【正文】 東風(fēng)本田售后服務(wù)科特約店管理執(zhí)行手冊(cè)東風(fēng)本田汽車(chē)有限公司執(zhí)行手冊(cè)說(shuō)明本手冊(cè)使用范圍：適用于特約店驗(yàn)收前兩個(gè)月到OJT前（驗(yàn)收后三個(gè)月內(nèi)）的時(shí)間內(nèi)。 目的：完善特約店硬件設(shè)施，為業(yè)務(wù)開(kāi)展奠定堅(jiān)實(shí)基礎(chǔ)； 特約店要建立完善的組織機(jī)構(gòu)，人員配備完整； 特約店與售后服務(wù)科建立起聯(lián)系，區(qū)域負(fù)責(zé)人給予指導(dǎo)和幫助，特約店向售后服務(wù)科反饋信息； 為客戶(hù)提供全面、優(yōu)質(zhì)的維修服務(wù)。 特約店硬件設(shè)施要符合建設(shè)標(biāo)準(zhǔn)，建立完善的組織機(jī)構(gòu)，迅速?gòu)氐椎膯?wèn)題處理，及時(shí)的信息反饋，同時(shí)為客戶(hù)提供快速、準(zhǔn)確、及時(shí)的產(chǎn)品修理，所有特約店必須努力讓每一個(gè)顧客都感到心滿(mǎn)意足，共同提升東風(fēng)本田的品牌形象，為達(dá)到 CSI 。目 錄一．建店流程圖建設(shè)意向書(shū)簽訂N5個(gè)月?準(zhǔn)備驗(yàn)收驗(yàn)收規(guī)劃報(bào)批圖紙?jiān)O(shè)計(jì)規(guī)劃報(bào)批/圖紙?jiān)O(shè)計(jì)?驗(yàn)收所有項(xiàng)目得到80分以上才合格?沒(méi)得到100分的項(xiàng)目需要作成改善計(jì)劃書(shū)驗(yàn)收整改工作(2天)業(yè)務(wù)培訓(xùn)N10天?現(xiàn)場(chǎng)指導(dǎo)與評(píng)價(jià)驗(yàn)收?業(yè)務(wù)流程指導(dǎo)與評(píng)價(jià)開(kāi)業(yè)慶典(～1天)N（開(kāi)業(yè)時(shí)間）建設(shè)意向書(shū)簽訂階段巡回檢查/定期考核定期對(duì)特約店進(jìn)行巡回指導(dǎo)和考核?定期到店進(jìn)行工作巡回指導(dǎo)?每半年對(duì)特約店進(jìn)行巡回考核基礎(chǔ)施工結(jié)構(gòu)施工裝修階段基礎(chǔ)施工階段裝修施工/人員準(zhǔn)備階段結(jié)構(gòu)施工階段施工完畢人員培訓(xùn)業(yè)務(wù)培訓(xùn)（5天）/技術(shù)培訓(xùn)（15天）開(kāi)業(yè)前準(zhǔn)備發(fā)放物品資料、HDS等硬件設(shè)備購(gòu)買(mǎi)、驗(yàn)收?qǐng)?bào)告確認(rèn)建檔試運(yùn)行期現(xiàn)場(chǎng)OJT現(xiàn)場(chǎng)指導(dǎo)與評(píng)價(jià)（5天）3個(gè)月緩沖期?參照指導(dǎo)手冊(cè)做好準(zhǔn)備工作?區(qū)域負(fù)責(zé)人對(duì)特約店進(jìn)行指導(dǎo)?所有物料準(zhǔn)備完畢，準(zhǔn)備開(kāi)業(yè)?參照驗(yàn)收整改計(jì)劃書(shū)進(jìn)行整改N20天確定驗(yàn)收時(shí)間N到N+2～3個(gè)月N+2～3個(gè)月N+3/4個(gè)月以后正式開(kāi)業(yè)驗(yàn)收?內(nèi)部機(jī)構(gòu)設(shè)置、圖紙?jiān)O(shè)計(jì)、土地規(guī)劃報(bào)批、工商注冊(cè)/銷(xiāo)售店設(shè)計(jì)圖紙審核確認(rèn)/圖紙細(xì)化/施工準(zhǔn)備階段?建店資料審查/WDHAC與申請(qǐng)單位簽約? 特約店建設(shè)技術(shù)資料提供?基礎(chǔ)施工開(kāi)始，鋼結(jié)構(gòu)場(chǎng)外加工同步?鋼結(jié)構(gòu)吊裝施工開(kāi)始/裝修方案確定,材料準(zhǔn)備/設(shè)備訂購(gòu)/家具選型/人員招聘?售后商務(wù)政策及相關(guān)管理規(guī)定的發(fā)放和講解?裝修施工開(kāi)始，人員招聘結(jié)束,培訓(xùn)準(zhǔn)備二．操作流程表 注：N表示為開(kāi)業(yè)時(shí)間三．附件 附件一（參考圖片）附件二（每月需反饋信息）附件三（具體發(fā)放物品）附件四（特約店組織架構(gòu)圖）填寫(xiě)說(shuō)明：空白框內(nèi)填寫(xiě)人員的姓名，其他要求按照文件內(nèi)的注明來(lái)進(jìn)行填寫(xiě)。（英文版 ） Two regulations promulgated for implementation is in the party in power for a long time and the rule of law conditions, the implementation of prehensive strictly strategic plan, implementation in accordance with the rules and discipline to manage the party, strengthen innerparty supervision of major initiatives. The two regulations supporting each other, the code adhere to a positive advocate, focusing on morality is of Party members and Party leading cadres can see, enough to get a high standard。 rule around the party discipline, disciplinary ruler requirements, listed as negative list, focusing on vertical gauge, draw the party organizations and Party members do not touch the bottom line . Here, the main from four square face two party rules of interpretation: the first part introduces two party Revised regulations the necessity and the revision process。 the second part is the interpretation of the two fundamental principles of the revision of laws and regulations in the party。 the third part introduces two party regulations modified the main changes and needs to grasp several key problems。 