【正文】 學(xué)士學(xué)位論文基于 J2EE 的客戶關(guān)系管理系統(tǒng)的設(shè)計(jì)與實(shí)現(xiàn)Design and implementation of customer relationship management system based on J2EE基于 J2EE 的客戶關(guān)系管理系統(tǒng)的設(shè)計(jì)與實(shí)現(xiàn)I目 錄摘 要 ..................................................................................................................................IVAbstract .................................................................................................................................V前 言 ..................................................................................................................................VI第 1 章 緒 論 ....................................................................................................................1 項(xiàng)目背景和意義 ......................................................................................................1 實(shí)現(xiàn)目標(biāo) ..................................................................................................................1 設(shè)計(jì)思想 ..................................................................................................................1 可行性分析 ..............................................................................................................1 技術(shù)可行分析 ................................................................................................1 經(jīng)濟(jì)可行性分析 ............................................................................................2第 2 章 需求分析 ..................................................................................................................3 任務(wù)概述 ..................................................................................................................3 目標(biāo) ................................................................................................................3 用戶的特點(diǎn) ....................................................................................................3 運(yùn)行環(huán)境 ........................................................................................................3 條件與約束 ....................................................................................................4 系統(tǒng)需求說明 ..........................................................................................................4 系統(tǒng)業(yè)務(wù)功能說明 ..................................................................................................4 基本數(shù)據(jù)管理模塊 ........................................................................................4 客戶信息管理模塊 ......................................................................................10 營銷管理模塊 ..............................................................................................13 報(bào)表分析管理模塊 ......................................................................................17 性能與安全需求 ....................................................................................................20 數(shù)據(jù)精確度 ..................................................................................................20 時(shí)間特性 ......................................................................................................20 系統(tǒng)安全性 ..................................................................................................20第 3 章 系統(tǒng)概要設(shè)計(jì) ......................................................................................................22 系統(tǒng)體系結(jié)構(gòu) .......................................................................................................22 系統(tǒng)模塊設(shè)計(jì) .......................................................................................................22 系統(tǒng)功能模塊圖 ..........................................................................................22 功能模塊設(shè)計(jì) ..............................................................................................23 開發(fā)環(huán)境與運(yùn)行環(huán)境設(shè)計(jì) ...................................................................................26哈爾濱學(xué)院學(xué)士學(xué)位論文II 開發(fā)環(huán)境 ......................................................................................................26 運(yùn)行環(huán)境 ......................................................................................................26第 4 章 系統(tǒng)詳細(xì)設(shè)計(jì) ......................................................................................................27 系統(tǒng)數(shù)據(jù)庫設(shè)計(jì) ....................................................................................................27 數(shù)據(jù)庫描述 ..................................................................................................27 系統(tǒng) ER 圖 ..................................................................................................27 數(shù)據(jù)庫邏輯設(shè)計(jì) ..........................................................................................27 數(shù)據(jù)庫物理設(shè)計(jì) ..........................................................................................30 功能模塊詳細(xì)設(shè)計(jì) ................................................................................................30 用戶登錄 ......................................................................................................30 基本數(shù)據(jù)管理模塊 ......................................................................................32 客戶信息管理模塊 ......................................................................................39 營銷管理模塊 ..............................................................................................43 報(bào)表分析管理模塊 ......................................................................................45第 5 章 系統(tǒng)運(yùn)行與測(cè)試 ....................................................................................................48 測(cè)試環(huán)境 ................................................................................................................48 軟件配置 ......................................................................................................48 硬件設(shè)備 ......................................................................................................48 測(cè)試方法 ................................................................................................................48 黑盒測(cè)試 .....................................