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O amp。 M Ref: TN/SM/STRMKTOL/rc 1 策略行銷工具箱 Strategic Marketing Tool Box(1) Jean Lin September 1998 Much of the material in this file has been jointly developed by Colin Benjamin of the Horizons Network and Ian Strachan of Ogilvy amp。 Mather. Copy right is retained by Colin Benjamin and Ogilvy amp。 Mather Asia Pacific O amp。 M Ref: TN/SM/STRMKTOL/rc 2 BASIC TOOLKIT WHY WHAT WHO I 亂流 改變 五大要素 九宮格 AEIOU 競爭優(yōu)勢 策略意圖 O amp。 M Ref: TN/SM/STRMKTOL/rc 3 亂流 (Turbulence) 定義:當(dāng)你經(jīng)驗(yàn)?zāi)撤N完全無法預(yù)知的狀況之時(shí),你就會(huì)產(chǎn)生 亂流 。 Definition: experiencing something totally unsettling that you can’t predict. 了解 “ 亂流度 ” 能幫助我們推知產(chǎn)業(yè)或消費(fèi)者,為何產(chǎn)生某種反應(yīng),以及如何幫助他們處在比較 舒適 的亂流 度中。 O amp。 M Ref: TN/SM/STRMKTOL/rc 4 亂流的來源 (Source of Turbulence) 模棱兩可 Ambiguity 復(fù)雜 Complexity 似是而非 Paradox 不連續(xù)性 Discontinuity 不確定 Uncertainty 機(jī)會(huì) Opportunity 驚奇 Surprise 亂流 Turbulence = + + + = = O amp。 M Ref: TN/SM/STRMKTOL/rc 5 亂流 (Turbulence) 亂流度T urb ul e n c e L e v e l1 2 3 4 5世界W orl d重覆的Re pe titiv e擴(kuò)展的E xpa ndi ng改變的Cha ngi ng不連續(xù)的Disc ont in uou s充滿驚奇的Full of Surp ri ses事件E ve nt熟悉的Fam il i a r可預(yù)測的Pre di c ta b le不連續(xù)的Disc ont in uou s只能做事後諸葛亮 Pre di c t a bl ea ft e r th e e v e nt無法預(yù)測的Unp re di c t a bl e未來的可見性V isi bi li ty ofFutu re清晰Cry sta lCl e a r清楚Cl e a r朦朧Fuz z y霧里看花Obsc ure一團(tuán)迷霧Puz z li ng邁向未來的途徑Pat h to Futu re康莊大道An Ope nRoa d緩坡A Ge nt leCl im b不平的階梯An Une ve nSta ir c a se攀巖A Roc k Clim b星際大戰(zhàn)的光束旅行 “ Be a mMe Up Sco tt y ”環(huán)境E nvi ron m e n t穩(wěn)定Sta bl e反應(yīng)Re a c t iv e可預(yù)期Ant ic ip a to ry創(chuàng)業(yè)E nt re pr e ne urial創(chuàng)造Cre a ti v eO amp。 M Ref: TN/SM/STRMKTOL/rc 6 如果你習(xí)慣較低的亂流度,你會(huì) If we are personally more fortable at lower l