the fourth part on how to grasp the implementation of the two regulations of the party. code and Regulations revised the necessity and revised history of the CPC Central Committee the amendment to the Chinese Communist Party members and leading cadres honest politics several guidelines and Chinese Communist Party discipline and Punishment Regulations column 1 by 2015 to strengthen party laws and regulations focus. Two party regulations revision work lasted a Years, pooling the wisdom of the whole party, ideological consensus, draw historical experience, respect for the wisdom of our predecessors, which reflects the unity of inheritance and innovation。 follow the correct direction, grasp the limited goals, adhere to the party39。s leadership, to solve the masses of the people reflect a focus on the problem. The new revision of the code and rule , reflects the party39。s 18 and the eighth session of the third, the spirit of the fourth plenary session, reflecting the experience of studying and implementing the General Secretary Xi Jinping series of important speech, reflects the party39。s eighteen years prehensive strictly practice. (a) revised two regulations of the party need of the ICAC guidelines in in 1997 Leaders as members of the Communist Party of China clean politics certain criteria (Trial) based on revised, the promulgation and implementation of January 2010, to strengthen the construction of the contingent of leading cadres play an important role. But with the party to manage the party strictly administering the deepening, has not been able to fully meet the actual needs. Content is too plicated, eight prohibition, 52 are not allowed to hard to remember, and also difficult to put into practice。 the second is concisely positive advocated by the lack of prohibited provisions excessive, no autonomy requirements。 the third is banned terms and discipline law, both with the party discipline, disciplinary regulations repeat and Criminal law and other laws and regulations repeat。 the fourth is to clean the theme is not prominent, not for the existing problems, and is narrow, only needle of countylevel leading cadres above. rule is in 1997 Chinese Communist Party disciplinary cases (Trial) based on revision, in December 2003 the promulgation and implementation, to strengthen the construction of the party play very important role. Along with the development of the situation, which many provisions have been unable to fully meet the prehensive strictly administering the practice needs. One is Ji law, more than half of the provisions and criminal law and other countries laws and regulations Repetition。 two is the political discipline regulations is not prominent, not specific, for violation of the party constitution, damage the authority of Party Constitution of misconduct lack necessary and serious responsibility to pursue。 third is the main discipline for the leading cadres, does not cover all Party members. Based on the above situation, need to the criterion of a clean and honest administration and rule the two is likely to be more relevant regulations first amendment. By revising, really put the authority of Party discipline, the seriousness in the party tree and call up the majority of Party members and cadres of the party constitution of party passes party consciousness. (II) two party regulations revision process the Central Committee of the Communist Party of China attaches great importance to two regulations revision . Xi Jinping, general books recorded in the Fifth Plenary Sessi