【正文】 目 錄第一部分 崗位職責(zé) ...................................................................................................................................2企業(yè)負(fù)責(zé)人職責(zé) .....................................................................................................................................3技術(shù)負(fù)責(zé)人職責(zé) .....................................................................................................................................4汽車維修質(zhì)量總檢驗(yàn)員職責(zé) .................................................................................................................5汽車維修質(zhì)量檢驗(yàn)員職責(zé) .....................................................................................................................6業(yè)務(wù)人員職責(zé) .........................................................................................................................................7汽車維修企業(yè)材料管理員職責(zé) .............................................................................................................8會(huì)計(jì)職責(zé) .................................................................................................................................................9出納職責(zé) ...............................................................................................................................................10汽車維修價(jià)格結(jié)算員職責(zé) ...................................................................................................................11汽車維修工人職責(zé) ...............................................................................................................................12第二部分 企業(yè)內(nèi)部管理制度 .................................................................................................................13業(yè)務(wù)受理程序 .......................................................................................................................................14服 務(wù) 承 諾 ..........................................................................................................................................15汽車維修質(zhì)量承諾 ...............................................................................................................................16用戶抱怨受理制度 ...............................................................................................................................17質(zhì)量管理制度 .......................................................................................................................................18質(zhì)量檢驗(yàn)制度 .......................................................................................................................................20原輔材料油料及汽車配件管理制度 ...................................................................................................21標(biāo)準(zhǔn)和計(jì)量管理制度 ...........................................................................................................................22設(shè)備管理維修制度 ...............................................................................................................................23安全生產(chǎn)管理制度 ...............................................................................................................................25環(huán)境保護(hù)制度 .......................................................................................................................................27技術(shù)文件資料檔案管理制度 ...............................................................................................................28竣工出廠合格證管理制度 ...................................................................................................................29車輛進(jìn)出廠登記制度 ...........................................................................................................................30企業(yè)員工教育培訓(xùn)制度 .......................................................................................................................31第三部分 安全操作規(guī)程 .........................................................................................................................32易燃易爆、有毒物品的保管、使用規(guī)定 ...........................................................................................33交流電使用、維修安全操作規(guī)程 .......................................................................................................35壓力容器安全操作規(guī)程 .......................................................................................................................36氣、電焊安全操作規(guī)程 .......................................................................................................................37汽車維修安全操作規(guī)程 .......................................................................................................................38起動(dòng)測(cè)試發(fā)動(dòng)機(jī)及試車安全操作規(guī)程 ...............................................................................................39汽車電器、儀表、蓄電池修理安全操作規(guī)程 ...................................................................................40車身維修安全操作規(guī)程 .......................................................................................................................41車身清潔維護(hù)、汽車美容安全操作規(guī)程 ...........................................................................................42汽車涂漆安全操作規(guī)程 .......................................................................................................................43輪胎修補(bǔ)安全操作規(guī)程 .......................................................................................................................441 / 58空調(diào)器、暖風(fēng)機(jī)修理安全操作規(guī)程 ...................................................................................................45蓬布、座墊及內(nèi)裝飾修理安裝汽車門窗玻璃安全操作規(guī)程 ...........................................................46噴油泵、噴油器、化油器維修安全操作規(guī)程 ...................................................................................47曲軸修磨安全操作規(guī)程 .......................................................................................................................48搪磨氣缸安全操作規(guī)程 .......................................................................................................................49四輪定位檢測(cè)調(diào)整安全操作規(guī)程 .......................................................................................................50第四部分 常用設(shè)備安全操作規(guī)