【正文】
1 重要客戶運(yùn)作系統(tǒng)介紹 DELL 2 Dell Quality System The Basics Steps Relationship Process Performance Improvement 3 Dell Quality System Supplier Quality RELATIONSHIP Supplier Quality PROCESS Supplier Quality PERFORMANCE Supplier Quality IMPROVEMENT ?Supplier Survey ?Supplier Quality Standard (SQS) ?Quality Agreement ?Quality System Audit (QSA) ?Process Audit ?Quality Mgmt Plan/MQT ?PPAP ?New PPlan Scorecard ?Safe Launch ?Yield/Line/ Field Metrics ?Daily,Weekly, Monthly Reports ?Quarterly Quality Review (R) ?Closed Loop CA System ?Continuous Improvement Process (CIP) Business Relationship Process Establishment Qualification Customer Experience Drive Change 4 DELL品質(zhì)系統(tǒng)流程 Ide nt ifyP ot e nt ia lS upplie rsS har eQua li tyE x pec tationsNegot ia teQua li tyCommitmentE x c hangeQua li tyGoa lsNPP /S C Sta rtA udit M FG.Fac il itie sImpl e me ntCorre c tiv eA c tionsIde nt ifyImpr ov e me ntOpportu nitie sRev ie wP e rforma ncew / S upplie rE v a lua teTot a lCustomerE x per ie nceMo nitor lLine Fi e ldP e rform.S a fe La unchCrea teQua li tyMana gem e ntP la nRev ie wDes ign Les s onsLea rne dMo nitorS upplie r LineP e rforma nceQua rterl yBusi nes sRev ie w sTra c kLes s onsLea rne dR ELAT I ON SH I PPR OC ESSPER F OR M AN C EI M PR OVEM EN TEX IST INGSUPPL IERAND /O RT ECH NOLOGYNEWSUPPL IERAND /O RT ECH NOLOGY確定可以合作 的供應(yīng)商 提出品質(zhì)期望 商議品質(zhì)意責(zé)任 交換品質(zhì)目標(biāo) 至生產(chǎn)地稽核 設(shè)計審查 預(yù)防 制定 品質(zhì)管理計劃 安全 放行 (量產(chǎn) ) 監(jiān)控供應(yīng)商生產(chǎn) 線 生產(chǎn)線及 應(yīng)用段 監(jiān)控 客戶心聲評價 商業(yè)評審 (每季 ) 供應(yīng)商評審 確定改善時機(jī) 執(zhí)行改善 對策 追蹤及預(yù)防 5 Based on ISO 9001/9002 Pe rfo rm Su p p l i e r Su rv e ySh a re Su p p l i e rQ u a l i ty St a n d a rdPe rfo