about doing a different job. does the woman say she was lighthearted? A. She has finally got a promotion and a pay rise. B. She has got a satisfactory job in another pany. C. She managed to keep her position in the pany. is the woman surprised at the man’ s news? A. He would marry Andrea even without meeting her. B. He changed his mind about marriage unexpectedly. C. He declared that he would remain single all his life. 聽(tīng)第 9段材料，回答第 13至 16題。 去掉 was 第三句： total 改為 totally 第四句： dropped 后加 a。 is Crayon Airfield? A. In Washington. B. In London. C. In New York. were passed out a few minutes after takeoff? A. Magazines and newspapers. B. Earphones. C. Blankets would the movie be shown? A. Before dinner. B. When dinner. C. After dinner. was the speaker given a paper bag? A. He wanted to put things in it. B. He wanted to throw up. C. He just liked the pap