【正文】
1 目的 Objective 確定、收集和分析適當?shù)墓炯墧?shù)據(jù),使產(chǎn)品質(zhì)量形成的全過程處于有效的控制狀態(tài)。 The objective of this procedure is to identify, collect and analyze appropriate panylevel data and make the whole processes constituting the product quality under effective control. 2 適 用范圍 Applicable Scope 適用于本公司產(chǎn)品質(zhì)量形成各有關(guān)階段的數(shù)據(jù)收集。 This is applicable to the data collection at appropriate stages constituting the product quality. 3 職責 Responsibility 質(zhì)量部是公司級數(shù)據(jù)應用控制的負責部門,并負責定期向公司管理層匯報; The Quality Department is responsible to control the use of panylevel data and report to the pany management periodically. 公司各部門負責數(shù)據(jù)的確定、收集、分析,并實施具體的改善工作。 Various other departments are responsible to identify, collect and analyze the data, and implement the practical improvements. 4 工 作程序 Work Procedures 數(shù)據(jù)的收集的范圍 Scope of Data Collection 與產(chǎn)品質(zhì)量有關(guān)的數(shù)據(jù),可包括: 質(zhì)量記錄、產(chǎn)品不合格信息、不合格率、顧客投訴、顧客滿意和不滿意度、內(nèi)外部故障成本等。 The data related to product quality, including: Quality records, product defect information, defect rate, customers’ plaints, customers’ satisfaction and dissatisfaction, internal amp。 external failure costs, etc. 與運行能力有關(guān)的數(shù)據(jù),可包括: 過程運行的測量監(jiān)控信息、產(chǎn)品實現(xiàn)過程的能力、內(nèi)部審核結(jié)論、管理評審的輸出、生產(chǎn)率、