【正文】 ers 抽屜Point of Sale (POS) 電子收款機(jī)Mise en place 餐前準(zhǔn)備Baby chairs 嬰兒椅Soft Drinks軟飲Coffee 咖啡Tea 茶Hot Chocolate 熱巧克力Fresh Milk 鮮牛奶Iced Lemon Tea 冰紅茶Mineral Water 礦泉水Canned Soft Drinks 聽裝軟飲Fresh Juice (Orange, Watermelon, Apple, etc)鮮果汁（桔子/西瓜/蘋果等）Wine and Spirits 含酒精飲料Beer 啤酒Stout 高度啤酒Whisky 威士忌Brandy 白蘭地Wine (Red/White)　 紅酒/白酒Champagne 香檳Sparkling wine 汽酒Meat Items肉類Pork 豬肉Beef (Steak, Veal, etc) 牛肉Mutton (Lamb) 羊肉Chicken 雞肉Venison (Deer meat) 鹿肉Fillet 肉片Cold cuts 冷盤Hamburger 漢堡包Sausages (Hot Dog) 香腸Meat Balls 肉丸Minced Meat 肉末Poultry禽類Eggs 雞蛋Sunny sideup 單面煎蛋Omelet 煎蛋卷Scrambled 炒蛋Hard boiled 全熟煮蛋Half boiled 半熟煮蛋 Chicken Eggs 雞蛋Duck Eggs 鴨蛋Salted Eggs 咸蛋Preserved Eggs 皮蛋Sea Food海鮮Lobster 龍蝦Shrimp 蝦King Prawn 大蝦Prawns 對(duì)蝦Octopus 章魚Cuttlefish 烏賊Fish (Salmon, Trout) 　魚（三文魚，鮭魚）Oyster 牡蠣Caviar 魚子醬Turtle 甲魚Crab 螃蟹Swordfish 旗魚Crayfish 小龍蝦Pastry點(diǎn)心Bread 面包Whole meal 精面粉French Roll 法式小面包Butter 黃油Toast 土司Jam 果醬Crepe 油煎薄餅Croissant 牛角包Doughnut 油炸圈餅Muffin 松餅French Toast 法式土司面包Pizza 批薩Buns 小圓面包Sandwich 三明治Cookies 餅干Sponge Cake 松糕Cheese Cake 芝士蛋糕Chocolate Cake 巧克力蛋糕Mousse 慕斯Cooking Method烹飪方法Boiled 煮Steam 蒸Stew 燉Well done 全熟Medium 半成熟Rare 生的Roast 烤Baked 烘焙Spice amp。 the restaurant is full at the moment. 很抱歉，今天的預(yù)定已經(jīng)滿了. OR I am sorry, there aren’t any tables available at that time. 很抱歉，這個(gè)用餐時(shí)段已經(jīng)滿座了。(Waiter/Waitress) Greeting問候19. Good morning / afternoon / evening. 早上好/下午好/晚上好！20. How are you? Fine, thank you. 你還好嗎？我很好，謝謝您！21. Wele to The……(restaurant’s name) 歡迎光臨…….餐廳！22. Wele back. It’s nice to see you again. 歡迎您再次光臨，很高興再次見到您！Taking an Order點(diǎn)單23. May I take your drink order now? 現(xiàn)在我能為您點(diǎn)餐了嗎？24. May I repeat your order, sir/ma’am? 我能重復(fù)一下您的點(diǎn)單嗎？Giving information about food提供菜品信息25. We have ... ... for today. 今天我們有…..26. Today’s special is...... 今天的特色菜是……27. We offer a la carte and a set menu. 我們提供零點(diǎn)和套餐。36. That’s our chef’s remendation.這是我們廚師長特別推薦的菜。47. Your change, ma’am. 小姐，這是找您的零錢。54. Have a nice day/evening. 祝您今天過得愉快！55. Have a pleasant weekend. 祝您周末愉快！FRONT OFFICE 前廳部 l Vocabulary詞匯Booking /reservation 預(yù)訂Checkout time 退房時(shí)間Registration form 入住登記表. 