【正文】 目 錄 第 1章 . 終端店鋪的重要意義 ................................................................................................ 3 第 2章 . 終端店鋪組織架構(gòu) ....................................................................................................... 4 第 3章 . 招聘原則 ................................................................................................................................ 5 第 4章 . 終端規(guī)章制度 ................................................................................................................... 7 店規(guī) ................................................................................................................................................................ 7 員工福利 ......................................................................................................................................................... 8 處罰條理 ......................................................................................................................................................... 8 第 5章 . 新開店工作流程 ............................................................................................................. 9 開店前的準(zhǔn)備 ............................................................................................................................................. 9 貨品管理 ...................................................................................................................................................... 9 陳列管理 ...................................................................................................................................................... 9 第 6章 . 店鋪日常工作流程操作要點(diǎn) ...........................................................................12 賣場操作規(guī)范 ...........................................................................................................................................12 貨品操作規(guī)范 ...........................................................................................................................................12 店鋪環(huán)境操作規(guī)范 ...................................................................................................................................13 店鋪日常工作流程 ...................................................................................................................................14 店鋪日工作流程表 1................................................................................................................................15 店鋪日工作流程表 2................................................................................................................................16 店鋪日工作流程表 3................................................................................................................................18 第 7章 . 營業(yè)間隙的輔助工作 ..............................................................................................19 7． 1 整理和添加貨品 .......................................................................................................................................19 7． 2 溫 習(xí)基本業(yè)務(wù)知識 ...................................................................................................................................19 7． 3 整理及核對銷售票據(jù)與貨款 ..................................................................................................................19 7． 4 做好交接班（班次交接明細(xì)表） ..........................................................................................................19 7． 5 倉庫管理 ...................................................................................................................................................21 7． 6 款臺工作流程 ...........................................................................................................................................22 第 8章 . 店鋪運(yùn)營支持流程 .....................................................................................................24 8. 1 終端月份貨品盤點(diǎn)流程 ..........................................................................................................................24 8. 2 盤點(diǎn)標(biāo)準(zhǔn)明細(xì)表 .......................................................................................................................................25 A) 補(bǔ)貨流程 ...................................................................................................................................................28 B) 補(bǔ)貨注意事項 ...........................................................................................................................................28 C) 需要補(bǔ)貨的依據(jù) .......................................................................................................................................28 D) 確定補(bǔ)貨數(shù)量的依據(jù) ...............................................................................................................................28 E) 來貨驗(yàn)檢流程 ...........................................................................................................................................29 F) 終端貨品返倉流程 ...................................................................................................................................30 G) 終端推廣執(zhí)行流程 ...................................................................................................................................31 H) 端推廣執(zhí)行效果評估表 ..........................................................................................................................32 I) 終端工作交接流程 ...................................................................................................................................33 杭州凡訊 終端店鋪 管理手冊 2 J) 工作交接明細(xì)表 .......................................................................................................................................34 第 9章 . 終端服務(wù)規(guī)范 .................................................................................................................35 9． 1 服務(wù)的意義和目的 ..............................................................................