【正文】 .............................................................7 系統(tǒng)功能結(jié)構(gòu)圖 .......................................................................................................................7 移動(dòng)總機(jī)用戶通訊錄管理 .......................................................................................................7 移動(dòng)總機(jī)功能 ...........................................................................................................................9 通用功能 ..........................................................................................................................9 移動(dòng)總機(jī)外部用戶功能 ................................................................................................10 分機(jī)用戶功能 ................................................................................................................11 移動(dòng)總機(jī)增值功能 .................................................................................................................12 人工短信代發(fā) ................................................................................................................12 工作通知服務(wù) ................................................................................................................12 漏話提醒服務(wù) ................................................................................................................13 分機(jī)彩鈴服務(wù) ................................................................................................................13 集團(tuán)語(yǔ)音短信服務(wù) ........................................................................................................13 商務(wù)秘書 ........................................................................................................................14 移動(dòng)總機(jī)黃頁(yè) ................................................................................................................14 聲控應(yīng)用（可選） ........................................................................................................15 系統(tǒng)基礎(chǔ)功能 .........................................................................................................................15 用戶信息的導(dǎo)入 ............................................................................................................15 人工座席 ........................................................................................................................15 話單記錄 ........................................................................................................................15 統(tǒng)計(jì)報(bào)表 ........................................................................................................................163 系統(tǒng)平臺(tái) .........................................................................................................................................16 系統(tǒng)設(shè)計(jì)原則 .........................................................................................................................16 系統(tǒng)邏輯結(jié)構(gòu) .........................................................................................................................17 接入層 ............................................................................................................................18 核心層 ............................................................................................................................20 業(yè)務(wù)處理層 ....................................................................................................................22 系統(tǒng)硬件平臺(tái) .........................................................................................................................23 系統(tǒng)軟件平臺(tái) .........................................................................................................................23 系統(tǒng)安全性 .............................................................................................................................24 系統(tǒng)硬件物理上的安全性 ............................................................................................24 系統(tǒng)網(wǎng)絡(luò)安全 ................................................................................................................253 / 36 系統(tǒng)管理及安全 .....................................................................................................................25 系統(tǒng)的適應(yīng)性和擴(kuò)展性 .........................................................................................................25 系統(tǒng)穩(wěn)定性 .............................................................................................................................264 系統(tǒng)網(wǎng)絡(luò)結(jié)構(gòu) .................................................................................................................................26 系統(tǒng)網(wǎng)絡(luò)結(jié)構(gòu)圖 .....................................................................................................................26 結(jié)構(gòu)解釋 .................................................................................................................................275 系統(tǒng)話務(wù)模型測(cè)算及配置建議 .....................................................................................................28 話務(wù)量測(cè)算數(shù)據(jù)模型 .............................................................................................................28 中繼容量測(cè)算 .........................................................................................................................28 呼入中繼容量的測(cè)算 ....................................................................................................28 呼出中繼容量的測(cè)算 ....................................................................................................29 忙時(shí) IVR 測(cè)算 ........................................................................................................................29 坐席數(shù)測(cè)算 .............................................................................................................................29 數(shù)據(jù)庫(kù)服務(wù)器磁盤容量測(cè)算 .................................................................................................29 系統(tǒng)配置建議 ...............