質(zhì)量管理八大原則原則-wenkub
2023-04-23 04:20:46 本頁(yè)面
【正文】 f the organization. They should create and maintain the internal environment in which people can bee fully involved in achieving the organization39。利益團(tuán)體 例子有組織所有者、員工、供應(yīng)商、金融機(jī)構(gòu)、當(dāng)?shù)厣鐖F(tuán)、社會(huì)。 應(yīng)用以客戶為關(guān)注焦點(diǎn)通常需要： Improved customer loyalty leading to repeat business. s resources to enhance customer satisfaction. 通過(guò)靈活和快速的對(duì)市場(chǎng)機(jī)會(huì)的反應(yīng)提高了收入和市場(chǎng)份額。 Key benefits: 原則1 以客戶為關(guān)注焦點(diǎn) 本文給出了八大管理原則在ISO 9000:2000和ISO 9004:2000中的標(biāo)準(zhǔn)描述。 這八大管理原則在以下二個(gè)標(biāo)準(zhǔn)中有定義：ISO9000:2000,質(zhì)量管理體系基礎(chǔ)和詞匯；ISO9004:2000，質(zhì)量管理體系績(jī)效改進(jìn)指南。這些原則來(lái)源于參與ISO技術(shù)委員會(huì)ISO/TC176質(zhì)量管理和質(zhì)量保證的國(guó)際專家組的集體經(jīng)驗(yàn)和知識(shí)。 介紹特別是CMMI標(biāo)準(zhǔn)，綜合了三個(gè)源標(biāo)準(zhǔn)，也借鑒和融合了當(dāng)今適用的管理理論和實(shí)踐，包括ISO9000等其他的標(biāo)準(zhǔn)的管理思想。 所以，本人翻譯了ISO官方網(wǎng)站上的這篇文章，希望對(duì)廣大企業(yè)理解和實(shí)施CMM/CMMI/ISO9000標(biāo)準(zhǔn)有啟發(fā)和幫助。 This document introduces the eight quality management principles on which the quality management system standards of the revised ISO 9000:2000 series are based. These principles can be used by senior management as a framework to guide their organizations towards improved performance. The principles are derived from the collective experience and knowledge of the international experts who participate in ISO Technical Committee ISO/TC 176, Quality management and quality assurance, which is responsible for developing and maintaining the ISO 9000 standards. 技術(shù)委員會(huì)負(fù)責(zé)ISO9000標(biāo)準(zhǔn)的開(kāi)發(fā)和維護(hù)。另外，列舉了使用這些原則的一些好處，以及管理人員應(yīng)用這些原則改進(jìn)組織績(jī)效的有代表性的做法。 Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations. 關(guān)鍵好處： 提高了組織對(duì)資源的有效利用來(lái)增強(qiáng)客戶滿意。 提高了客戶忠誠(chéng)度，留住回頭客。 s objectives. Key benefits:s goals and objectives. Activities are evaluated, aligned and implemented in a unified way. Mismunication between levels of an organization will be minimized. 應(yīng)用領(lǐng)導(dǎo)作用原則通常需要： 為組織未來(lái)建立一個(gè)清晰的愿景。 設(shè)置有挑戰(zhàn)性的目的和目標(biāo)。 在組織各層級(jí)建立和維護(hù)共同的價(jià)值觀、公平正直和道德模型。 建立信任，消除恐懼。 為員工提供所需資源、培訓(xùn)和自主以開(kāi)展相關(guān)的職責(zé)和義務(wù)。s contributions. 原則3 全員參與 Motivated, mitted and involved people within the organization. Innovation and creativity in furthering the organization39。 Applying the principle of involvement of people typically leads to: 員工理解他們的貢獻(xiàn)和任務(wù)對(duì)組織的重要性。 員工識(shí)別影響他們績(jī)效的限制條件。 員工接受和承擔(dān)問(wèn)題，并對(duì)解決問(wèn)題負(fù)責(zé)。 員工通過(guò)對(duì)照他們的個(gè)人目的和目標(biāo)，評(píng)價(jià)他們自己的績(jī)效。 員工積極地尋找提高他們能力、知識(shí)和經(jīng)驗(yàn)和機(jī)會(huì)。 員工自由地共享他們的知識(shí)和經(jīng)驗(yàn)。 員工開(kāi)放地討論問(wèn)題。 A desired result is achieved more efficiently when activities and related resources are managed as a process. 關(guān)鍵好處： Systematically defining the activities n
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