散客Wake up call service 叫早服務(wù)Passport 護(hù)照Discount 折扣Safe 保險(xiǎn)柜 Credit card 信用卡Visa 簽證Bell boy 行李員Banquet 　　 宴會(huì)Meeting 　　 會(huì)議Luggage / Baggage 行李Room key 　　 房卡Single room 單人房Upgrade 升級(jí)入住Rack rate 門市價(jià)Bell service desk 禮賓部Stay over 過夜Hotel brochure 酒店宣傳冊(cè)Executive floor 行政樓層Void 空房Estimated time of arrival預(yù)抵時(shí)間Pets 寵物Walk in guest 臨時(shí)散客King size bed 大床Nonsmoking 無煙Out Of Order OOO 維修房 Traveler’s checks 旅行支票Early arrival 提前入住Full house 滿房 Cancellation 取消 VIP 貴賓Junction 連接處Connecting room 連通房Free transportation 免費(fèi)交通Package rate 包價(jià)Extension 分機(jī)Inspected 檢查City ledger 酒店掛帳Extension cord 接線板Airport pick up service 接機(jī)服務(wù)For sale 促銷Group rate 團(tuán)隊(duì)價(jià) Electricity 電Group 團(tuán)隊(duì)Additional 額外No vacancy 無空房 Confirmation number 確認(rèn)號(hào) Opposite 反的，背面No charge 免費(fèi) Television 電視機(jī) House use 自用房Travel agency 旅行社Double room 雙人房Regular/repeat/return guest 常客/重新入住客人/回頭客Check out 退房Adjoining room 連通房Vacant/clean 空房/可賣房Occupied/dirty 住客房/臟房Confirmation 確認(rèn)Suite 套房High season 旺季Rollaway/extra bed 加床Air conditioning 空調(diào) Heated pool 加熱池Lost amp。 7. May I have your name, please? 方便告訴我您的全名嗎？ 6. Yes, we have your reservation, Sir/ma’am是的，我們有您的預(yù)訂，先生/女士。12. At checkout you may apply your deposit toward your final bill. 當(dāng)你退房時(shí)，根據(jù)您的帳單可以取回您的押金。Cashier收銀16. Good morning/afternoon/evening, sir/ma’am 早上好/下午好/晚上好，先生/女士！17. How may I help you? 我可以幫助你嗎？Checkout退房18. May I have your room number, please? 可以告訴我您的房號(hào)嗎？17. Anything from the minibar, sir/ma’am? (Prepare bill for guest) 先生/女士，迷你吧您有消費(fèi)嗎？18. How would you like to settle your bill, sir/ma’am 先生/女士，請(qǐng)問您以什么方式支付您的帳單呢？19. Here’s your bill, sir/ma’am. (Credit Card) Please sign here. Or (Cash) 這是您的帳單。我們希望您在我們酒店過得很愉快。！ Questions guests may ask客人可能會(huì)問到的問題27. How far to the airport? 機(jī)場(chǎng)離酒店多遠(yuǎn)？ 28. Do you have information on tours? 你能給我一些關(guān)于旅游的信息嗎？ 29. Where can I mail/post this postcard/letter?我在哪可以寄信/明信片？30. Where can I store my luggage?我的行李能存放在哪？31. Where can I get a taxi/cab?我在哪可以坐到出租車？ 32. What credit cards do you accept/take?你們酒店可以接受哪些信用卡？33. Do you have nonsmoking rooms? 你們有無煙房間嗎？ 34. Why do you need a deposit?為什么你們需要我交押金？ The deposit is for your room and other hotel services you might incur during your stay.交一定的押金方便您在入住期間的其他消費(fèi)。 (Door opened)（門開了） May I e in/enter, sir / ma’am. 先生/女士，我可以進(jìn)來嗎？ Which luggage/baggage shall I get for you? 哪些行李需