【正文】 k Culture Strategy Decode Performance Management System Succession Planning Org. / Management Development Planning Training / Development Reward Strategy amp。 System Recruitment / Staffing Organisation Structure / Processes / ViJob Evaluation Grading Role Clarification Job Analysis Key Performance Indicator Organisation Culture (Values) Target Job Competencies Individual Competencies CSort Methodology Fields of Management . A. Process Mapping Hay JA/JE Guide Chart Hay Methodology Competencies Modeling PSE / PVQ LSI / MSI OCS / ECI 4 Circle Model Iceberg Model Engaged Performance HLS Pay External Competitiveness Executive / Masterful Coaching MMPI BEI 來自 中國最大的資料庫下載 Concept of Work Culture 來自 中國最大的資料庫下載 High Performing Organizations ... How Value is Created FUNCTION NETWORK PROCESS TIMEBASED ? Technical and specialist leadership ? Reliability ? Resource Management ? Customer satisfaction ? High service levels ? Balanced returns ? Venture driven ? Entrepreneurship risk taking ? Effective partnerships ? Speed to market ? Technical edge ? Exploring opportunities These are the factors that need measuring and reinforcing TECHNOLOGY CUSTOMER RELIABILITY FLEXIBILITY 來自 中國最大的資料庫下載 CSort ? Hay Functional Work Culture Model “ Our Functional Work Culture Rewards, Encourages and Supports the Following Behaviors and Activities...” Very Frequently/To a Great Extent/ In Most Parts of the Organization Very Infrequently/To a Small Extent/ In Few Parts of the Organization Sometimes/To Some Extent/ In Some Parts of the Organization Maximizing customer satisfaction (4) Limiting the downside of risks (32) Establishing clear, well documented work processes (19) Minimizing unpredictability of business results (45) Being highly organized (7) Maintaining existing customer accounts (11) Being precise (48) Providing secure employment (3) Being loyal and mitted to the pany (55) Maintaining clear lines of authority and accountability (18) Treating employees fairly and consistently (22) Using proven methods to serve existing markets (8) Anticipating changes in the business environment (35) Minimizing human error (52) Establishing clear job descriptions and requirements (26) Using limited resources effectively (15) Quality checking subordinates work (44) Attracting top talent (21) Supporting top management decisions (50) Delivering reliably on mitments to customers (13) Developing new products or services (54) Selling successfully (16) Continuously improving operations (20) Gaining the confidence of customers (46) Using resources outside the pany to get things done (33) Respecting the chain of mand (37) Responding to customer feedback (30) Participating in training and continuing education (31) Achieving budgeted objectives (56) Providing employees with resources to satisfy customers (10) Demonstrating understanding of the customer’s point of view (6) Increasing decision making speed (39) Rewarding superior performance (23) Pushing decisionmaking to the lowest levels (51) Supporting the decision’s of one’s boss (2) Tolerating wellmeaning mistakes (29) Encouraging innovation (40) Taking initiative (36) Pioneering new ways of doing things (24) Being flexible and adapt