【正文】 7/5/2020 Page 1 MTR Corporation Beyond 20xx: What’s New on CIO Agenda Daniel Lai Chairman, CIO Board – Hong Kong CIO, MTR Corporation Ltd 20xx CIO Summit 7/5/2020 Page 2 MTR Corporation Changing CIO’s Roles and Challenges From: effectiveness to value creation service to Innovation technical petency to business acumen support to enablement data processing to knowledge provision operations to transformation 7/5/2020 Page 3 MTR Corporation Changing CIO’s Roles and Challenges From: speculative to predictive dream to vision reactive to proactive participation to anticipation support to new channel condition to agility rigid to flexible routine service to making the difference 7/5/2020 Page 4 MTR Corporation Continuous Evolution Data Service Orientation Process Knowledge Information Batch Processing Business Process Modelling Knowledge And Application Ondemand Information Ondemand (Anywhere, Anytime) Real Time Processing Computer Services Business Technology Information Technology Management Information Electronic Data Processing 7/5/2020 Page 5 MTR Corporation Today’s CIOs are ? Business leaders ? Visionary executives ? Strategists ? Innovators ? Technology Forecasters ? Members of Senior Management Team ? Diplomats ? Catalysts ? Consultants ? Advisors ? Analysts ? Enablers ? Solution providers …… but not a “Jack of all Trades” 7/5/2020 Page 6 MTR Corporation Today’s CIOs Need to ? Understand – Technology Trend – Team’s Capability – Business Domain ? Be able to balance – Resources – Constraints – Priorities – Demands 7/5/2020 Page 7 MTR Corporation In determining priorities, focus, and be proactive and responsive, CIO must anticipate what areas to focus on/attend to! DO THE RIGHT THINGS! DO THE THINGS RIGHT! ? Understand and set agenda ? Understand their impacts ? Define goals and roadmap ? Mode the oute 7/5/2020 Page 8 MTR Corporation What should CIO’s be addressing: Agenda Beyond 20xx 7/5/2020 Page 9 MTR Corporation External Environment/Factors ? Concerns for environment ? Regulatory pliance ? Security threats ? Fluctuating economy ? Active mergers and acquisitions ? Escalating costs ? Demanding expectations from business ? More effective and direct customers relationship ? Shortening timetomarket ? Globalization ? Growth vs. potential depression ? Inflation 7/5/2020 Page 10 MTR Corporation CIO’s Agenda (20xx) Survey Survey by Gartner (EXP Programme) from 1498 CIO’s worldwide provides the view that making the difference in 20xx es applying technology to create distinctive solutions – Enterprises expect IT to make the difference – IT makes the difference through effective IT and focused and focused innovation – IT needs to innovate and create distinctive solutions 7/5/2020 Page 11 MTR Corporation 20xx Top 10 Business Priorities (Global) 1. Improving business processes 2. Attracting and retaining new customers 3. Creating new products and services (innovate) 4. Expanding into new markets or geographies 5. Reducing enterprise cost 6. Improving enterprise workforce effectiveness 7. Expanding current customer relationship 8. Increasing the use of information/analytics 9. Targeting customers and markets more effectively 10. Acquiring new panies and capabilities (Mamp。A) (Source : Gartner EXP Survey 20xx) 7/5/2020 Page 12 MTR Corporation 20xx Top 10 CIO Strategices 1. Deliery projects that enable business growth 2. Linking business and IT strategies and plans 3. Attracting, developing and retaining IT personnel 4. Improving the quality of IT services 5. Implementing IT process improvements 6. Improving IT governance 7. Building business skills in the IT anisation 8. Using information/intelligence in operations, products or services 9. Reducing the cost of IT 10. Managing IT risk and exposure (Source : Gartner EXP Survey 20xx) 7/5/2020 Page 13 MTR Corporation 20xx CIO Technology Priorities 1. Business Intelligence (No. 1 for 20xx and 20xx) 2. Enterprise applications (ERP, SCM, CRM) 3. Servers and storage technologies 4. Legacy modernisation, upgrade or replacement 5. Technical infrastructure 6. Security technologies 7. Networking, voice and data 8. Collaboration technologies 9. Document management 10. Service Oriented (SOA) CIOs continue to invest core technologies that can drive distinctive solutions (Source : Gartner EXP Survey 20xx) 7/5/2020 Page 14 MTR Corporation Agenda 1. Green IT 2. Strategic/Integrated Talent Development 3. Sourcing Strategy and Global Sourcing 4. Merger and Acquisition 5. Vendor Consolidation 6. Enterprise Architecting 7. Business Intelligence 8. Business Process Management 9. Software as a Service (SaaS) 10. Unified Communications 11. Embedded Open Source 12. Corporate Social Responsibility (CSR)/Sustainability 7/5/2020 Page 15 MTR Corporation Green IT ? Climate Change has been the catalyst that has put “environmental substainability” on the agenda ? Drawing attention and interests from rapidly increasing number of enterprises, but more “talks” than “actions” ? Broad interpretation on meaning, and significant regional variations on maturity ? Predicted that by 20xx, more than onethird of IT anisations will have one or more environmental criteria in their top six buying criteria for ITrelated goods and services 7/5/2020 Page 16 MTR Corporation Green IT ? Expected that 3 factors will have most impact on the scale and scope of the change: – Combined energy and carbon costs – Impact of climate change on brand values and customers behaviour – Government and regulatory measures (including carbon