【正文】 less options, and planning for the implementation. 七． Case study and discussion 考核要求 識(shí)記： Basic munications model, types of works, work topology 綜合應(yīng)用： Case discussion Module 9: IT operational and security issues 一． Outsourcing and outsourcing models. This topic defines outsourcing and the different outsourcing models, such as ASP. You study the benefits and limitations of outsourcing information systems and the factors to consider when negotiating outsourcing contracts. Living it, a video interview with a CGA practitioner who has IS expertise, is included. 二． IS security: Threats and vulnerability. This topic describes the physical and electronic threats, and intentional and unintentional threats, to the security of information systems. 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This topic provides the measures that you can take to minimalize security risks. You will also read about disaster recovery and security monitoring. 四． Role of auditing in IS Security. This topic briefly describes security audits of anizational systems and the security plan, which identifies problems that need to be addressed and remendations for what needs to be done. 五． Ethical issues. This topic highlights the challenges in ethics presented by information technology and information systems. You read about the importance of establishing an anizational code of ethics so stakeholders can understand their rights and responsibilities. The Right Stuff, a video illustration of ethical issues in a corporate setting, allows you to exercise your ethical judgment. 六． Case study and discussion 考核要求 識(shí)記：基本概念： Outsourcing model, security issues 簡(jiǎn)單應(yīng)用： Summery of security issues 綜合應(yīng)用： Case discussion Module 10: Human side of IS management 一． Managing internal and external resources. This topic describes the critical skills that managers must have to successfully manage external and internal resources. 二． Change management. This topic describes the challenges of implementing new information systems and its impact in an anization. You learn about the importance of change management and the LewinSchein and LeonardBarton models of anizational change. 三． Enduser puting and training issues. This topic examines issues of systems control as it pertains to enduser development, user petence, training and learning, and enduser support. 四． Managing expectations. This topic explains the different types of expectation that people have in an information system, the concept of the expectation gap, and the factors that can lead to reducing the size of the expectations gap. A multimedia activity is included to increase your awareness of the expectation gap and ideas for bridging the gap. 五． Social responsibility. This topic looks at social responsibility in information systems. You consider how you, as a manager, will think