【正文】 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 1 GMS BuiltIn Quality 制造 質(zhì) 量 GMS 不 斷 改 進(jìn) 員 工 參與 標(biāo) 準(zhǔn)化 縮 短制造周期 制造 質(zhì) 量 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 2 GMS Manufacturing Process Validation Product Quality Standards Quality System Management Quality Feedback/ Feed forward Standardized Work Visual Management Management by TAKT Time Work place Organization Andon Concept Problem Solving Continuous Improvement Process Lean Design of Facilities, Equipment, Tooling and Layout Business Plan Deployment Total Productive Maintenance Controlled External Transportation Scheduled Shipping / Receiving Level Vehicle Order Schedules Supply Chain Management Internal Pull / Delivery Simple Process Flow Small Lot Packaging Fixed Period Ordering System/ Order Parts Health and Safety Priority Team Concept People Involvement Open Communication Process Values Vision Shop Floor Management Manufacturing Process Validation 制造工 藝認(rèn)證 InProcess Control Verification 工 藝 控制 與 確 認(rèn) Quality System Management 質(zhì) 量體系管理 Quality Feedback/ Feed forward 質(zhì) 量反 饋 /前 饋 BuiltIn Quality 制造質(zhì)量 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 3 GMS BuiltInQuality 制造 質(zhì) 量 ? What Is Quality? 什 么 是 質(zhì) 量？ ? Group Discussion 小 組討論 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 4 GMS Definitions 定 義 ? Quality is what the customer perceives to be acceptable to achieve his/her enthusiasm ?質(zhì) 量是客 戶 感 覺 能 夠 接受 并滿 足其 熱 忱的 東 西 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 5 GMS Mad Cow 瘋 牛 (Diseased Meat 病牛肉 ) Poor Quality Means Lost Sales 質(zhì) 量差意味著失去客 戶 Firestone 燧石 (Unintended Accidents) 意外 事故 uninstalled shift lock 漏裝移位 鎖 定 (Sudden Acceleration) 突然加速 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 6 GMS 3452121671331501471542322111762222042191922031751562512622671999 2023 2023 2023 2Q 2023 1QIndustryAverageDaewooHyundaiKiaPP100 : Not Reported Due To Insufficient Sample 樣品不足不匯報(bào) ( ) ? . Power IQS Trend By Brand GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 7 GMS 647669625056688073655466677871645361NCSI ???? ???? ???? ??? ??? ???Daewoo Hyundai Kia? NCSI By Makers 2023 2023 ???? NCSI Customer Expectations Perceived Quality Perceived Value Customer Loyalty Customer Retention Customer Complaints 客 戶 期望 值 感知 質(zhì) 量 感知價(jià) 值 客 戶 埋怨 客 戶 忠 誠(chéng) 客 戶 保持力 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 8 GMS GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 9 GMS ?? :? ???? ? ??? ??1 12 23 34 45 56 67 78 89 910 10Voice of Customer 客 戶 意 見 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 10 GMS Voice of Customer客 戶 意 見 ? ? ? ? ? ? ? ? ? ? ? ??? 1. 停 車 方便 (Convenience of parking) 2. 外 觀 式 樣 (Exterior styling) 3. 內(nèi) 部空 間 (Interior roominess) 4. 節(jié) 能 (Fuel economy) 5. 安全 (Safety) (Exterior styling) (Interior roominess) 3. 噪音 與靜 音 (Noise and quietness) 4. 節(jié) 能 (Fuel economy) 5. 空 調(diào) 性能 (Air conditioner performance) ??? 機(jī)性能 (Engine Performance) 2. 發(fā)動(dòng) 機(jī) 噪音 (Engine Noise) (Exterior styling) 4. 噪音 與靜 音 (Noise and quietness) 5. 坐 騎 (Ride) L6 ???? 1. 節(jié) 能 (Fuel economy) 2. 噪音 與靜 音 (Noise and quietness) 3. 內(nèi) 部空 間 (Interior roominess) 4. 坐 騎 (Ride) (Exterior styling) ?? 1節(jié) 能 (Fuel economy) 2. 空 調(diào) (Air conditioner) 3. 噪音 (Noise) 4. 發(fā)動(dòng) 機(jī) 噪音 (Engine Noise) 5. M/T轉(zhuǎn)換 (M/T Shift) 1. 節(jié) 能 (Fuel economy) 2. OSRVM手工控制 (Manual OSRVM control) 3. 發(fā)動(dòng) 機(jī)噪音 (Engine noise) 4. 檢查發(fā)動(dòng) 機(jī)點(diǎn)火 (Check Engine light) 5. 法人形象 (Corporate Image) 1. 節(jié) 能 (Fuel economy) 2. 制 動(dòng) 性能 (Brake performance) 3. 喇叭性能 (Speaker performance) 4. 內(nèi)飾 品 質(zhì) (Interior quality) 5. 噴 涂 質(zhì) 量差 (Poor paint quality) 1. 3排坐椅相稱 (Seats port : 3rd line) 2. 節(jié) 能 (Fuel economy) 3. 發(fā)動(dòng) 機(jī) 啟動(dòng) (Poor engine start) 4. 法人形象 (Corporate Image) 5. 級(jí)別 (Gradablity) GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 11 GMS BuiltinQuality 制造 質(zhì) 量 ? What is BuiltInQuality? 什 么 是制造 質(zhì) 量？ ? Group Discussion 小 組討論 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 12 GMS What is BuiltIn Quality? 什 么 是制造 質(zhì) 量？ ? Definition 定 義 Method by which quality is built into the manufacturing process, so that defects are prevented, detected, and countermeasures are implemented to prevent reoccurrence. 指 質(zhì) 量在生 產(chǎn)過 程中 產(chǎn) 生，因此可以 預(yù) 防、 發(fā)現(xiàn) 缺陷 ，以及采取措施防止 缺陷 再 發(fā) 生的方法。 ? Purpose 意 圖 Ensures defects are not passed to the customer. 確保不 傳遞 缺陷。 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 13 GMS Designers 設(shè)計(jì)師 Suppliers 供 應(yīng) 商 Production 生 產(chǎn) 人 員 Dealers 經(jīng)銷 商 Buyers 采 購(gòu)員 Sales Marketing 銷 售人 員 The Customer Chain. . . Company Perspective 客 戶鏈 … 公司 遠(yuǎn) 景 BuiltInQuality 制造質(zhì)量 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 14 GMS Assembly 總 裝 Supplier 供 應(yīng) 商 Paint 涂裝 Body 車 身 The Customer Chain. . . Production Perspective 客戶鏈 … 公司遠(yuǎn)景 Each Process Has at Least One ―Customer‖ and One ―Supplier‖ 每個(gè)階段至少有一個(gè)客戶和一