【正文】 sia Pacific Supply Chain Management Office Supplier Management Planning Quality Management Plan continued ? Problem Solving ? Failure analysis methods ? Techniques used ? Quality Performance Metrics ? Production line performance ? Annual field failure rates ? Factory audit results ? Continuous Improvement ? CIP program ? Closed loop corrective action system SUPPLIER QUALITY ENGINEERING Dell Confidential 11 Asia Pacific Supply Chain Management Office Design Review ? Done prior to RTS and/or mass production ? A checklist containing: ? Review audit results and corrective actions ? Review First Article Inspection results ? Review reliability test results ? Ensure critical ponents are approved ? Review training records ? Review pilot build data ? etc… ? SQE works with JQE to ensure supplier is ready for mass production ? GQAM ensures each supplier site has met Dell requirements prior to RTS SUPPLIER QUALITY ENGINEERING Dell Confidential 12 Asia Pacific Supply Chain Management Office Design Review ? To prevent Supplier quality issues. ? Delldesigned products SQEs attend and participate in the design review meeting with Dell ponent engineering teams. ? For Supplierdesigned products SQEs attend Supplier product design reviews with STR, and determine if the product meets Dell specs/requirements. SUPPLIER QUALITY ENGINEERING Dell Confidential 13 Asia Pacific Supply Chain Management Office Surveillance and Followup Auditing ? Surveillance Audits ? Routine audit to ensure ongoing suitability and effectiveness of the system, product and processes. ? Usually conducted on a prescheduled basis ? Audit Score of 90% Once per year (Class A Supplier) ? Audit Score of 90% Based upon the severity of the audit findings ? Followup Audits ? New or changed processes, corrective or preventive actions been implemented, or other significant changes that occur with the system, product, or processes. ? May be scheduled at any time based on the need SUPPLIER QUALITY ENGINEERING Dell Confidential 14 Asia Pacific Supply Chain Management Office New Product Readiness Review Overview ? A modityspecific checklist ? Done prior to RTS and/or mass production ? SQE works with JQE to ensure supplier is ready for mass production ? GQAM ensures each supplier site has met Dell requirements prior to RTS SUPPLIER QUALITY ENGINEERING Dell Confidential 15 Asia Pacific Supply Chain Management Office New Product Readiness Review Content (Tool H) ? Quality Agreement approved/signed ? Quality Management Plan fully utilized ? Quality metrics set up ? General data collection ? Open corrective actions resolved or put on closure plan ? Design issues resolved SUPPLIER QUALITY ENGINEERING Dell Confidential 16 Asia Pacific Supply Chain Management Office New Product Readiness Review Content (Tool H) continued ? Processes/product ? Validated and qualified ? Documented ? Documents for manufacturing are approved and deployed to users ? Quality control ? Test methods and tools validated/controlled ? Product performance/reliability testing pleted ? Handling, storage, and delivery methods in place ? Organization is staffed and trained SUPPLIER QUALITY ENGINEERING Dell Confidential 17 Asia Pacific Supply Chain Management Office New Product Readiness Review New Product Expectations ? Each successive new product perform at a better rate than its predecessor ? Influencing the design as much as possible prior to launch ? Quick feedback and corrective action at new product launch to drive a steep slope on the learning curve. L a s t M o d e lIn t r o d u c tio nN e w P r o d u c tR e lea s eC u s to m e r R e q u ir e m e n tsTI M EDPPMABABBe tte r initi a l pe r fo r m a n c e Im p r o v e d d e si g n M o r e r o b u s t i n tr o d u c t ion p r o ces s Im p le m e n ta tio n o f s cr e e nAcc e le r a te d im p r o v e m e n t Ti g h te r fe e d b a c k loo p D r iv e a ll i s s u e s to r o o t c a u s e E n v ir o n m e n t th a t d o e s n 39。t a c cep t fa il u r e sP r o d u c t E v o l u ti o n C y c l e I mpr o v em entsSUPPLIER QUALITY ENGINEERING Dell Confidential 18 Asia Pacific Supply Chain Management Office New Product Readiness Review ? First article inspections ? Prior to producing production units ? Under production conditions ? Supplier to provide data including key control characteristics, Cp/Cpk studies, functional testing, reliability testing, ... ? Source inspections ? At Supplier’ s facility by Dell approved representative ? Until meets the modity’ s quality goals ? Costs to be the responsibility of Supplier SUPPLIER QUALITY ENGINEERING Dell Confidential 19 Asia Pacific Supply Chain Management Office Supplier Quality Performance Metrics IFIR: Initial Field Incident Rate