【正文】 品質(zhì)系統(tǒng) 1 Agenda – Quality System 1. Total Quality Excellence – Company Policy Letter . 2. Brief History of FLH Quality Management 3. Quality Arrow (Quality is Job1) 4. QS9000/ISO 14001 System/Quality Operating System 5. TGW Reduction / VRT / SAQ 6. TGR / Kano Model 2 1. Ford Total Quality Excellence Company Policy Letter No. 1 ? Quality is defined by the customer。 the customer wants products and services that, throughout their life, meet his or her needs and expectations at a cost that represents value. 品質(zhì)是由顧客所定義 ? Quality excellence can best be achieved by preventing problems rather than by detecting and correcting them after they occur. 達(dá)成卓越的品質(zhì)必須注重在問(wèn)題的預(yù)防 ? All work that is done by Company employees, suppliers, and dealers is part of a process that creates a product or service for a customer. Each person can influence some part of that process and, therefore, affect the quality of its output and the ultimate customers’ satisfaction with our products and services. 每個(gè)公司員工對(duì)品質(zhì)及最終的顧客滿(mǎn)意都有貢獻(xiàn) 3 Ford Total Quality Excellence ? Sustained quality excellence requires continuous process improvement. This means, regardless of how good present performance may be, it can bee even better. 維持卓越的品質(zhì)必須持續(xù)作流程的改善 ? People provide the intelligence and generate the actions that are necessary to realize these improvements. 改善的智識(shí)及行動(dòng)來(lái)自人 ? Each employee is a customer for work done by other employees or suppliers, with a right to expect good work from others and an obligation to contribute work of high caliber to those who, in turn, are his or her customers. 後工程即是顧客 。不接收不良 ,不傳送不良 Chairman of the board (口徑 。水準(zhǔn) ,程度 ) 4 2. 福特六和品質(zhì)管理之發(fā)展演進(jìn) 1/4 ~1986 Introduction/Localization ? 引入福特原廠(chǎng)產(chǎn)品開(kāi)發(fā)標(biāo)準(zhǔn)如 Worldwide Design Requirement 及 Worldwide Product Acceptance Specifications 。 ? 品管部門(mén)轄 APQC (裝配及製造品管 )及 QA(品保 ) 。 ? 對(duì)供應(yīng)商推行福特 Q101全球性品質(zhì)管理規(guī)範(fàn) 。 ? 廠(chǎng)內(nèi)推動(dòng) UPASUniform Product Assessment System產(chǎn)品品質(zhì)統(tǒng)一稽核系統(tǒng) 。 ? 1984年起 正式推動(dòng)品管圈 (QCC)活動(dòng) 。 Achievement ? 1986年正式通過(guò)加拿大法規(guī)標(biāo)準(zhǔn)，成為臺(tái)灣第一個(gè)成車(chē)外銷(xiāo)的廠(chǎng)商 。 5 福特六和品質(zhì)管理之發(fā)展演進(jìn) 2/4 1986~1991 Selfdevelopment/Expansion ? 1988年起福特六和採(cǎi)購(gòu)部門(mén)設(shè)立專(zhuān)責(zé)單位，全力輔導(dǎo)零組件廠(chǎng)商提昇品質(zhì) 。 ? 導(dǎo)入先期品質(zhì)規(guī)劃觀(guān)念 APQP(Advanced Product Quality Planning)及品質(zhì)基礎(chǔ)教育如團(tuán)隊(duì)導(dǎo)向問(wèn)題解決手法 8D (Team Oriented Problem Solving 8 Disciplines) 。 Achievement ? 全球福特總部品質(zhì)評(píng)鑑人員評(píng)定金全壘打車(chē)系為全球同車(chē)系品質(zhì)之冠 。 ? 1990年 引擎鑄造廠(chǎng) 獲頒象徵福特品質(zhì)最高榮譽(yù)的 Q1獎(jiǎng) ? 1991年 裝配廠(chǎng) 獲頒象徵福特品質(zhì)最高榮譽(yù)的 Q1獎(jiǎng) 。 6 福特六和品質(zhì)管理之發(fā)展演進(jìn) 3/4 1991~1996 Upgrading/ Standardization ? 建置 QIS(Quality Information System)系統(tǒng)，在生產(chǎn)線(xiàn)上直接反應(yīng)品質(zhì)問(wèn)題並於第一時(shí)間即時(shí)改善 。 ? 1994年導(dǎo)入顧客導(dǎo)向式車(chē)輛評(píng)價(jià)系統(tǒng) NovaC (New Overall Vehicle Assessment Customer)。 ? 1996年起導(dǎo)入 QOS品質(zhì)運(yùn)行系統(tǒng) 。 Achievement ? 1994年獲得 Q1再次驗(yàn)證肯定 。 ? 1996年 成為國(guó)內(nèi)首家汽車(chē)業(yè)者通過(guò) ISO9001國(guó)際標(biāo)準(zhǔn)驗(yàn)證，得到世界品質(zhì)系統(tǒng)標(biāo)準(zhǔn)的肯定 。 7 福特六和品質(zhì)管理之發(fā)展演進(jìn) 4/4 1996~now Transformation/ Internationalization ? 1996年起開(kāi)始推動(dòng)福特生產(chǎn)系統(tǒng) FPS(Ford Production System)。 ? 2023年起廠(chǎng)內(nèi)開(kāi)始推動(dòng) Six Sigma品質(zhì)改善專(zhuān)案活動(dòng) 。 ? 2023年導(dǎo)入新版 QOS品質(zhì)運(yùn)作系統(tǒng)及 FCPA消費(fèi)者導(dǎo)向產(chǎn)品稽核系統(tǒng) (Ford Consumer Product Audit)。 Achievement ? 1997年榮獲國(guó)際環(huán)境管理系統(tǒng) ISO 14001驗(yàn) 證 。 ? 1998年 獲得汽車(chē)業(yè)國(guó)際品質(zhì)系統(tǒng) QS9000驗(yàn) 證肯定 。 ? 2023年福特六和引擎廠(chǎng)新人圈榮獲福特總部CDQA(Customer Driven Quality Award)總裁獎(jiǎng) 。 ? 2023及 2023年獲得福特 FPS全球評(píng)比最高層級(jí)之榮耀 。 ? 2023年獲得 ISO 9001/QS 9000及 ISO 14001整合系統(tǒng)驗(yàn)證 。 8 3. Ford ‘Quality is Job1’ Arrow ? Define, Measure, Analyze, Improve, Control ? Design for 6Sigma ? Common Problem Solving Language Tools ? High Quality, High Velocity Improvements in Business Results ? 9 Leadership Principles ? Reward and Recognition ? Training and Feedback ? Partnership with Unions, Dealers and