【正文】 ife 牛扒刀 2. Hor D’Oeuvres 餐前點心 Small fork and knife 小刀叉 3. Fasta 面食 Spoon and Fork 湯匙及叉 4. Fish 魚類 Fish knife and fork 食魚用刀叉 5. Soup 湯類 Round soup spoon 湯匙及叉 6. Dessert 餐后甜點 Dessert spoon or dessert fork 甜點及叉 7. Fruits 水果 Dessert knife and fork 甜點刀叉 8. Tea or Coffee 茶或咖啡 Cream and sugar 奶酪或叉 9. Rice 米飯 Spoon and Fork 湯匙或叉10. Crustacean ( Lobster, Prawns etc. With finger bowl 小碗貝類食物（蝦、龍蝦、等） However, it will be the guest choice of sequence of food service. 總之，食品將根據客人需要提供?！　?The table 擺臺　　The table is one of the first things your customers see, that’s why it is necessary to ensure all tables are in the positions as indicated on the floor plan. Floor plans can vary daily depending on bookings.　　桌面是你的顧客所看見的第一樣事務，這就是為什么說在得到指示后確保所有桌面擺臺正確是必要的原因，　　Ensure all tables have been wiped and clean cloths or placemats laid. Set the table with items required by your establishment. Common items include salt and peper shakers, ashtray, bud vase, candle holder, chean and polished cutlery, glassware and folded serviette for each customer. Check all table settings.　　確保所有桌面鋪著整潔的桌布并擺好所需物品?！　n arrival, check with the supervisor or manager to establish special requests and expected bookings. They will have confirmed reservations and allocated tables (stations) and docket books to staff member.　　報到后，與主管及經理確認特別要求及預定。你必須關注你的外表確保制服干凈整潔并無褶皺?！　aily brushing of teeth avoids arduous and helps prevent dental problems. A breath freshener is remended for smokers.　　每日刷牙避免難聞氣味及牙病產生，吸煙者要準備一個口腔清新劑。 this person should also finish clearing in his/her shift. He/Her cannot pass to the next shift except by the time he/her finish duty and it is still within one hour after delivering.程序如下: 1. PREPARING FOR SERVICE 準備工作 Personal grooming 個人儀表 The table 擺臺 Menu knowledge 菜單知識 Miscellaneous preparation tasks 各項準備工作 The waiters sideboard 服務員邊柜 Setting the atmosphere – the final check 氣氛布置 – 最后的檢查 The reservations diary – taking a reservation 預定日記2. WELCOMING CUSTOMERS 迎接客人 Seating a customer 引客人入座 Greeting 問候 Seating 就坐 Serving Premeal Drinks 提供餐前酒水3. SERVING FOOD 食品的服務 Order taking sequence 服務順序 The scribble pad 記事本 Docket system 入廚單 Adjusting cutlery 調整餐具 Serving food 提供飲食服務 Cleaning tables 清潔桌面4. CUSTOMER DEPARTURE / CLEANING 顧客用餐完畢后清潔 Arranging customer departure 安排客人離去 Payment methods 結帳方式 Cleaning 清潔　　詳細內容如下:　　1. Preparing for service 準備工作　　 Personal grooming 個人儀表　　As this is an “up front” industry, your appearance bees all important. Therefore, special attention to grooming is essential.　　因為這是服務業(yè)的最前方，你的外表是很重要的，因此你必須首先注意這一點。　　Being in control of the job at hand, along with good self image and personal appearance leads to professional confidence when handling people.　　隨時處于工作最佳狀態(tài)，伴以良好自我形象及個人外表，這將你在面對顧客時表現得既自信又專業(yè)?！　?c) Hair hair should be clean and tidy, well groomed and not require constant touching or attention.　　發(fā)型 – 應保持干凈整潔，修飾整齊，不要引起特別注意?！　here are a number of things to be considered when preparing your restaurant for service – not the least of which is that the restaurant has to be spotlessly clean and presented at its best for each service period.　　在你為服務做準備工作時，有許多需要你注意的事項，不僅僅是要求一點污點也沒有，而且要求餐廳必須處于最佳服務狀態(tài)。他們將確認預定并安排桌位并將要點統(tǒng)治員工。確認后按要求擺臺。 Miscellaneous Preparation Tasks 各項準備工作There are numerous preparation tasks to be pleted and again these vary with establishments. Examples of such tasks are outlined below:這里將有許多準備工作需完成并不斷修改確認。Once again check all table setting. Set the atmosphere of the restaurant, ensure lighting is at the correct level, background music is set and all plants and furniture are in the right position. All staff are to be in the correct uniforms and properly presented.再次檢查所有擺臺。 注意：檢查衛(wèi)生間是否干凈，毛巾、香皂等是否準備好。如果不是，請他們留下姓名之類信息后安排他們入座。The key points in suing the telephone include: 接電話的要點 answer the telephone promptly – within 3 rings 在電話鈴響3聲內接起電話： put a smile in your voice 語調能讓人感覺出你在微笑 pace your wele“good afternoon” 表達你的歡迎：“下午好” “so and so restaurant” “XXX餐廳” “Peter speaking” “我是XXX” “May I help you?” “我能為您做些什么嗎？” not too fast be clear and concise. 語調不宜太快，盡量清楚、簡練；l Identify department, yourself and given time of the day like, “Le Grand restaurant, Good Morning, May speaking”.明確地報上你所在部門、你的姓名、時間，例如：“早上好，西餐廳，我是XXX”l Take reservation only in pencil, write clearly. 用鉛筆清楚地寫下預定l Ensure correct Name spelling. 確保姓名拼寫正確l Also take first name or initial. 同時寫下姓氏l Take telephone numbers of any parties of 5 pax or more, know how many reservation for tow or four the party.記下任何預定的電話號碼，知道如何為兩人或四人預定l Reservation are marked directly in the reservation book. 預定應直接記錄在預定本中l(wèi) Try to ask for dinner budget, etc. 詢問客人頂餐最大預算金額l Something you don’t understand, please, ask again. 如有不明白之處當即詢問清楚l And repeat the name, address, phone number and Guest order.重復姓名、地址、電話號碼、及客人定單內容。通常問候客人時要面帶微笑，以一種愉快的語調說：“早上好/下午好等”，如有必要，正確稱呼客人的姓名。The customer will appreciate your sense of urgency and concern.客人對您給予他們的關心及注意將會很贊賞。Unfold serviettes and place on customers’ laps. Check to see if all customers are fortable. Serviettes sit best when folded on the diagonal and placed on lap. Present menus and explain specials. Attend to customers requests as required.打開餐巾，平鋪在客人膝上。 Greeting 問候Only designate personnel should greet the guest, if the hostess is too busy, a designated captain or headwaiter should greet and seat the guest. It is usually more cordial in a fine dining room at dinner time, guest names should be used in greeting, if know. But the stranger should be greeting with the same cordiality as regular patron. Make them feel they are wele.只需派一個人問候，如故領位很忙，指定的領班或服務員就應代替問候并領入座。When a gentlemen or lady es in alone, great him/her pleasantly “ Good Morning”or “Good Evening, This way please.”當一位男士或女士獨自來用餐，應用很