【正文】 Continuous Improvement持續(xù)改進(jìn)Element Name: Problem SolvingDefinition: A structured process that identifies, analyzes, and eliminates the discrepancy between the current situation and an existing standard or expectation, and prevents recurrence of the root cause.Purpose: To identify the root cause and implement a countermeasure39。s) that prevents recurrence and contributes to continuous improvement.要素名稱：問題解決定義：采用固定的流程來定義、分析、消除當(dāng)前狀態(tài)和標(biāo)準(zhǔn)或者期望值之間的差距，并從根本上解決問題，防止問題的再次發(fā)生。目的：找到問題產(chǎn)生的根本原因，采取有效的對策來解決問題，防止其再次發(fā)生并開展進(jìn)一步的持續(xù)改進(jìn)工作。CI1 Criteria for problem selection exists and are documented. Determine if the plant problem selection criteria is prehensive of all areas/depts..: Production Control, Maintenance, Quality, Material, HR, Finance, ISamp。S. Look for use of Pareto. Does it include more than Quality issues and defect control, such as: Safety issues, Attendance, Cost, Schedule Achievement and Throughput, etc.? Is the criteria documented?CI2One standardized problem solving process exists and is documented (Example: problem identification, roles/responsibilities clearly defined, a quantifiable, measurable, and achievable target, shortterm containment measure, root cause analysis, countermeasures, implementation plan, and evaluation/followup) throughout the organization. What system does the plant use for Problem Solving, visual displays, priority assignment, closure control and are they consistent across all departments? Does the Plant use a standardized system that allows them to tackle problems large and small with good results? What is the problem solving methodology used and is it understood? Find examples of problems being worked on. Is Standardized work utilized in the Problem Solving Process? Does the Plant fully plete problems through to root cause? Ask Team Members and Team Leaders if they understand containment process.CI1有選擇存在問題的標(biāo)準(zhǔn)并有文件。確定工廠的問題選擇標(biāo)準(zhǔn)被所有區(qū)域及部門了解：生產(chǎn)控制，維修，質(zhì)量，物流，人力資源，財務(wù)，ISamp。S。是否使用排列圖。此外是否還包括質(zhì)量問題及缺陷控制；安全問題，與會簽到，成本，計劃完成情況及產(chǎn)量等。 標(biāo)準(zhǔn)都形成文件了嗎？CI2在公司內(nèi)有一套標(biāo)準(zhǔn)的問題解決流程并形成文件（例如：問題辨識，劃分清楚的責(zé)任，有一個可計量，可測量及可達(dá)到的目標(biāo)，短期包容措施，起因分析，對策，執(zhí)行計劃，并評估/后續(xù)工作）。公司使用什么系統(tǒng)來進(jìn)行問題解決，目視化展示，優(yōu)先級分配，關(guān)閉控制及是否所有部門都一致。公司是否使用標(biāo)準(zhǔn)化的系統(tǒng)并使用其來解決各類問題以達(dá)到好的結(jié)果。問題解決的方法是什么？員工是否都理解？找到一個問題解決的例子。標(biāo)準(zhǔn)化工作是否應(yīng)用在問題解決工程中？公司是否所有問題都是追究問題的根源？詢問班組員工及班組長他們是否明白包容措施。CI3All employees are trained in the appropriate problem solving process and provided refresher courses on a regular basis to meet the organization39。s needs. What is the training program for employees? Determine if schedules are setup, used and followed for refresher training.CI4Standard forms are used with a format that follows the problem steps. What type of problem solving form is used and is it consistent across the plant?CI5Problems are documented, trends are visualized and countermeasures are effective and timely. Determine if trends are displayed for all problems in the Problem Solving Process, not just confirmation stations. Are countermeasures plete and validated?CI6Leadership involvement assures the process is effective. Determine who the owners are of the Problem Solving Process in each department, and how is process municated to all levels of the department.CI7A feedback/feedforward system is used to municate the progress of the Problem Solving activity. How are problems elevated to higher level and tracked? How is status of problem municated back to originator? How is status of problem municated to other departments, teams or support groups (. engineering, supplier) for action and resolution?CI3所有員工都經(jīng)過相關(guān)的問題解決方法的培訓(xùn)且提供在共同基礎(chǔ)上的更新課程。是否有員工的培訓(xùn)計劃？決定是否計劃已啟動，使用并依照來進(jìn)行更新培訓(xùn)。CI4HR使用標(biāo)準(zhǔn)的表格格式來跟蹤問題。問題解決的表格是什么類型的且全公司是否標(biāo)準(zhǔn)統(tǒng)一？CI5問題被記錄下來，問題解決趨勢被目視化且對策有效并適時的。確定是否所有在問題解決過程中的問題解決趨勢被展示出來，不只是確定狀態(tài)。對策是否完善及有效？CI6領(lǐng)導(dǎo)參與以保障問題解決過程是有效的。確認(rèn)每個部門問題解決過程的負(fù)責(zé)人是誰，且這個解決過程是怎樣對全部門所有員工進(jìn)行溝通的。CI7有一套反饋/前饋系統(tǒng)被用來宣傳問題解決活動的進(jìn)展?fàn)顩r。問題怎樣提升到更高的層次并進(jìn)行跟蹤。問題狀態(tài)是怎樣反饋回發(fā)現(xiàn)問題的人。怎樣與其它部門就問題狀態(tài)進(jìn)行溝通，活動及決定的班組或支持團(tuán)隊（也就是工程師，供應(yīng)商）。CI8Appropriate time and resources are allocated to carry out problem solving activities. How is the problem solving being done? Is there structure and are roles and responsibilities understood? Find out what Group Leaders, Team Leaders and Team Members know about their role in problem solving.CI9Problem Solving Activities begin at the level closest to where the problem occurs. How are Operators, Team Leaders and Supervisors involved in the Problem Solving Process? Visit team meetings, throughput meetings, audit meetings to see how plant allocates time and resources for problem solving.CI8適當(dāng)?shù)臅r間節(jié)點(diǎn)和資源被用來開展問題解決活動。問題解決怎樣開展。是否有組織結(jié)構(gòu)且職能和職責(zé)被了解。確認(rèn)工段長，班組長及班組員工了解他們在問題解決中的職責(zé)。CI9問題決絕活動在車間現(xiàn)場開展。班組長和車間管理人員參與到問題解決過程中。通過參與班組會議，生產(chǎn)會議，audit會議來看公司怎樣為問題解決分配時間和資源。Element Name: Business Plan DeploymentDefinition: A process that enables the total organization to set targets, integrate plans and remain focused to achieve panywide goals and manage change. Purpose: To align and integrate all employees to work together, to take action and to develop a culture of continuous improvement.要素名稱：業(yè)務(wù)計劃實(shí)施定義：一個能夠保證公司制定整體目標(biāo)、計劃并且關(guān)注公司級指標(biāo)實(shí)施情況的流程。目的：使公司全體員工緊密合作，發(fā)展持續(xù)改進(jìn)的企業(yè)文化。CI10 Annual Plans exist at the Department/Unit level. To what level are annual plans cascaded?CI11Standard Annual Plan Format includes: goals, objectives, methods, targets, responsible person39。s) timing, signoff block and support activity is identified on the plan. Review each department plan. Do they follow this mon format? Verify sign off, confirm current approved plans are used.CI12Company, Plant and Business Unit goals are municated to all employees at the beginning of each Business Plan Cycle. Is the Business Plan rolled out to everyone? It is very important to understand the cascade process. Ask Team Leader and Team Member how Business Plans are municated. Is Plant Manager and direct reports involved?CI13Annual