【正文】 SOCIAL ETIQUETTE 1 Social Etiquette Agenda ? Dining Etiquette ? Business Etiquette ? Office Etiquette ? Telephone Etiquette ? Foreign and Crossculture Etiquette 2 Social Etiquette ? Social manners are needed now more than ever before ? With informal, open and laidback lifestyles sweeping in rapidly, our personal conduct is constantly being challenged ? Possessing social manner is an assert ? Knowing what to do and how to do it with finesse and style will give you the petitive edge wherever you go 3 POWERS PRINCIPLE *1 Let the wise listen and add to their learning 4 Social Etiquette ? Consideration for others must always e first. In doing so, we show respect ? Good manners practised as a means to an end, eventually bees an integral part of your character ? After all, practise makes perfect 5 POWERS PRINCIPLE *2 Do unto others as you would have others do unto you 6 Social Etiquette General Points to note ? Use phrase such as “Thank you”, “Please” and “I’m sorry” ? Give sincere pliments ? Be considerate of and sensitive to other’s feelings ? Always keep one’s promises ? Always keep to appointments. If you are unable to make it for the appointment because of an emergency, call the other party immediately 7 Social Etiquette General Points to note ? Do not use sarcasm to degrade another ? Do not boast, especially about where you have travelled to, or talk down another ? Do not gossip but is discreet ? Do not name drop ? Do not bring a friend to a function without first checking with the host ? Do not ask personal questions regarding finance, salary housing, car and so on 8 POWERS PRINCIPLE *3 Humility es before honour 9 Social Etiquette Reminders for Men ? Allow a lady to enter a dining room first ? Ease out the chair for the lady and help seat her if the maitre’d has not done so ? Remain standing until the maitre’d has eased out the chair for the lady and she is seated ? Stand when a lady enters the room ? Stand when a lady gets up to leave the room 10 Social Etiquette Reminders for Men ? Place the lady’s order with the waiter ? Do not embarrass the lady by suggesting that it is time to end the evening ? Allow the lady to precede you into the lift ? Assist the lady with her heavy packages ? Open the card door for a lady 11 POWERS PRINCIPLE *4 A kind hearted woman gains respect 12 Social Etiquette Guidelines for Ladies ? Do not hesitate to open the door for a man should his arms be full of files or parcels ? Do not chastise a man should he fail to extend social manners to you ? Be ready to first extend social courtesies to everyone, in general, and older men and women in particular ? Do not use your charm with the oll intention of luring a man to buy you expensive gifts 13 Social Etiquette Dining Etiquette ? Eating is very much a way of life in all cultures ? Eating style is quite another ballgame altogether ? The knowledge of table manners will enhance your confidence and increase your enjoyment while dining 14 POWERS PRINCIPLE *5 The cheerful heart has a continual feast 15 Dining Etiquette General points to note ? Do not make revolting noises – do not slurp your soup nor belch during or after the meal ? If you need to cough, cup your hand over your mouth and cough away from the other ? Do not b your hair or put makeup or lipstick at the dining table ? Do not use toothpicks, fingernails or, worse still, a fork to dislodge food stuck in between teeth 16 Dining Etiquette There are two acceptable styles of dining ? American style ? European or Continental style 17 Eating Manners The Do’s and Don’ts ? If you have food in your mouth, do not talk ? Do not chew your food with your mouth open ? Cut up only one piece of meat at one time and each time bitesized, so that chewing and swallowing bee easier ? Do not wash down mouthfuls of food with water 18 Eating Manners The Do’s and Don’ts ? Do not spit fish bones onto the table cloth, table mat or on your plate ? Do not use your side plate as a “dumping ground” ? Do not butter a whole slide of bread and then fold it like a sandwich ? Small rolls should be broken into half first before proceeding as above 19 Eating Manners The Do’s and Don’ts ? Do not slurp when drinking the soup ? Do not blow on hot soup and food ? When drinking soup, should spoon the soup away, catch the drip and bring the spoon to the mouth ? Cut food with as little noise as possible. Grinding the knife against the plate can actually be quite annoying 20 Eating Manners The Do’s and Don’ts ? Chew crisp food slowly because they make a crunchy noise ? When eating greasy food, wipe mouth before taking a drink ? Do be careful as you eat, ensure the table cloth is not soiled in any way ? Eat food at a gentle pace. Enjoy and relax. It is not necessary to gulp the food down as if it is your last meal on earth 21 Social Conversations ? When you are dining do make small talks so that your guests feels fortable and at ease. Topics should be confined to the weather, sports, mon interests and acquaintances, and current affairs ? Steer clear of topics relate to religion, sex or personal problems when you make social conversations ? Remember also that the sharing of gossip and crude jokes should not be practised in such situations 22 POWERS PRINCIPLE *6 Put away perversity from your mouth。 keep corrupt talk far from your lips 23 Dining Etiquette Posture ? Keep your elbows off the table 24 Dining Etiquette Posture ? Eating in style by not leaning forward 25 Dining Etiquette Napkins Cutlery ? Place the napkin on lap when seated ? When finished eating, touch lips lightl