【正文】 business etiquette and provided some help to the business people in international relations. (何伶俐, 2003。s internal culture and education.From the moral perspective, etiquette can be defined as the code of conduct or the standard practice in society.From the munication perspective, it can be said to be an art of interpersonal application, or to be a method of munication.From the folkcustom perspective, it can be said to be the respectful, friendly conventional practices established in social interaction.In short, etiquette is the practices that people how to behave themselves. Knowing the statements about etiquette above, you will further deepen your understanding for etiquette, and master it more accurately. The Characteristics of Business EtiquetteWhen etiquette is used in business, it is formed into the business etiquette. That is to say, in the business interaction, there is a certain established and accepted procedure and means abiding by people to show respect to each other. The central role of the business etiquette is to reflect the mutual respect between people. Briefly, business etiquette is a general requirement for people’s appearance and manners in the business activities.For the classification, the widely mon types are such as business negotiation etiquette, business letter etiquette, greeting etiquette, gift etiquette, conference etiquette, telephone etiquette, banquet etiquette and so on. Because business etiquette is a prehensive subject, the socalled several branches, are relative. The different branches of business etiquette are mingling with each other.The characteristics of Business Etiquette 1. Focus on credibilityFor both sides engaged in the business activities, they have the need of interests, rather than the unilateral need of interests. Therefore, in the business activities, honesty and good faith are very important. The socalled honesty is to be earnest and sincere participation in business activities, strive to reach an agreement, not rhetoric, without sincerity。論文分為五部分，簡(jiǎn)介，文獻(xiàn)綜述，方法論，結(jié)果和討論，以及結(jié)論。我的研究是通過(guò)問(wèn)卷調(diào)查的方法，集中探討東軟英語(yǔ)專業(yè)學(xué)生的商務(wù)禮儀知識(shí)現(xiàn)狀。隨著我國(guó)日益提高的國(guó)際地位和日趨頻繁的國(guó)際交往，大學(xué)生將有可能面臨與來(lái)自不同文化背景的人進(jìn)行交際的需要。論文題目 A Study of English Majors’ Business Etiquette Competence in Dalian Neusoft Institute of InformationA Study of English Majors’ Business Etiquette Competence in Dalian Neusoft Institute of InformationBy Supervisor: Northeastern University Neusoft Institute of InformationMay 201131 / 40畢業(yè)設(shè)計(jì)（論文）任務(wù)書畢業(yè)設(shè)計(jì)（論文）題目：東軟英語(yǔ)專業(yè)學(xué)生商務(wù)禮儀能力的調(diào)查研究設(shè)計(jì)（論文）的基本內(nèi)容：本文通過(guò)問(wèn)卷調(diào)查方法，探討我校英語(yǔ)專業(yè)學(xué)生的商務(wù)禮儀知識(shí)現(xiàn)狀，通過(guò)分析和總結(jié)，使大學(xué)生們能更好地理解商務(wù)禮儀學(xué)習(xí)的重要性，同時(shí)，為我校開展商務(wù)禮儀教學(xué)和加強(qiáng)學(xué)生的商務(wù)禮儀能力與培養(yǎng)提供一定的依據(jù)。在這種國(guó)內(nèi)外社會(huì)交往的過(guò)程中，對(duì)于那些英語(yǔ)專業(yè)商務(wù)方向的大學(xué)生來(lái)說(shuō)，他們除了應(yīng)具備必要的專業(yè)知識(shí)和語(yǔ)言技能外，還必須了解國(guó)際慣例和掌握如何與他人和諧交往的法則和規(guī)范，那就是：商務(wù)禮儀。通過(guò)分析，我們能夠了解商務(wù)禮儀的重要性，商務(wù)禮儀學(xué)習(xí)的意義、以及商務(wù)禮儀對(duì)大學(xué)生社會(huì)適應(yīng)能力起到的積極作用。第一部分是簡(jiǎn)介，第二部分介紹相關(guān)理論知識(shí)和在此領(lǐng)域的以往研究，第三部分介紹了這個(gè)研究所帶來(lái)的方法，第四部分是通過(guò)數(shù)據(jù)分析東軟英語(yǔ)專業(yè)學(xué)生的商務(wù)禮儀知識(shí)現(xiàn)狀，最后一部分是做出總結(jié)并提出了該文章的啟示和局限性。 the socalled good faith is that promise must be kept and action must be resentful. 2. Focus on the effectiveness for a given period of timeThe timing of business activities is very strong. If things are past for a proper time, you will lose the good opportunity. In the business activities, if your talk and action is just exactly to the right degree, the problem and trouble will be solved immediately.3. Focus on culture Although business activity is an economic activity, the requirement of culture is very high. Therefore, if business people want to reflect the good etiquette, elegant speaking style, tasteful manners, they must continue to improve their quality of cultures, set up the civilized enterprise images and perform with civilized, graceful and polite manners in the business activities. The Importance and Necessity of Business EtiquetteBy learning about the general concept and content of etiquette and business etiquette well, we can find the study of business etiquette is very significant. 1. The role of business etiquette in the international munity:Under the global economic integration, in order to gain a foothold in fierce business petition, apart from the quality, interpersonal relations, what we need is to know about business etiquette. Business etiquette can display the civilized levels of enterprises, its management styles, moral standards, and build the image of corporations. As is known, good business etiquette is an intangible asset, which undoubtedly can create a good business atmosphere and lay a good foundation for the cooperation of enterprises. 2. The role of business etiquette in daily business interaction and behaviors.Business etiquette can reflect a person39。 Jacqueline Whitmore, 2005。 丁立群，2008). During teaching, developing business etiquette courses, making students know how to use proper etiquette in theory (James L. Stapleton, 2006), these all are the popular topics for researchers.For my research, it is based on their theories and bination, from general to specific, from mon to individual, focused on our school Neusoft English majors, to analyze their business etiquette knowledge skills, Through the questionnaire, we can find the specific data and get what we want, thus finding out students’ strength and weakness. It is also useful for school staff to know how to improve students’ petence in business etiquette, and provide the precious suggestion for teaching reform. III. Methodology Research QuestionnairesIn order to know Neusoft English majors’ general understanding of business etiquette, the author designed a questionnaire, which aims to research the following questions: 1. How well do the Neusoft English majors understand the different types of business etiquette?2. What are students’ strengths and existing weaknesses in the study of business etiquette?3. How to cultivate students’ business etiquette ability? Participants80 English major students from Neusoft were chosen as the investigation object. All of them are senior students and will graduate from school in Ju