【正文】 d Without Client Permission Information Should be Shared Protecting Sharing Client InformationDecision Rules for Developed Info. bc Copyright169。 1998 Bain Company, Inc. Professional Standards BOS 10 professionalstandards Agenda ?Compliance and Introduction ?Policies ?Cases ?Sources of additional information bc Copyright169。 1998 Bain Company, Inc. Professional Standards BOS 7 professionalstandards ? Why – Bain’s reputation and success ultimately depends on it to ensure that the instinctive reaction to a tricky situation is generally the right one ? reinforce a firm wide mitment to “doing the right thing” ? reinforce a culture which embodies integrity and honesty that we can all be proud of ? provide a business environment consistent with firm management and employees values – Protection from lawsuits Program Description (2 of 4) bc Copyright169。 1998 Bain Company, Inc. Professional Standards BOS 3 professionalstandards Agenda ?Compliance and Introduction ?Policies ?Cases ?Sources of additional information bc Copyright169。 bc Professional Standards March 1998 Author: Peter Aman Contributors: Barbara Bjornson Laird Reed Copyright169。 1998 Bain Company, Inc. Professional Standards BOS 4 professionalstandards Professional Standards Compliance Failure to follow described policies will result in significant penalties, up to and including immediate involuntary termination. bc Copyright169。 1998 Bain Company, Inc. Professional Standards BOS 8 professionalstandards ? Who – every individual employee embodies our professional standards, thoroughly understands them and applies them consistently and prehensively – local office Professional Standards Program Manager interprets, counsels, provides feedback to other offices and the Center – Professional Standards Program Director (Peter Aman) central resource to manage implementation of program and assist driving of continued program development and improvement – Professional Standards Program Officer and Coordinator (Colin Anderson, Barb Bjornson) central resource to further develop, refine, and interpret。 1998 Bain Company, Inc. Professional Standards BOS 11 professionalstandards Professional Standards Policies ? Protecting and sharing client information ? Competitor data gathering ? Exclusivity and client conflict ? Harassment and discrimination ? Insider trading ? General and Expense Policies bc Copyright169。 1998 Bain Company, Inc. Professional Standards BOS 15 professionalstandards *Copyright permitting Protecting and Sharing Client Information Policy SummaryExternal Reports ? Article or report name, date, author, etc. ? News or magazine article ? Literature search ? Report purchased by Bain (not client) Bain Presentations ? Methodology Slides ? Workplans ? Industry overview data ? Strategic insights (if the insights were developed over many clients and not just one (., lessons learned from a retail customer segmentation case)) ? Strategic insights (if the insights were developed for just one client (., a sequencing algorithm for two auto manufacturers)) ? Internal client data Client research/data ? Report purchased by client ? A study conducted by the client ? A data spreadsheet from the client X X X* X* X X X X X X X* X X Information that can and should be shared Client approval before sharing information Information must be disguised before sharing Subject to Operating VP approval bc Copyright169。 1998 Bain Company, Inc. Professional Standards BOS 19 professionalstandards ? Only VPs may approve/sign written statements which describe for petitor interview targets the purpose of the questions or the destination/limitations on the use of the resulting data ? Nonmanagement employees may be contacted only with express approval (from a VP on the case) ? When interviewing someone currently associated with our client who previously worked for a petitor of our client, Bain staff should clearly municate that – we expect them to honor their confidentiality mitments to their current (or previous) employer – we are specifically asking them to avoid divulging any information which is proprietary or should be considered confidential – we are only asking for information that they are fortable divulging Competitor Data Gathering Policies (3 of 4) bc Copyright169。 1998 Bain Company, Inc. Professional Standards BOS 22 professionalstandards ? How do you represent the client? – no mention – industry of client – area of interest to client – client name – anything else ? What anizations do we contact? – customers – industry associations – suppliers – petitors – security analysts Always Acceptable Acceptable Only with VP and often client Approval Absolutely Prohibited X X X X X X X X X X Competitor Data Gathering Guidelines (2 of 3) bc Copyright169。 1998 Bain Company, Inc. Professional Standards BOS 26 professionalstandards Harassment and Discrimination Policy Summary ? No employee shall threaten or insinuate any adverse effects whatsoever on another employee who is refusing to submit to sexual advances. ? No employee shall engage in sexually harassing behavior, including propositions, sexual ments, sexually degrading terms, or the display of workplace decorations, which could possibly offend another employee. ? No employees shall create an offensive or intimidating work environment or experience by words, acts, jokes, threats, or printed materials which demean or show hostility to an individual race, color, religion, gender, nationality, age, sexual orientation, or disability